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Westside Lexus

Houston, TX

4.8
7,069 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,069 reviews

May 23, 2020

Friendly , clean dealership. Efficient staff .Many cars Friendly , clean dealership. Efficient staff . Many cars to choose from. Salesman are able to explain features in the cars clearly ! I love my Lexu More

by lmurthy1105
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Westside Lexus responded

Thank you so much for sharing your 5-star experience with us, lmurthy1105! We know you can shop anywhere and are grateful that you chose us. Congratulations on your Lexus NX! If you would like more information about the buttons, bells and whistles, here's a link to our NX full tutorial video: https://youtu.be/8xnCx6XRbDg Enjoy! Thank you again for being part of the Westside Lexus family

May 22, 2020

John Loving No pressure to buy a new car right! Not typical! But if you want a no pressure time to insure you are spending a lot of money on a vehicle, hands down More

by Testy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jun 04, 2020 -

Westside Lexus responded

Hi there! We got such a kick out of your review! We are so glad that we had the opportunity to assist you in your purchase and to welcome you into our new home. John is indeed the best! We look forward to taking great care of you at your services as well. If you need help with those buttons bells and whistles, feel free to check out our tutorial videos on our YouTube channel: https://www.youtube.com/channel/UCS07fPwS7qN98LdKOcgVdCg or give us call: (281) 558-3030. Many thanks, your Westside Lexus Team

May 22, 2020

As always my experience with your dealership as represented by Mr. Steve Machann over many many years has been superior to any other dealerships in the city. More

by VICTOR Obadiah
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
Jun 04, 2020 -

Westside Lexus responded

We have to say that we think Mr. Machann is fantastic also! We are so happy that he was given the opportunity to assist you and provide you with excellent customer service! We greatly appreciate you choosing to shop with us throughout the years. It's an honor!

May 22, 2020

Awesome job! Great hospitality! Great experience! I'm glad I went to see you guys at that specific location after leaving sterling McCall lexus. Unfortunately, I did not receive the same hospitality More

by hardestpitt200458
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Westside Lexus responded

Hi hardestpitt200458! We are so thrilled that our team was able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for your review and thank you for allowing us to turn your shopping experience around. Welcome to the Westside Lexus family!

May 22, 2020

It was a pleasurable experience. JT and his team were very knowledgeable and very polite. I would definitely recommend this dealership to others . The finance department too was exceptional. More

by Amak4real_001
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JT Teodoro, Nam Pham
May 26, 2020 -

Westside Lexus responded

Hi Amak4real_001! JT is a joy to work with, we are so thrilled that he and our team were able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for your review.

May 20, 2020

Best dealership I've ever dealt with from top to bottom. This is my six car here I will never go anywhere else, service is wonderful also. More

by NIDEVERFAMILY
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvaro Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Mata, Lana Collier
May 26, 2020 -

Westside Lexus responded

Hi NIDEVERFAMILY! We are ecstatic to have you as a lifelong Westside Lexus customer! Our team takes pride in offering excellent customer service and we are so happy that you have chosen us to be your Lexus store. We look forward to continue serving you!

May 20, 2020

The employees were all friendly, nice and not pushy. We appreciated that they allowed us time and privacy to deliberate cost. It’s a gorgeous new dealership with great inventory! More

by samfrosty89
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m not certain who he was in Finance perhaps but he was very nice and helpful - he corrected our odometer reading before we bought the 5 year 60,000 mile warranty coverage
Jun 04, 2020 -

Westside Lexus responded

We are so glad that we had the opportunity to assist you in your purchase and to welcome you into our new home. We look forward to seeing you when your plates come in. Many thanks, your Westside Lexus Team

May 19, 2020

I have been a customer for close to 20 years and Westside Lexus has great customer service. I will go back for service and for my next car. More

by CLYDE2
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2020 -

Westside Lexus responded

WOW! Thank you for being part of our Westside Lexus family for over 20 year! That means so much to all of us!

May 19, 2020

I’m so glad to meet sharma Anil his spen to much time get my loan approval He’s the best I will refers more my friend come see y’all in here I give him more Business More

by TRINH.HUYNH1972
Recommend Dealer
Yes
Employees Worked With
Desmond Johnson
May 20, 2020 -

Westside Lexus responded

Thanks so much for your feedback and support, TRINH.HUYNH1972! We couldn't agree more about, Sharma Anil! He is wonderful and we are so fortunate that he is part of our team! Thank you again for shopping with us!

May 19, 2020

Westside Lexus and Jeff Margolis made the process so easy. This was my second RX to purchase from them, and Jeff was able to help me identify exactly what wanted. They even moved my EZ tag from my old More

by JB
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
May 20, 2020 -

Westside Lexus responded

Thanks for sharing your wonderful experience with us, JB! We couldn't agree more about, Jeff! He is the BEST! He will be so happy to hear that you felt taken care of. Customer service is our passion and Jeff is a gift to our team. Be safe and well. Thank you for choosing Westside Lexus for your second RX! We appreciate you so much!

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