Westside Lexus - Service Center

Botched engine repair job Lexus failed to repair a cam shaft seal leak. They returned the car to me several times with engine noise and rough idling. This took 2 weeks. 2 month Lexus failed to repair a cam shaft seal leak. They returned the car to me several times with engine noise and rough idling. This took 2 weeks. 2 months later the cam shaft failed. At first Lexus did not take responsibility and asked for more money for additional service. When it was discovered the cam shaft gear was damaged due to the earlier repair, the susbsequent repair was done at no cost. When I picked up the car, it failed within 2 miles of the dealership. After 2-1/2 weeks, it was finally returned, but the car still does not run smoothly as it did before. I will never use this service center again. For a premium price, I expect premium service done correctly. I did not get what I paid for. More

Chris Nemoto is Amazing! I would give Chris Nemoto 10 STARS! I don't mind taking my car in for service. If I need a car for the day, Chris takes care of that. He is very pr I would give Chris Nemoto 10 STARS! I don't mind taking my car in for service. If I need a car for the day, Chris takes care of that. He is very professional, knowledgeable, patient and very polite. He carefully explains what I need and why! I would not take my car anywhere but Westside Lexus! Everyone there is very friendly and helpful from the minute I drive in to the checkout counter. More

Why bother 130 dollars for an oil change and 2 .5 hours later I find out from the lady at the counter that my car had been ready. In these 2.5 hours I only step 130 dollars for an oil change and 2 .5 hours later I find out from the lady at the counter that my car had been ready. In these 2.5 hours I only stepped out to the bathroom once. They did not bother to call the ready batch a second time. And when I asked why are they not repeating the announcement, she lied, saying we did. I was next to the counter the whole time. Go there only if you are retired and have all the time and money in the world. More

Best Customer Service! I've been asked why I don't trade my 2 10 year old Lexus vehicles and purchase new ones. My answer is simple, I don't have to because of the service a I've been asked why I don't trade my 2 10 year old Lexus vehicles and purchase new ones. My answer is simple, I don't have to because of the service at Westside Lexus. Not only do they service my cars extremely well, the customer service is unbeatable! Andrew Tran goes out of his way to take care of me and all my questions. Even when he is off the clock! How many service people do you know that will answer phone calls or text messages from clients on their days off? Not very many, but Andrew does. He gets me an appointment that works with my schedule, has a loaner car waiting for me and always goes out of his way to make sure all my questions are answered. When he says he will call or text back he does. That is so rare these days. Andrew is the best Service Advisor out there! More

Service and Body repair The service is great. Employees in collision center are kind and make you feel comfortable and relief after a stressful of a car accident with hit and The service is great. Employees in collision center are kind and make you feel comfortable and relief after a stressful of a car accident with hit and run. They work well with insurance company. More

Fantastic Service Department I am on my 3rd Lexus, since 2004. I have been using Dave Haas as my Service Advisor. His understanding of my concerns are great; He makes suggestio I am on my 3rd Lexus, since 2004. I have been using Dave Haas as my Service Advisor. His understanding of my concerns are great; He makes suggestions on items that need attention, that I am not aware of. He is very pleasant and professional to deal with. I recently bought my wife a Lexus RX-350, mainly because of the relationship I have extablished with West Side Lexus. And the person I deal with regularly is Dave Haas. More

Great Customer Service David Harvey was my advisor for this appointment and he was very courteous and professional. Service was faster than expected which is much appreciate David Harvey was my advisor for this appointment and he was very courteous and professional. Service was faster than expected which is much appreciated when waiting!! More

Lexus always ready when I need them Andrew Tran helps me every time I come in. I appreciate the loaner car too! He is prompt and always texts me back! He has been my service advisor for Andrew Tran helps me every time I come in. I appreciate the loaner car too! He is prompt and always texts me back! He has been my service advisor for a long time! More

Service I am sorry I do not remember his name but the gentleman who picked up my car and delivered it to me was wonderful. Very kind, efficient and prompt!! I am sorry I do not remember his name but the gentleman who picked up my car and delivered it to me was wonderful. Very kind, efficient and prompt!! I also do not see his name below. More

APPRECIATING A FIVE STAR EMPLOYEE Chris Nemoto has been my family's service advisor at Westside Lexus for several years now, and he is an all around joy to work with. Chris is very kno Chris Nemoto has been my family's service advisor at Westside Lexus for several years now, and he is an all around joy to work with. Chris is very knowledgeable of the Lexus product and is willing and able to explain the most technical details of a repair need when asked. Thank you Chris for enhancing my Lexus ownership experience time after time. The Lexus organization is very blessed to have you on their team and I hope that they know it. All the best, Florita More