White Bear Acura Subaru

3,000 mile check and first oil change James was very friendly and helpful and my 3,000 mile check first oil change was done very quickly. James even showed me how to use touch up paint an James was very friendly and helpful and my 3,000 mile check first oil change was done very quickly. James even showed me how to use touch up paint and clear coat on some spots on the car. Thanks, James! I was very comfortable in your waiting area and I am happy to know I can bring my dog with me for my next service appointment!! I ran into Pia Vang in the waiting area and he remembered me from back in March - great customer service. More

overall we left the dealer with smile on our faces. Thanks. Ahmed helped us in answering the questions we had. Sometimes it difficult work with some sales people but working with Mr. Ahmed was easy on us no pre Ahmed helped us in answering the questions we had. Sometimes it difficult work with some sales people but working with Mr. Ahmed was easy on us no pressure at all. We bought our car with ease. More

Exceeded all expectations & made our experience exceptional! Long before I was looking for a car, my first experience at Luther was a visit to their service department out of desperation for repair. My car w Long before I was looking for a car, my first experience at Luther was a visit to their service department out of desperation for repair. My car was experiencing many issues that were left-over from a previous dealership I bought from (and will never go back to because of the dishonesty and poor service I received). A place where they complete 161 point inspections but overlook obvious leaking head-gaskets and complete shoddy repair work. Anyway, the car I had was my worst nightmare, and the horrible experience with the previous dealership made me distrust dealerships altogether…until I brought it to Luther. The first day I brought my car to Luther, my car was not running right. At this point, I was on my last straw after bringing it to several shops for multiple costly inspections that came up with no answer to the cause. It would barely start, and was running very rough, barely staying running. I had to limp it over to Luther’s service department early on a Monday morning as it was not in drivable condition. I was so frustrated that morning with my situation (It was running fine the night before) that I didn’t have a chance to call them to let them know I was coming. I went straight to their service department and was helped by Dee. I told him all of the symptoms my car exhibited, and that I would need a loaner to be able to get to work. He did not hesitate to get my car in and set me up with an inspection. He also had mentioned that their loaner cars were all out at the moment, but due to my situation, he worked very hard to get me a loaner car from a rental company they work with. After it was all said and done, I was on my way to work a half hour later. I was impressed with Dee’s quick actions to help me get back on the road, and to work, for which I was already late. Luther fixed my problem that the previous dealership had caused- a disconnected ECU harness from a job they did in January this year. CEL Light was finally gone! Seems like it was such a simple fix, but was causing me a great deal of heartache and cost over several months. Needless to say, this only reinforced my options about the previous dealership and their inaptitude, and gave me a great deal of confidence in Luther. Not long after though, my CEL was back on again, this time I knew it had to be something else. We tried to remedy the issue by replacing the O2 sensor, and the CEL went off. I called Dee about what we had done, and he advised that if it came back on, we should bring it back in to diagnose. Well, sure enough, the code came back on. Due to our confined schedules, the only time my husband and I could get back to Luther’s was just before they closed at 9:00 that same day the light came back on. We rushed to Luther and asked to speak to a manager. That was when we met Pia, the sales manager. We explained our situation and the urgency of getting my car up and running right. We told him we could leave the car overnight and tomorrow so they could look at it, but we would need a loaner car for the next day. At this point, I know most dealerships would have brushed us off due to the impending closing time, and would have told us to come back during their service department hours, but Pia was very understanding and did not minimize the urgency of our situation. Instead, he went above and beyond to help us get our car taken care of so it could be inspected the next day, and he was also able to get us a loaner car so I get to work the next day. Each time we were at Luther for service, we were never pressured to sell our car to them or buy a new car, nor did anyone pressure us to work with them. The service experience alone spoke so largely to us—my husband and I had never had such great service at a dealership, let alone repair shop—that we decided to come back when we were ready to purchase a car. We were so impressed with how Pia had taken care of us in our time of need, that we wanted to work with him when we came to look for a car- So we came back about a month later to finally look for a new car! We came to the dealership first thing when they opened and asked to see Pia, who gladly came to help us! Working with Pia was like working with a good friend of ours. It is easy to see that he truly loves what he does, and he made our car-buying experience comfortable, fun, and thoroughly enjoyable (Which is how car-buying should be)! We told him what we were looking for, and took a couple of test drives. He did not rush us through the process and wanted us to get a good feel for the cars, taking the time to point out differences and features. He remembered everything we told him about things we wanted and things we did not want. Pia was honest and genuine throughout our whole experience. I am a very particular person, and he was patient and happy to answer all of my questions. He found us the car we were looking for, at the trim level we wanted, and most importantly, at the price we could afford. We worked with the rest of the team to finalize the details- Landon was excellent to work with on our financing details, and Chi who did a fantastic job of walking us through the manuals, service intervals, and familiarizing us with the vehicle navigation/features/technology setup! We love our new Subaru Impreza, and cannot thank Pia, Chi, Landon and Dee enough for the best experience you could ask for! We will definitely be back for service and our next vehicle! More

