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Westside Lexus

Houston, TX

4.8
7,188 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,188 reviews

April 27, 2019

Not satisfied Car does not drive smoothly nor quietly. Not Not satisfied. The car does not drive smoothly like my other Lexus. A loud road noise and feel all bumps. Very disappointed. Please contact me. More

by Anns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shafer, Kim Jessee
May 06, 2019 -

Westside Lexus responded

We're glad we were able to clear this up with you, Ann! Please let us know if there is anything else we can do for you!

April 27, 2019

Awesome When I walked in the door I was immediately taken care of. The sales person that I work with did an amazing job at helping me find the car that I want More

by judyfletcher11
Recommend Dealer
Yes
Employees Worked With
Mike Shafer, Mike Richards
Apr 29, 2019 -

Westside Lexus responded

So glad to hear this! Reading your positive review makes it all worth it! Have a great day!

April 27, 2019

Sale of car Salesman very professional and honest. Have bought 2 vehicles from him in the past Eva walked me through the orientation of the vehicle and she was More

by ALANREICHMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eva
Apr 29, 2019 -

Westside Lexus responded

Thank you for your positive review of Jeffery and Eva! We are so pleased to have made your car buying experience quick and easy! Welcome to the Westside Lexus family!

April 26, 2019

Very helpful and professional Steve was very helpful and very involved ,with good followup during the special order process. Chris , likewise, was helpful and professional. The clo More

by m.auer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Budde
Apr 29, 2019 -

Westside Lexus responded

Thank you for the kind words about Steve! We are so pleased to have made your car buying experience a great one!

April 26, 2019

Excellent salesperson, great deal, Great experience, fantastic deal on 2006 Lexus ES 330. Jim Fikaris and finance office went out of their way to process the deal, no muss no fuss. I More

by ROYMCOHEN
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Westside Lexus responded

We are proud to hear that Jim was able to give you an exceptional experience. He has exhibited all of the qualities that we take pride in here at Westside Lexus, and is an important part of our team! Congratulations on your new ES330!

April 26, 2019

Excellent experience from start to finish. John Loving and the team keep me as a loyal customer from San Antonio. I drive in, swap out cars, and am back in SA for dinner. The service, inventory More

by toliva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Westside Lexus responded

Wow! That's some real customer loyalty! Thanks so much for the time you take to come to Westside Lexus-- we're glad you know you're part of the family!

April 25, 2019

Great exp. everyone pleasant. Me Firakis very nice. Contacted the dealership after reviewing on line inventory. Jim Firakis was my salesman. We flew in from New Orleans and he met us at Hobby Airport. H More

by jusdoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Maus
Apr 29, 2019 -

Westside Lexus responded

Glad this was such an easy and pleasant experience for you! Congratulations on your new vehicle, and thank you for your review.

April 25, 2019

Purchased new car They were extremely professional; very friendly and great to work with; they had great product knowledge and answered all of my questions. I would h More

by tim
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eva - technical support
Apr 29, 2019 -

Westside Lexus responded

We are so pleased that John was able to get you in to the perfect vehicle, and provided great customer service! Congratulations on your new vehicle, and thank you for your review.

April 24, 2019

Oh so good! Superb customer service! They know you and go all out to make certain your experience meets all your expectations and then some! Nothing short of exc More

by gwilley894
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Maus,, Joshua Moon, Alex Ruata, Alex Winnicki
Apr 29, 2019 -

Westside Lexus responded

Superb! Exceptional! Thanks for the wonderful words! We're so happy that all of your expectations were fully met!

April 24, 2019

Best experience ever John Loving is probably hands down best sales person I have encountered in years ! As a former Banker and currently an Airline Pilot, I can say he is More

by prayankjain85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2019 -

Westside Lexus responded

Hi prayankjain85! We are so pleased that you had the opportunity to work with John, we agree that he is fantastic. We do try our best to make every part of the buying process as quick and painless as possible! We hope to see you again and thank you for your referrals.

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