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Westside Lexus

Houston, TX

4.8
7,188 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,188 reviews

May 01, 2019

Best Service Frank was incredibly patient and made sure I got exactly what I wanted and needed. Eva made sure I left knowing everything my new car could do. She wa More

by AA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eva Mo, Gerald Chomer, Frank Mata
May 06, 2019 -

Westside Lexus responded

Best dealership is the best review we could ask for! Thanks for being part of the Westside Lexus Family!

May 01, 2019

Wonderful purchasing experience! Working with Mary Margaret McGowan and her team was fabulous. Everything was taken care of by the time I arrived to pick up my new car. I love Wests More

by BArb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
May 06, 2019 -

Westside Lexus responded

We love you too! Thanks for the kind words!

April 30, 2019

Purchased 2018 GS 350 John Parish had a car waiting for me that met the specs that I wanted. The whole process took less than two hours. Perfect service. More

by BMYERS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Parish
May 06, 2019 -

Westside Lexus responded

Thanks for the review! We're so happy everything turned out great for you. Please let us know if we can do anything else!

April 30, 2019

Professional, respectful, and caring I am so glad to have met Merrell Middleton. He gave me the best car buying experience. He treated me with respect throughout the whole process and wor More

by sarahmcbride824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

Westside Lexus responded

Merrell is the best! Thanks for the kind words and please let us know if we can help you in any other way.

April 30, 2019

Excellent Service & Value I’ve enjoyed working with Westside Lexus & Jeffery Byers For over 10 years. Jeffery and Charli take very good care of me and I will continue to return More

by Lexus91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

Westside Lexus responded

They are a great team! Thanks for the positive review!

April 30, 2019

Perfect experience This was an overwhelmingly fine experience. I would recommend Gary, Alex & Mike with the highest rating possible. They couldn’t have been more accom More

by renee.gugenheim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer, Alex Winnicki
May 06, 2019 -

Westside Lexus responded

Thanks, Renee! We think Alex, Mike and Gary are pretty great too! Have a wonderful week!

April 30, 2019

Great experience! Jeffery Byers and his assistant, Charlie were the best! Bob Juge did an excellent job explaining the technology. I got exactly the car I wanted. More

by DOROTHYNELL102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

Westside Lexus responded

Great! We're so glad. Please let us know if there is anything else we can do to help you.

April 30, 2019

Great customer service! Jeffrey is very patient and helpful and does all he can to satisfy his customers. Sinh handles the finance paper work very efficiently. great experie More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

Westside Lexus responded

Thanks, JC! We take pride in Jeffery and all that he does for his customers. Have a great week!

April 29, 2019

Great Experience Gonzo was a great Salesman to deal with. Very professional, very helpful. I would recommend Westside & Gonzo to anyone and the car was just amazing. More

by pwfoster75
Recommend Dealer
Yes
Employees Worked With
Gonzo Jimenez
Apr 29, 2019 -

Westside Lexus responded

We have to say that we think Gonzo is fantastic also! We are so happy that he was given the opportunity to assist you and provide you with excellent customer service! We greatly look forward to continue serving you.

April 29, 2019

Friendly and efficient. Friendly, efficient and completely professional. Each department we visited with through the process of getting our new car did their job in a profess More

by PERRYWAUGHTAL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Juge, James Vu
Apr 29, 2019 -

Westside Lexus responded

We are so absolutely thrilled that Jeffery, James and Bob gave you a five-star experience! We are so glad to have you as a member of our Westside Lexus family, we greatly look forward to continue serving you and exceeding your expectations!

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