Consistently courteous and quick I have taken my Outback to WB Subaru for service since I bought it. I have always had a great experience! The check in process is quick, the waitin I have taken my Outback to WB Subaru for service since I bought it. I have always had a great experience! The check in process is quick, the waiting area is clean and accommodating and the length of time it takes to get service done is exemplary! More

Buying another(!) Subaru with Scott & Mike was great. Our experience with White Bear Subaru was great in the past but John checks out all options. Scott answered all of his questions to our satisfaction. Our experience with White Bear Subaru was great in the past but John checks out all options. Scott answered all of his questions to our satisfaction. The information he provided regarding the changes to the new Cross Trek was very helpful in making out final decision. Scott came in early to accommodate my work schedule. Mike walked us through all the paperwork graciously changing documents as we thought through how we wanted to finance. Very professional and acknowledgable. More

Great Experiences I've had my subaru serviced here for three years and recently purchased a 2017 outback. All my experiences with this dealership have been excellent. I've had my subaru serviced here for three years and recently purchased a 2017 outback. All my experiences with this dealership have been excellent. More

Great purchasing experience ! This is our first time dealing with White Bear Acura. From first meeting our sales associate, to working with financing, to receiving our new car it This is our first time dealing with White Bear Acura. From first meeting our sales associate, to working with financing, to receiving our new car it was all a very pleasant experience. All employees we worked with were very friendly and professional. More

SRS repair SRS annunciator was diagnosed as needing a seatbelt replacement. They ordered the warranty covered part and got it installed in one week. Great job! S SRS annunciator was diagnosed as needing a seatbelt replacement. They ordered the warranty covered part and got it installed in one week. Great job! Satisfied! More

Excellent! Matt Fox had a very busy morning. We had an appt and from the receptionist to Matt everyone was very accomadating. Matt is smart, personable yet gets Matt Fox had a very busy morning. We had an appt and from the receptionist to Matt everyone was very accomadating. Matt is smart, personable yet gets to the details and answers the questions. As a woman who is 75, I have run up against sales people who patronize me. That never happened. Thanks. Peg More

Routine maintenance I brought in my 2015 Forester with 28,000 miles. The service was fine but when discussing my upcoming 30,000 service program, I was told by a represen I brought in my 2015 Forester with 28,000 miles. The service was fine but when discussing my upcoming 30,000 service program, I was told by a representative that I would need new tires. I was surprised by this. He said they put "soft tires" on the Forester to give it a better ride. And these tires did not last as long. This was totally unexpected and I will be taking my vehicle/tires to be inspected by another business. I would not expect to have to buy tires this soon in the life of my vehicle. Can't wait to see what the other car service business will say. Wish I would have been told this when the car was purchased. More