Whitten Brothers Of Ashland - Service Center

Genuine Service I was traveling through Richmond, VA,, from St. Louis, Mo, when I had a trailer issue. I also had a “Perform Service” message pop up on my 2017 Ram 35 I was traveling through Richmond, VA,, from St. Louis, Mo, when I had a trailer issue. I also had a “Perform Service” message pop up on my 2017 Ram 3500. I took my truck to Pearson’s Chrysler near Richmond, but I was told that I needed an appointment. I was told, around 9:39 this morning, that they could schedule me for an appointment the next day to plug into my truck, and determine the fault. I told them that I was from out of town, but I had never heard of that. Again, they told me that I needed an appointment just to plug into my truck and determine the fault. A local told me to take it to Whitten Brothers Of Ashland, that Pearson’s is horrible service. I drove to Whitten Brithers Of Ashland, and their customer service is what you would expect of any customer oriented service department. They evaluated it, and told me that it was a Crank Case matter, but was not a serious fault. I asked if they could squeeze it in, and Nick checked with their diesel mechanic, and verified that they had the part. They completes it in very little time, and got me back on the road. More

Another outstanding experience Kudos one again to Cathy and the rest of the team at Whitten Brothers. I dropped my new Ram 3500 off to have the spray in bedliner put in that we had Kudos one again to Cathy and the rest of the team at Whitten Brothers. I dropped my new Ram 3500 off to have the spray in bedliner put in that we had negotiated during the sale, and although they had no obligation to do so, Cathy and the service team took care of getting it over to Ashland Hitch for steps to be installed (not connected with the sale at all) instead of me having to make multiple trips for that which is an hour from my house each way. Then, when the step work could not because finished because of a manufacturer part problem, they went back over and picked up my truck and brought it back to the dealership for me so I could get it back Friday night since I work in DC and had no way to get there before the other store closed for the weekend. I would recommend Whitten Brothers to everybody for bot sales and service - it is worth the trip even if you are hours away. More

Fantastic Service!! We were on our way to our daughter's in PA for Thanksgiving when the water pump & serpentine belt went on our 2500. Travis and the team at Whitten Bro We were on our way to our daughter's in PA for Thanksgiving when the water pump & serpentine belt went on our 2500. Travis and the team at Whitten Brothers were FANTASTIC! They took care of the problem in record time & got us back on the road so we could enjoy the holiday with our family. Ten stars...oh heck no, these guys earned 12 out of 10 stars! I would recommend them in a heartbeat! More

It is just that easy I have bought six cars from Whiiten in Ashland and the buying process is just so easy. No high pressure, just good people who who do the right thing. I have bought six cars from Whiiten in Ashland and the buying process is just so easy. No high pressure, just good people who who do the right thing. Travis in the service department is one of the nicest people I know. He is always willing to help with a loaner and respects you as a customer. Hunt More