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Westside Lexus

Houston, TX

4.8
7,093 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,093 reviews

June 26, 2019

WOW!!I was SPEECHLESS! Kyle Pender Provided the BEST customer care Experience EVER! I told him what model, features and payment amount I wanted over the phone. He found ex More

by kara.morris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pender
Jul 02, 2019 -

Westside Lexus responded

Wow, what a fantastic review! We are so absolutely thrilled that Kyle gave you a five-star experience! We are so glad to have you as a member of our Westside Lexus family, we greatly look forward to continue serving you and exceeding your expectations!

June 25, 2019

Professionalism and Process Jeff Jones was extremely helpful and professional throughout the process. It was a very easy and smooth process all the way through taking ownership o More

by TWJUVENAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2019 -

Westside Lexus responded

Hi there, We have to agree that Jeff is wonderful, and always provides excellent service! We are so glad that we could leave you with a great impression. Thank you for sharing your experience!

June 25, 2019

Always a great Experience! Mike Nelson is fantastic! Highly recommend requesting his assistance in finding a new vehicle. He is knowledgeable, friendly and goes beyond what need More

by mandim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Jul 02, 2019 -

Westside Lexus responded

Hi there, We are so glad that Mike did such a spectacular job helping you find and set-up your vehicle! He is a fabulous salesman, and we are very lucky to have him on our team! Thank you for sharing your experience.

June 25, 2019

Excellent service Everything was kept ready and we were out in our new car in about an hour. Would recommend to all my friends and family. Thank you. More

by Prasad Nunna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2019 -

Westside Lexus responded

Thanks for the great review, Prasad! We're so lucky to have you in our Westside Lexus Family!

June 24, 2019

It was a very pleasant experience!!! From the sales to finance department both were very friendly and assist me with a get lease experience. I recommend this place to anyone!!! Thank y More

by dj_quintanilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2019 -

Westside Lexus responded

Thank YOU! We're so glad you're part of the Westside Lexus Family!

June 24, 2019

Great experience and miracle workers I went to Westside not expecting much because of negative equity in my car. However, I was completely surprised by the team there. When others said no More

by SBOYETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Maus
Jul 02, 2019 -

Westside Lexus responded

We are absolutely thrilled that our entire team did such a fantastic job taking care of you! Our daily goal is to give each and every customer this same experience. Thank you so much for your review!

June 24, 2019

WSL IS THE BEST!!! Thank you to our Westside Lexus Family! Mary Margaret McGowan & Merrell Middleton made our Car buying experience Fun,Exciting and hassle free !! They More

by TXStrong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex in Tech Dept., Gerald Chomer, Steve Davis
Jul 02, 2019 -

Westside Lexus responded

We are so pleased that Mary Margaret and Merrell were able to give you a top-notch car-buying experience! They are wonderful members of our team, I am happy that they were able to show off their awesome customer service skills. Thank you for sharing your experience!

June 24, 2019

Very friendly staff The customer service was definitely some of the best I've ever experienced. I will highly recommend westside Lexus to friends and family in the future More

by HUNTER.DAVIS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Davis
Jul 02, 2019 -

Westside Lexus responded

Hi Hunter! We are so pleased that our team took such great care of you! Thanks for the review!

June 23, 2019

Awesome Buying Experience! Clarence is the best car salesman I have ever dealt with. He’s professional, courteous, friendly, and does not waste time. Emily at Finance is als More

by ann3012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Maus, Clarence Keever
Jul 02, 2019 -

Westside Lexus responded

Thank you for your positive review of Clarence and Emily! We are so pleased to have made your car buying experience quick and easy! Welcome to the Westside Lexus family!

June 23, 2019

Great Lexus buying experience. Knowledgeable sales representative. No pressure technique. Great selection of inventory. Even the finance department willing to go the distance to t More

by LBEIEN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eva Mo
Jul 02, 2019 -

Westside Lexus responded

We are so pleased that Eva was able to get you in to the perfect vehicle, and provided great customer service! Congratulations on your new vehicle, and thank you for your review.

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