Whitten Brothers Mazda

We had a terrific experience purchasing a used Mazda from Whitten. Harold Toast had our car waiting for a test drive, was thoughtful in answering our questions, patient with our various requests, and never Whitten. Harold Toast had our car waiting for a test drive, was thoughtful in answering our questions, patient with our various requests, and never once made us feel pressured in our decision-making process. Ron was an engaged, down-to-earth, and creative sales manager who negotiated fairly and found local financing that surpassed the already low rates offered by our larger bank. And today, Hope, the finance manager called to let us know that a better rate had been offered from the same bank and we simply needed to re-sign some paperwork. Very pleased with the whole experience and level of customer care in the process. More

Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend! More

I feel like the staff went above and beyond! Very happy with the whole experience! Finance department really looked out for me and my wife. with the whole experience! Finance department really looked out for me and my wife. More

The knowledgeable staff and years of experience that they share made buying my CX-9 so easy. Questions were answered clearly and quickly. Smooth Transaction; no hassles. share made buying my CX-9 so easy. Questions were answered clearly and quickly. Smooth Transaction; no hassles. More

The process of buying out my lease was extremely easy. Most of the paperwork was handled ahead of time. So the visit was quick and painless. Most of the paperwork was handled ahead of time. So the visit was quick and painless. More

My wife and I were shopping for a new car, as we needed a bigger car due to the upcoming birth of our first child. We went in with no expectations, but fell in love with the 2020 CX-5 as soon as we saw it. O bigger car due to the upcoming birth of our first child. We went in with no expectations, but fell in love with the 2020 CX-5 as soon as we saw it. Our primary salesperson was Geraldine, but we also worked closely with Ron. Both of them went above and beyond for us, and it is very much appreciated. They listened to all our needs and made sure our final payment number was exactly what we told them we needed. Ron gave us such a great deal, we couldn't pass it up! We almost walked away from the deal at the very end as there was confusion on whether the car came with navigation or not. We were previously told it did and then found out it didn't, which was a deal breaker to us. We were literally in the car about to drive off when we found this out. Ron made it right without any hesitation. Besides Ron & Geraldine, Hope in the finance department was a pleasure to work with as well. She worked hard and was able to find enough discounts to make the extended warranty affordable for us. I usually don't buy those things, but they made it such a great deal, I couldn't not go for it. Everybody that we worked with in that dealership was fantastic. I would definitely recommend this dealership to anyone. More

I went to Whitten already knowing that I wanted a CX-5! I’m glad I encountered Darryl as a sales person. He was friendly, attentive, and his customer service was great! He was not pushy but instead very pa I’m glad I encountered Darryl as a sales person. He was friendly, attentive, and his customer service was great! He was not pushy but instead very patient. Although I purchased my CX-5 from another dealership I still would greatly recommend him! He was very responsive to email and by phone. He went above and beyond throughout my time searching for a vehicle that fit me correctly. Appreciated his customer service. More

I will be a lifelong customer at Whitten Brothers Mazda. Not only is their sales force professional, friendly, and good at listening to what I want rather than what they need to "move, but their service dep Not only is their sales force professional, friendly, and good at listening to what I want rather than what they need to "move, but their service department is outstanding. We have worked with numerous sales people, as we have purchased 4 cars there so far. Our most recent sales professional was Darryl Lewis, who is friendly and very personable. He is attentive to our needs and acts with a sense of urgency and purpose. He has followed through with everything he has said he would and continues to touch base to ensure we are happy with our most recent purchase. As stated in my intro, I will be a Whitten Brothers customer for life. More