Westside Lexus

We were discriminated by this person We came in to westside lexus to purchase our first lexus. Everything was great, Kim Jesse was awesome. When it came to financing we had the worst expe We came in to westside lexus to purchase our first lexus. Everything was great, Kim Jesse was awesome. When it came to financing we had the worst experience with Kevin. My wife and myself along with our two kids (10 and 8) waited in the waiting room and Kevin came out and asked us to follow us to his office to finalize the paper work. Seeing our kids he said only two people can fit in his office and kids would have to stay in the waiting room. Kids were insisting to come along with us. Kevin said, " if kids are coming they would have to sit on the floor". That was the worst statement I ever heard from a professional. Even when having a conversation with Kevin his demeanor was rude and upsetting. I dont know if he was having a bad day or didnt want to entertain the questions we had. We felt we were discriminated based on our race or color due to the communication/interaction we had to endure. Overall it was a disappointing experience. The dealership needs to have some sort of diversity training on how to engage and speak respectfully to all clients regardless of race, color or ethnicity. More

It was a great experience!!! I had a great experience getting my new car and all this was possible with the help of god a very awesome person Mrs Chong lee thank you so much!!!and I had a great experience getting my new car and all this was possible with the help of god a very awesome person Mrs Chong lee thank you so much!!!and Mr Mike shafer thank you to both More

Satisfied Buyer I have purchased 2007 and 2016 ES350 from Westside MY 2007 had 315,000 miles and in 12 years only $3,500 in maintenance. Obviously I am a believer in I have purchased 2007 and 2016 ES350 from Westside MY 2007 had 315,000 miles and in 12 years only $3,500 in maintenance. Obviously I am a believer in Lexus product and the service behind the vehicle.I have referred numerous friends. More

Very easy and efficient Buying a car is a serious strain. Doing it at your dealership makes it so much easier. Even when the buyer makes mistakes with requested information f Buying a car is a serious strain. Doing it at your dealership makes it so much easier. Even when the buyer makes mistakes with requested information for you to do your job. More

Amazing Sales Rep Lance was amazing. I was looking for a preowned Lexus for my daughter - he delivered and was very responsive. Had a car within a week! Lance was amazing. I was looking for a preowned Lexus for my daughter - he delivered and was very responsive. Had a car within a week! More

Excellent 1st experience with Lexus service Both Merrell and Sinh were exceptional, professional and so efficient. Explaining everything in detail and the purchasing and financing of the car was Both Merrell and Sinh were exceptional, professional and so efficient. Explaining everything in detail and the purchasing and financing of the car was painless.. sterling service by both More

Fantastic Sales Team, and Awesome Customer Service Couldn't ask for a better experience, endless selection, expert sales team and financing people... The Delivery Specialist was so thorough. I felt lik Couldn't ask for a better experience, endless selection, expert sales team and financing people... The Delivery Specialist was so thorough. I felt like I saved the car for a week when I left. More

Remarkable Experience I’ve always hated the car buying experience but Christian Davidson actually changed my opinion of the (previously dreaded) process. He’s extremely th I’ve always hated the car buying experience but Christian Davidson actually changed my opinion of the (previously dreaded) process. He’s extremely thorough & explains the process very well. No high pressure -which is appreciated immensely! He gives clients the impression that they’re his only client- and has impeccable service skills. Even though Westside Lexus dealership is not the most convenient dealership for us- you got our business primarily because of this salesman. More

Great experience buying 2019 GX 13 years ago I bought my first Lexus from Westside and loved the car and service so much that I finally bit the bulllet and returned for a 2019 from t 13 years ago I bought my first Lexus from Westside and loved the car and service so much that I finally bit the bulllet and returned for a 2019 from the same salesman. Jeffrey kept in touch with me all these years and I had another great buying experience. Next time I won’t wait so long to replace my car. In regards to Westside service, part of the reason I bought another Lexus versus a Mercedes was due to the personalized service I receive from Andrew my service guy, Andrew makes taking your car into service hassle free. Wouldn’t think of buying or servicing my car elsewhere. More

Excellent service Excellent sales representative, very friendly and helpful. He took the time to answer our questions. He helped us get the car that we wanted in the sa Excellent sales representative, very friendly and helpful. He took the time to answer our questions. He helped us get the car that we wanted in the same day. More