I was traveling through Richmond, VA,, from St. Louis, Mo, when I had a trailer issue. I also had a “Perform Service” message pop up on my 2017 Ram 3500. I took my truck to Pearson’s Chrysler near Richmond, but I was told that I needed an appointment. I was told, around 9:39 this morning, that they could schedule me for an appointment the next day to plug into my truck, and determine the fault. I told them that I was from out of town, but I had never heard of that. Again, they told me that I needed an appointment just to plug into my truck and determine the fault. A local told me to take it to Whitten Brothers Of Ashland, that Pearson’s is horrible service. I drove to Whitten Brithers Of Ashland, and their customer service is what you would expect of any customer oriented service department. They evaluated it, and told me that it was a Crank Case matter, but was not a serious fault. I asked if they could squeeze it in, and Nick checked with their diesel mechanic, and verified that they had the part. They completes it in very little time, and got me back on the road.