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Westside Lexus

Houston, TX

4.9
6,339 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,339 reviews

March 15, 2016

Very customer oriented. very detailed in presentation, admin, review of vehicle operation. really hospitable. all employees very courteous. Loan of vehicle during proces More

by kenneth wayne miller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Vario, Addison Roy
March 15, 2016

Great Service The overall service was quick and employees were very helpful and nice. Service representative Charles Perkins was very professional and knowlegeble a More

by jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2016

CAR SERVICE MY YEARS OF EXPERIENCE WITH THIS SERVICE DEPARTMENT--50 PLUS YEARS TOTAL 0F LEASING THRU FORD, GM AND LEXUS. I KNOW I CAN DRIVE MY LEXUS OUT ANYTIME More

by TONY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Parnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2016

130K mile service Good service, average waiting time - 1hr, great waiting area. Excellent staff. My car feels with more power after the service and I'm more confident w More

by Magu20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saul Callejas
March 15, 2016

GX 30K Service I had an exceptional experience - quick, effective and very thorough. I have been working with Erin for the last several visits with our GX and she i More

by AnnieGX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Frampton
March 15, 2016

Great service Great dealership and service is quick, I would go back again anytime. Chris Nemoto is a great service person. Make sure you book an appointment ahead More

by Mahdi75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2016

Great Service Mr Perkins was very helpful. Service was quick and I got in and out in less than 2 hours. Thank you Mr Perkins. I will be back to get all my services More

by karkast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2016

The best, as always. Could not have picked a better dealership and service with Andrew and Bill. They go above and beyond. If I ask to have something done Andrew will al More

by Wallis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2016

Lexus RX330 check up Great dealership. Alex Garza, my service rep always takes good care of me. I was also provided with a loaner car I can go to work while service was do More

by Red Crawfish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garza
March 14, 2016

Mr. Nagler was prompt and courteous; service excellent. Reception at service department drive-in was courteous. Service Rep., Andrew Nagler, was prompt, professional, and friendly in receiving me. Outcom More

by Clabron: Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashiers courteous, friendly and hospitable..
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