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Westside Lexus

Houston, TX

4.8
7,104 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,104 reviews

May 15, 2025

Danny Garza and Mary Margaret McGowan made buying a car easy and fun! It was a smooth transaction. More

by mashute
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Thank you for leaving Westside Lexus a five-star review! We are happy to hear that Danny and Mary ensured a smooth buying process. Congrats on your new ride!

May 15, 2025

Lauren was extremely courteous and professional. However, the idea of this dealership forcing buyers to pay close to MSRP is a dissatisfier. Same talking points and same tactic used when I purchased More

by dkwamejohnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Kwame, thank you for sharing your feedback with us. We're glad to hear Lauren provided courteous service at Westside Lexus, but we understand your concerns about pricing and customer loyalty. Your input is valuable as we strive to improve our processes and better serve our customers in the future.

May 15, 2025

Nice staff and great service center and great location. A nice thing would be for the sales agent or someone else should customize each feature for the buyer instead of just referring them to the manual or More

by Ruben_sondra
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sydney McPeters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Thank you for sharing your thoughts! We're glad to hear that you enjoyed the service and location at Westside Lexus. We appreciate your feedback on feature customization, as we're always looking to enhance our customer experience. Safe travels in your new vehicle!

May 14, 2025

Agent was very professional in dealing with customers, knowledgeable and pleasant. Clean surroundings, classy environment, More

by sallynreyes
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Westside Lexus responded

We're delighted to hear you enjoyed the professional service and classy environment at Westside Lexus. Thank you for sharing your experience with us!

May 14, 2025

Nice folks and clean . Good choice of vehicles. Very thorough process to get thar car More

by tim12215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Westside Lexus responded

Thank you for your confidence in Westside Lexus, Tim!

May 14, 2025

easy, quick process! Steve & his team always take great care of us & deliver quality cars! More

by DBBBPROP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will was terrific at explaining how everything works in my new vehicle!
May 15, 2025 -

Westside Lexus responded

Thanks so much for the 5-star review of Westside Lexus!

May 14, 2025

I had a great experience purchasing my new 2025 GX 550 at Westside Lexus, thanks to the outstanding service from Merrell, my salesperson, and Manny in financing. Merrell was patient and attentive. Manny made More

by JackieMel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Westside Lexus responded

Jackie, we're delighted to hear that Merrell and Manny provided you with such an outstanding experience at Westside Lexus! Thank you for recommending us; we hope you're enjoying your new 2025 Lexus GX 550!

May 13, 2025

I had an outstanding experience at Westside Lexus. From the moment I walked in, the staff made me feel welcome. Chong Lee, my salesperson, was incredibly patient and knowledgeable—he answered all my q More

by TONY NANA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Westside Lexus responded

Tony, we're delighted to hear about your outstanding experience with Chong Lee and the team at Westside Lexus! It's fantastic that you felt welcomed and well-informed throughout the process. Enjoy your 2016 Lexus LS 460L, and thank you for recommending us!

May 13, 2025

I recently had the pleasure of working with Nellie Gonzalez while purchasing my new car, and I cannot recommend her highly enough! From the moment I arrived at the dealership, Nellie was warm, welcomi More

by ERODRIGUEZ110
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Westside Lexus responded

Thank you for sharing your experience with Nellie at Westside Lexus! We're delighted to hear that she provided such a warm and knowledgeable service, making the car-buying process smooth and enjoyable. It's wonderful knowing her dedication helped you find the perfect vehicle. Enjoy every mile in your new car!

May 13, 2025

John is always very helpful by making purchase process easy. My ES scheduled service was also very smooth. More

by Paul Wang
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Westside Lexus responded

Paul, we're delighted to hear that John made your purchase and service experience smooth at Westside Lexus. Thank you for sharing your positive feedback!

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