Westside Lexus

Love my Car, Love my Dealership I am happy to say that I spend very little time at Westside Lexus because my car is so reliable. My trips have been for routine maintenance. They make I am happy to say that I spend very little time at Westside Lexus because my car is so reliable. My trips have been for routine maintenance. They make everything so easy. My service representative is pleasant and reachable by email. He has been very good at advising me about how long things will take which lets me decide whether to wait or request a loaner car. Most of the time everything has been very quick and waiting was easiest for me. My car is delivered to me sparkling and clean. More

No headaches! We bought a used vehicle 3 years ago and the experience was positive. Never thought we would buy new but Westside made the experience much better than We bought a used vehicle 3 years ago and the experience was positive. Never thought we would buy new but Westside made the experience much better than I could have imagined. Great deal and great customer service! More

It was painless! Everyone I dealt with was lovely...no hard sell. They went above and beyond. When vehicle could not be ready for me the same day, they gave me a loane Everyone I dealt with was lovely...no hard sell. They went above and beyond. When vehicle could not be ready for me the same day, they gave me a loaner car. More

Poor communication, don’t care attitude Went for 50,000 service. Told needed new tires(old ones purchased from dealer 12/16. Had many different explanation why same tire that previously had Went for 50,000 service. Told needed new tires(old ones purchased from dealer 12/16. Had many different explanation why same tire that previously had gotten 30,000 the ones I bought got 15,000. Very disappointed after driving Lexus over 20 years. I doubt my next car will be a Lexus after this experience. More

Great customer service. FRED Hernandez has been my customer service rep for the 9 years that Westside Lexus has been servicing my LS430 and had gone out of his way to make su FRED Hernandez has been my customer service rep for the 9 years that Westside Lexus has been servicing my LS430 and had gone out of his way to make sure that my car has been taken care of properly. I definitely will continue to have FRED and the rest of the Westside Lexus staff take care of my Lexus service requirements. More

Great experience every time Everyone is very helpful, they get you in and out extremely quickly, and they have comfortable furniture and free sodas and gourmet coffee while you w Everyone is very helpful, they get you in and out extremely quickly, and they have comfortable furniture and free sodas and gourmet coffee while you wait. Loaner cars with free toll tag are always almost brand new. More

Always great service I drive from Rosharon, TX to this location because of the customer service. I think that says it all. Best customer service, handsdown. Highly recomm I drive from Rosharon, TX to this location because of the customer service. I think that says it all. Best customer service, handsdown. Highly recommended. More

Super - as usual! Superior service experience with Josh - consistent for 11 years. They really strive to make a service appointment as convenient as possible. The Lexu Superior service experience with Josh - consistent for 11 years. They really strive to make a service appointment as convenient as possible. The Lexus customer service is as excellent as their reputation. More

Excellent care & service! Fred Hernandez made sure our service experience went as easy as possible. From the loaner car provided to the phone call updates and final pick-up, it Fred Hernandez made sure our service experience went as easy as possible. From the loaner car provided to the phone call updates and final pick-up, it was a breeze. More

Jeff Jones and Homer are great! Another car from these guys with many more to come. Top not service! I send everyone I know here! You will thank me for my advice! Another car from these guys with many more to come. Top not service! I send everyone I know here! You will thank me for my advice! More