Westside Lexus - Service Center

Great Customer Service David Harvey was my advisor for this appointment and he was very courteous and professional. Service was faster than expected which is much appreciate David Harvey was my advisor for this appointment and he was very courteous and professional. Service was faster than expected which is much appreciated when waiting!! More

Lexus always ready when I need them Andrew Tran helps me every time I come in. I appreciate the loaner car too! He is prompt and always texts me back! He has been my service advisor for Andrew Tran helps me every time I come in. I appreciate the loaner car too! He is prompt and always texts me back! He has been my service advisor for a long time! More

Service I am sorry I do not remember his name but the gentleman who picked up my car and delivered it to me was wonderful. Very kind, efficient and prompt!! I am sorry I do not remember his name but the gentleman who picked up my car and delivered it to me was wonderful. Very kind, efficient and prompt!! I also do not see his name below. More

APPRECIATING A FIVE STAR EMPLOYEE Chris Nemoto has been my family's service advisor at Westside Lexus for several years now, and he is an all around joy to work with. Chris is very kno Chris Nemoto has been my family's service advisor at Westside Lexus for several years now, and he is an all around joy to work with. Chris is very knowledgeable of the Lexus product and is willing and able to explain the most technical details of a repair need when asked. Thank you Chris for enhancing my Lexus ownership experience time after time. The Lexus organization is very blessed to have you on their team and I hope that they know it. All the best, Florita More

First rate! What else can I say? On time, both when I brought the car in and when it was ready. I've never had less than outstanding service through Laura Brown. What else can I say? On time, both when I brought the car in and when it was ready. I've never had less than outstanding service through Laura Brown. More

Incredible service It's great to have worked with Andrew in resolving my AC issue. He showed a real commitment to help and was extremely professional. Honestly can't say It's great to have worked with Andrew in resolving my AC issue. He showed a real commitment to help and was extremely professional. Honestly can't say enough good things about my experience and overall satisfaction with Andrew. More

service experience Scott Bissonett has been my service advisor day 1 of ownership. I am grateful to Frank Mata (sales) introduced me to a responsive and client oriented Scott Bissonett has been my service advisor day 1 of ownership. I am grateful to Frank Mata (sales) introduced me to a responsive and client oriented service advisor. Scott is efficient, honest, accommodating and always with a smile! More

55 K Mile service Outstanding service as always. Laura Brown makes you feel like family. I was also very pleasantly surprised with the price of the tires. i have owned Outstanding service as always. Laura Brown makes you feel like family. I was also very pleasantly surprised with the price of the tires. i have owned 3 different Lexus vehicles and wouldn't have them serviced anywhere else. More

Recall visit plus a minor repair. Good service. Service was good. Friendly and helpful. Some repair items are marked up 4X the cost of outside work. I expect to pay a little more at the dealer fo Service was good. Friendly and helpful. Some repair items are marked up 4X the cost of outside work. I expect to pay a little more at the dealer for OEM parts and a slightly higher labor cost, but it is sometimes ridiculously expensive. More

Laura Brown, my service rep, is always so efficient I brought my RX350 in to the dealership for the 40,000 mile service. My service rep, Ms. Laura Brown, is always so efficient and professional. She is I brought my RX350 in to the dealership for the 40,000 mile service. My service rep, Ms. Laura Brown, is always so efficient and professional. She is friendly and is also very knowledgeable and professional. I arrive at the dealership and she is ready; she collects the formation she needs from me and then has a loaner car ready for me. There are no surprises when dealing with Laura; she explains everything thoroughly so I have a good idea of any costs and likely timing for when my vehicle will be ready. I'm never disappointed when dealing with Laura. More