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Westside Lexus
Houston, TX
7,069 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,069 reviews
April 29, 2020
Nam Pham and Sign Pham were efficient with my time and offered a reasonable deal without the need to haggle. Third car purchased from them. offered a reasonable deal without the need to haggle. Third car purchased from them. More
by Anonymous
Verified Customer
April 28, 2020
I believe Westside Lexus is overall a good dealership and I am happy with the car I bought from them. However, there was a fiasco with financing. I was told a 0.9% financing was available on the car I was bu I am happy with the car I bought from them. However, there was a fiasco with financing. I was told a 0.9% financing was available on the car I was buying. However, it turns out the salesman made a mistake in offering me a promotion that was not available on the year car that I was buying. The finance department missed it and I went through the complete finance process and did not find out until the next day when I was on my way to pick up the car that they were unable to provide the financing at the rate promised. I consider this a very important detail that the financing person should not have missed. So, while I fault the salesman for misinterpreting the promotion (I do not believe he did this intentionally), to me there’s no excuse for financing to have missed it and not corrected it at the time. Christian, the finance manager got involved and eventually they found me A loan at the best rate available at the time and negotiated a lower price on the car to make up the difference in the financing cost. However, the overall experience was frustrating and very unpleasant due to this mistake. As much as I like the car I bought, The whole thing has left a bad taste in my mouth. Since I have many years left on my warranty, I’m hoping and expecting that my service experience will be better. More
by Clay Spitz
April 28, 2020
Have bought several vehicles from Westside all with Gary Cohen and his associates. Always excellent experience which exceed our expectations. Thank you very very much Cohen and his associates. Always excellent experience which exceed our expectations. Thank you very very much More
by Srosenthal
April 28, 2020
Outstanding customer service Westside Lexus -outstanding personal service and value. Repeat customer. Definitely would recommend the dealership and service departments. New faci Westside Lexus -outstanding personal service and value. Repeat customer. Definitely would recommend the dealership and service departments. New facility is very impressive and clean and consumer friendly More
by rschmidt65751225
April 28, 2020
The purchase process was simple and convenient. Great experience. The only thing I would like to see is that the sales and finance teams wear masks. experience. The only thing I would like to see is that the sales and finance teams wear masks. More
by JERRY.CALLAWAY
April 28, 2020
First time buyer at his dealership and a previous Lexus owner. Was pleased with the whole buying experience and satisfied with the deal I received. owner. Was pleased with the whole buying experience and satisfied with the deal I received. More
by martyd14
Employees Worked With
April 28, 2020
Jeffery, Christian and Nam provided a car buying experience that exceeded our expectations. This was our first purchase with Westside and thanks to the level of service received, we will certainly experience that exceeded our expectations. This was our first purchase with Westside and thanks to the level of service received, we will certainly be back. More
by adouglasbrock
April 27, 2020
We came in searching for a new vehicle, and met with Doug Phillips. He made our entire experience wonderful from start to finish! We will be back to buy another vehicle from Doug! I will send all my friends Phillips. He made our entire experience wonderful from start to finish! We will be back to buy another vehicle from Doug! I will send all my friends and colleagues to him! More
by COURTNEY.CLINIC
April 26, 2020
Morrell was a very good salesman. He was very knowledgeable and helpful. He wasn't like the typical pushy salesman, he laid all off my options out and helped me choose the one that was best for m knowledgeable and helpful. He wasn't like the typical pushy salesman, he laid all off my options out and helped me choose the one that was best for me based on the things I was looking for in a vehicle. He was very straight forward and I definitely appreciated that. I would definitely purchase from him again. More
by Paul S.
Employees Worked With
