Westside Lexus - Service Center

Great group to work with. Service was fast and pain free. Laura Brown had every thing set-up and ready to go when we arrived and our service rep made sure that every thing was Service was fast and pain free. Laura Brown had every thing set-up and ready to go when we arrived and our service rep made sure that every thing was done in a timely manner. More

Always open and honest on the cost of services Was called for additional work that needed to be done. Fully explained pros cons of each additional item and the associated cost. Chose to move forw Was called for additional work that needed to be done. Fully explained pros cons of each additional item and the associated cost. Chose to move forward on one item and will delay other service for 1-2 months More

Love working with Dave Haas! Dave Haas is the consummate professional. I respect his opinion and advice 100 percent! He is the reason I buy my car from Westside Lexus! Dave Haas is the consummate professional. I respect his opinion and advice 100 percent! He is the reason I buy my car from Westside Lexus! More

"Excellent Service" Andrew Nagler is an excellent representation of Westside Lexus. The check in process when I arrive is amazing. I've never been there for more than 10 Andrew Nagler is an excellent representation of Westside Lexus. The check in process when I arrive is amazing. I've never been there for more than 10 minutes. Andrew keeps me constantly posted of what service is needed, what the cost is or if the warranty covers it. What Great Customer Service! More

Efficient, fast I have been coming to Westside Lexus for many years and have been working with Andrew for about a year now. I find him to e helpful and friendly. Will I have been coming to Westside Lexus for many years and have been working with Andrew for about a year now. I find him to e helpful and friendly. Will continue to work with Andrew and use Westside. . More

Great Service Each & Every Time Laura Brown is an amazing service advisor! She expedites getting you back on your way with ease. Thank you for your wonderful disposition and having Laura Brown is an amazing service advisor! She expedites getting you back on your way with ease. Thank you for your wonderful disposition and having a smile on your face. You making coming to Westside Lexus a great experience each and every time. I have been a Lexus owner for the last 20 years and it's people like you that make me keep coming back. Thank you Laura. I so much appreciate everything you do! Kim Ortiz More

5,000 mile service I really appreciate how quickly this service was performed. I was in and out in 45 minutes. The waiting area was comfortable, and time passed qui I really appreciate how quickly this service was performed. I was in and out in 45 minutes. The waiting area was comfortable, and time passed quickly. More

Disappointed. I took my Lexus here the first time to check the alternator and was charged $800 for the services. I am not sure, but for the sake of argument, I am g I took my Lexus here the first time to check the alternator and was charged $800 for the services. I am not sure, but for the sake of argument, I am going to say they did a decent job. My second visit, last month, was for my A/C & Timing belt which I was charged a grand total of $1,500. $700 was paid for by the warranty and the other $800 was out of pocket. This service, I am not too pleased with given the fact that my car still has a mildew smell which I have explained to them and they were not able to provide me any type of resolution. The following day, I was getting ready to go to work and I noticed that my belt buckle is not working. I did not feel safe driving the car so I took it straight to the dealership. They quoted me $550 for the buckle and $350 for the dysfunctional belt. I pleaded with the person asking if they were able to assist in any way with the price since I was just there the day before. They did not seem concerned with me or my situation. I left the dealership and did a bit of shopping. I ended up at Sterling McCall with an appt. They originally quoted me around $150 over the phone, but upon actually completing the job they did it free of charge because the only thing wrong with my belt was the piece of plastic that had fallen into the slot keeping me from buckling it. When I came home, I called Jacob Hershman who was the representative on my account at Westside Lexus and let him know that Sterling McCall did not charge me. He asked me to fax over the work order and invoice showing proof that I was not charged. I did not have to share this information, but I did and never received a call back. After my 3rd attempt to contact Jacob, I decided to contact Mr. McMullen (Jacob Fisherman's Superior) and he did not seem to care too much and was eager to get me off the phone. Given my loyalty to this dealership, I felt highly disrespected and taken advantaged of. He did not offer a solution or any type of reassurance that this will not happen again or that his staff is trained well enough to locate plastic pieces. Car dealerships in general have a bad rep for ripping people off, it doesn't help when you add a dry attitude and inability to solve basic customer related concerns and ZERO empathy for your loyal clients. More

Service Great customer service, always has a loaner vehicle when ever you schedule your service, quick and efficient service. I live in sugarland and drive al Great customer service, always has a loaner vehicle when ever you schedule your service, quick and efficient service. I live in sugarland and drive all the way out to Katy freeway for my service, even though I pass by a Lexus dealership on my way. More

Great service as usual! Lexus service is always great. They are very organized and get you in and out quickly. Loaner cars are part of the service when a longer service is Lexus service is always great. They are very organized and get you in and out quickly. Loaner cars are part of the service when a longer service is needed. Dave Haas has been our service advisor since 1989 - he is AWESOME. More