Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back

Whitten Brothers of Ashland Jeep Chrysler Dodge Ram - Service Center

4.9

24 Lifetime Service Reviews

11409 Washington Highway, Ashland, Virginia 23005

24 Reviews of Whitten Brothers of Ashland Jeep Chrysler Dodge Ram - Service Center

Sort by Write a review
December 10, 2019

"Flat Tire Repair"

- cmacqueen

Needed flat tire repair or replacement. Nick took care of it same afternoon without prior appointment. Tire was repairable and I was soon on my way! Totally satisfied. That's service!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dec 10, 2019 -

Whitten Brothers of Ashland Jeep Chrysler Dodge Ram responded

Thank you for the great review! We're thrilled to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

November 16, 2019

"Fast turn-a-round"

- r112342

I brought my Ram in for an inspection, oil and filter change and tire rotation. The entire visit took just about one hour and all work was performed!!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nov 16, 2019 -

Whitten Brothers of Ashland Jeep Chrysler Dodge Ram responded

Thanks for your feedback about the services provided for your vehicle. We are delighted to learn of your satisfaction and our team welcomes you again if we can do anything else!

November 14, 2019

"Oil change"

- olehp

No needed an appointment. I was happy with customers service and quality of job. Reasonable waiting time. Received my car cleaned. Thank you for your work.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ray Waters
Nov 14, 2019 -

Whitten Brothers of Ashland Jeep Chrysler Dodge Ram responded

Thank you for the positive review and rating! We are happy to know that you had a 5-star experience with us and that you were provided with good customer service. We value your business and we hope to see you again soon!

November 10, 2019

"Customer sensitive dealership, friendly responsive."

- cmacqueen

Highly recommended. Knowledgeable sales rep, responsive service! Great follow-ups from sales to assure my continued satisfaction. Same with service. They stand behind the product.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nov 11, 2019 -

Whitten Brothers of Ashland Jeep Chrysler Dodge Ram responded

Thank you for the positive feedback! We appreciate you recommending us and to know that our team was responsive and knowledgeable. We hope that you will continue to choose us as your dealership.

October 11, 2019

"Fantastic Service"

- Chris Cirino

The service was fantastic . Work done properly and in a timley manor. Great dealership my next purchase will be there. The parts department was also very helpfull

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Travis Tignor, TC in parts
Oct 12, 2019 -

Whitten Brothers of Ashland Jeep Chrysler Dodge Ram responded

Thanks, Chris. Accuracy and efficiency are keys to customer satisfaction and that is what matters most to us. We look forward to assisting you with your next purchase. Have an amazing day.

September 19, 2019

"Upgraded "

- Terry Sr.

First visit was horrible. My second visit was excellent. I was very hesitant about doing business with this dealership, so I took a gamble and it paid off. Keep up the great service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Travis
Sep 20, 2019 -

Whitten Brothers of Ashland Jeep Chrysler Dodge Ram responded

Hi Terry, ​ ​Thank you for your feedback. Although we are happy to know that your recent experience was excellent, I am concerned to learn that you were disappointed with your first experience. I would like the opportunity to speak with you further about your concerns. At your earliest convenience, please reach out to me. ​ ​Best, ​Bill Harrison General Sales Manager (804) 798-6071 billh@whittenbrothers.com

August 29, 2019

"Service"

- SNIX

The Fast Lane experience was great. Fast and friendly service for getting our oil change and tires rotated. Greeted and taken care of from start to finish.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aug 30, 2019 -

Whitten Brothers of Ashland Jeep Chrysler Dodge Ram responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our fast lane and that our team was friendly and quick during your service experience. We hope to see you again in the near future!

August 16, 2019

"Fast & efficient "

- Vonhubb

This is a great place to go! Whitten Brothers of Ashland is the best Dodge dealership out there. The fast lane for oils changes is exactly what they say fast. The only recommendation I would say is for them to have loaner vehicles for other services that are done instead of rental vehicles and a shuttle.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aug 16, 2019 -

Whitten Brothers of Ashland Jeep Chrysler Dodge Ram responded

Thank you for sharing your kind words. We appreciate your compliment and hope to see you again soon. Have a wonderful day.

April 11, 2019

"Genuine Service "

- Zumwalt305

I was traveling through Richmond, VA,, from St. Louis, Mo, when I had a trailer issue. I also had a “Perform Service” message pop up on my 2017 Ram 3500. I took my truck to Pearson’s Chrysler near Richmond, but I was told that I needed an appointment. I was told, around 9:39 this morning, that they could schedule me for an appointment the next day to plug into my truck, and determine the fault. I told them that I was from out of town, but I had never heard of that. Again, they told me that I needed an appointment just to plug into my truck and determine the fault. A local told me to take it to Whitten Brothers Of Ashland, that Pearson’s is horrible service. I drove to Whitten Brithers Of Ashland, and their customer service is what you would expect of any customer oriented service department. They evaluated it, and told me that it was a Crank Case matter, but was not a serious fault. I asked if they could squeeze it in, and Nick checked with their diesel mechanic, and verified that they had the part. They completes it in very little time, and got me back on the road.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick
January 06, 2019

"Another outstanding experience"

- msg_jwilliams

Kudos one again to Cathy and the rest of the team at Whitten Brothers. I dropped my new Ram 3500 off to have the spray in bedliner put in that we had negotiated during the sale, and although they had no obligation to do so, Cathy and the service team took care of getting it over to Ashland Hitch for steps to be installed (not connected with the sale at all) instead of me having to make multiple trips for that which is an hour from my house each way. Then, when the step work could not because finished because of a manufacturer part problem, they went back over and picked up my truck and brought it back to the dealership for me so I could get it back Friday night since I work in DC and had no way to get there before the other store closed for the weekend. I would recommend Whitten Brothers to everybody for bot sales and service - it is worth the trip even if you are hours away.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
1
1 - 10 of 24 results