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White's Toyota of Lima

Lima, OH

4.6
2,464 Reviews
We’ve been in business right here in Northwestern Ohio since the 1950s, and we have always sought to innovate and outpace the competition. We want to provide you with the best vehicles, and Toyota is helping us do that. White's Toyota of Lima is a family-owned dealership, and every person here, from the top to the bottom, is looking to give you the best customer service experience possible. We understand our core values, and we would never abandon them for an extra dollar or for some misguided benefit. We believe in integrity, teamwork, personal growth, urgency, and attention to detail. All of this means that we are a great place to both buy and service vehicles.
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3500 Elida Road

Lima, OH

45807

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Showing 2,464 reviews

December 09, 2018

Enjoyable I was very nervous to buy a new car. Dylan made it easy and less stressful. I really appreciate that he didn’t pressure me into making my decision. Th More

by Summer10!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Legge
Dec 10, 2018 -

White's Toyota of Lima responded

Thank you for this amazing review! We really appreciate your kind words about us, especially of Dylan. The 5 star review is really valued. If you have any further questions be sure to stop in or give us a call, we are more than happy to help! Enjoy your new vehicle and thanks for choosing Allan Nott!

December 08, 2018

Ok experience Bought a new Pilot, salesman was great but got low balled on my trade in. Then when I picked my new Pilot up a day of two later I noticed the leather More

by Jshivley4761
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Kneeland Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2018 -

White's Toyota of Lima responded

We are sorry to hear that your experience was not top notch. We strive to give everyone the best possible car buying experience imaginable. We thank you so much for your review. We value feedback more than anything, and we will use this to grow our dealership and make sure that this does not happen in the future. If there is anything further that we can do to give you a more positive outlook on our dealership give me a call at 419-331-0381, and I will be happy to help! Thank you! Makenzie Kuhlman Marketing Manager

December 08, 2018

Honda accord Dylan greed us and knew the type of car we wanted. The equipment we wanted on the car and was knowledgeable in what model offered the best for us. He More

by sandyh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Woodford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob White Sr., Steve Kowalski, Bryson Bjornstad
Dec 08, 2018 -

White's Toyota of Lima responded

Thank you so much for your kind review! We are so glad that you had such a great experience. We especially thank you for your five star reviews on Bryson, Steven, Steve, Jessica, and Bob. Enjoy your new car and thanks for choosing Allan Nott!

December 08, 2018

Amazing Experience!! Dylan, Brad, Bryan gave their best customer service. They did everything they could to make my car shopping experience the best! The dealership is wel More

by Madd65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Risner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Legge, Brad Brown
Dec 10, 2018 -

White's Toyota of Lima responded

Thank you so much for your kind review!! This means a lot to us, as we value feedback more than anything. Dylan, Brad, and Bryan especially appreciate the 5 star rating. We are so glad that you had this experience at our dealership. If you have any further questions make sure to call us. Enjoy your new vehicle!

December 07, 2018

Helpful staff and great buying experience Every employee we saw was extremely helpful and working with a smile on their face. Joyce went above and beyond to do everything she could for me and More

by kmw15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Gould
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joyce Walter
Dec 08, 2018 -

White's Toyota of Lima responded

Thank you so much for your review! We appreciate feedback more than anything! Joyce really appreciates your 5 star review! If you need anything at all make sure to give us a call, we would love to answer further questions you may have. Enjoy your new car and thanks for choosing Allan Nott!

December 02, 2018

Jon and the Allan Nott team were just Awesome! Jon Cox was very helpful in guiding us to our new purchase. He understood our needs and has great customer service skills. He understood the product f More

by Pilot Nana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

White's Toyota of Lima responded

Thank you so much for your kind words on Jon. We are so thrilled that he was able to make your experience so great! If you need any further assistance on your new vehicle be sure to reach out. Thanks for choosing Allan Nott!

December 02, 2018

2018 Honda CR-V EXL Met salesman Mark Youngpeter and told he could compete by matching on line pricing from Dayton dealers and he did better. I wanted to keep my business More

by Tom Adamo Wapakoneta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kowalski, Mark Youngpeter, Bryson Bjornstad
Dec 03, 2018 -

White's Toyota of Lima responded

Thank you so much for this amazing review! We are so glad that we were able to make your experience with us this good! Mark, Bryson, and Steve really appreciate the five star reviews as well! If you have any questions feel free to call us! Enjoy your new vehicle!

November 29, 2018

Always very enjoyable Everyone was very professional and friendly at Allan Nott Honda and Toyota. There were no long waits to see anyone and they always offered refreshment More

by Bulldog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Ricker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob White Sr.
Nov 30, 2018 -

White's Toyota of Lima responded

It was our pleasure! Our main goal is to make sure every customer has a great experience, so we are so glad that we succeeded with you. Thank you for your 5 star rating of John. Matt, and Bob, they really appreciate it. Let us know if we can further assist you in any way. Enjoy your new car and thanks for choosing Allan Nott!

November 28, 2018

Very nice dealership Were very happy with our purchase of a new Honda Ridgeline. The people at Allan Knott really know how to treat you right. Ben was great to work with More

by Tline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ricker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Harshbarger, Brad Brown
Nov 29, 2018 -

White's Toyota of Lima responded

Thank you so much for such a great review. We are thrilled that you had such a good experience. Ben, Brad, and Matt really appreciate the 5 star review! We look forward to seeing you in the future! Enjoy your new Ridgeline and thanks for choosing Allan Nott!

November 28, 2018

Worst experience ever and it got worse after I left. When I got home from my 3 hr oil change- tire rotation my right front wheel cover was missing, xxxxxxxx! I am waiting for replacement. More

by Greyarea711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Condon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Ginter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Thunberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Nungester
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever your car porter is should Never Take Keys From An Owner Before Inspection!, Jeff Sousa, Lisa Miller, Eriq Gibson, J'Dan Risner, Tony Buttitta, Jessica Randall
Dec 03, 2018 -

White's Toyota of Lima responded

Wow, we absolutely apologize for not living up to your expectations, or ours for that matter. That is definitely not the partner we are trying to be. Please feel free to call me to discuss your concerns. I believe that feedback is the breakfast of champions. Eric Martin General Manager

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