Joe Allen is a great ambassador for Whitten of Ashland. He was able to fit me in on short notice, diagnose the cause of my illuminated engine lamp, order the required part (expensive catalytic converter) and effect the repair in a very reasonable timeframe. Throughout the process Joe kept me informed and schooled on the technical issues, logistics (replacement part to be shipped from Ohio in spite of Hurrican Sandy) and in-house progress by the technician(s). Joe is knowledgeable & courteous. I will return to Whitten for future service needs due to Joe's professionalism.
Catalytic Converter cost: Recommend this be reviewed by Jeep/Whitten. It is cheaper via other venues.