White's Toyota of Lima

First Time Buyer from this Dealership. From the time I looked at the car,till I picked it up. I was made to feel like the dealership cared about me.Not just to mke a Buck on a customer. From the time I looked at the car,till I picked it up. I was made to feel like the dealership cared about me.Not just to mke a Buck on a customer. More

Awesome Salesman! Steven was excellent! Knowledgeable in all areas of buying a car from the vehicle information to the financing. He's very friendly, and easy to work w Steven was excellent! Knowledgeable in all areas of buying a car from the vehicle information to the financing. He's very friendly, and easy to work with. Thank you for the awesome service! More

Beware! Avoid working with Tom Pseekos, he loves to talk and play with numbers. I know the dealership will general get an advantage, but customer loyalty is Avoid working with Tom Pseekos, he loves to talk and play with numbers. I know the dealership will general get an advantage, but customer loyalty is not a quality here. Purchased a van in 2009 (serviced there), went back to negotiate on an SUV, was assured they gave us the most for the 2009 which was in exceptional condition. The next day it was listed not for the 12,900 or 13,900 Tom said was the MOST he could ask for it. Instead it was listed for $16,000 and stated to be a superb vehicle. NO CUSTOMER LOYALTY! More

Incredible Customer Service From the moment I was contacted by Steven Cox after my online inquiry I knew this experience was going to be a great one. He was kind, courteous, and From the moment I was contacted by Steven Cox after my online inquiry I knew this experience was going to be a great one. He was kind, courteous, and went above and beyond what I ever expected. He responded quickly to every question, he provided us with loads more information than any other dealership we went to, and he never once made us feel pressured or uncomfortable. We will be returning to Steven for all of our future car purchases. He has earned a customer for life. Regarding finance -- what a fun experience (never thought that would be something I would say about finance...)! Matt made the whole experience so laid-back, made my children feel right at home, and had us laughing through it all. More

Accessorize The service department added beautiful accessories to my new Prius - door edge guards, side mol;dings and rear bumper application. The appointment too The service department added beautiful accessories to my new Prius - door edge guards, side mol;dings and rear bumper application. The appointment took close to the estimated 1 1/2 hours to complete and they add even more beauty to the car's outside appearance. The service department always surpasses my expectations. More

Our second lease from Allan Nott Great people to deal with. Josh, Matt and Caitlin were very friendly and helpful. Everyone in the building took the time to make us feel welcome. And Great people to deal with. Josh, Matt and Caitlin were very friendly and helpful. Everyone in the building took the time to make us feel welcome. And they have a great selection of vehicles. More

Easy experience to drive and discuss the new cars. Looking at a new Civic lease and the experience was made very easy and the total service was also made extremely friendly and worthy of coming back ag Looking at a new Civic lease and the experience was made very easy and the total service was also made extremely friendly and worthy of coming back again. More

Easy and seamless purchase Wrote a personal note to dealership on how easy and smooth the entire process was. Extremely good follow up as well. Entire experience was great Wrote a personal note to dealership on how easy and smooth the entire process was. Extremely good follow up as well. Entire experience was great More

My fourth Prius I just purchased my fourth Prius from Allan Nott so I am definitely a "regular" customer. The staff at the dealership always goes above and beyond to I just purchased my fourth Prius from Allan Nott so I am definitely a "regular" customer. The staff at the dealership always goes above and beyond to provide the best buying experience possible. After the car purchase the people in parts and service continue that experience as I have observed after buying my first car in 2007 from Eric Martin, now the General Manager. People of note this time were George, Jon, Tom, Jason, Eric and Krista - thanks to all of you. This car is so amazing I doubt I will ever conquer all of the technology but I am trying and today am adding some accessories. Thanks again:) More

Not recommending this dealership due to service department Just had my 2009 Prius serviced & oil change done on Monday. I asked that the latch on the trunk of my sedan be checked because the rubber surface was Just had my 2009 Prius serviced & oil change done on Monday. I asked that the latch on the trunk of my sedan be checked because the rubber surface was gooey & leaving a black residue on my fingers. There were 2 screws where it was attached & it looked like an easy part fix. The past few visits I have felt like I was being part of a high pressure sales campaign by the service department. I felt like the service area had a daily quota to be met. I am always asked about changing cabin & engine air filters which really do not need to be changed that often!! I also was asked about changing my brake linings. Because of my suspicions about whether they were really needed at this time, I took my car to a local independent auto mechanic to evaluate. He stated that this service was not necessary at this time. The part that really upsets me is that the issue with the latch was never taken care of or discussed with me when the car was finished. I had to call them the next day to get an answer which involved a $279 fix!! I told the attendant that was outrageous & hung up. I have really lost all my faith & trust in this service department. With this experience, it is very questionable that I will return to this dealership for future service work or even future car purchases. More