Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Bought a 2018 grand cherokee My sales consultant was Curtis Smith. He was terrific as well as the other Whitten personnel I and my wife came in contact with. Curtis, in particular My sales consultant was Curtis Smith. He was terrific as well as the other Whitten personnel I and my wife came in contact with. Curtis, in particular, was professional, courteous,knowledgeable.He made the entire process easy and rewarding. Would certainly dewal with him and the Whitten staff again More

Josh is exceptional Gillian is very professional and personable to deal with via email and over the phone. Cindy on the other hand came off very abrupt and if she didn’t Gillian is very professional and personable to deal with via email and over the phone. Cindy on the other hand came off very abrupt and if she didn’t listen/understand a thing from email/conversation; such as that I do not have my cell phone during the day and then getting daily text messages about giving her a call right back and / or coming by the dealership for appointment (in very first email explained I lived 140 miles away. I was disappointed that the day I scheduled appointment the vehicle was still on lift and keys not immediately available for test drive as I was told all would be...since I called around 10 am, scheduled for 445pm and they knew drive was at least 2 1/2 hrs. Sales manager rude and arrogant throughout process, initially when Josh explained situation his excuse for not pulling keys was I’ve been too busy; then, at close of deal he obviously knew I’ve driven a long way so just quickly and condescendingly shot down any discussion of negotiations. I understand you’re policies but if you advertise guaranteed price match and then when I mentioned Lustine Jeep he just undermined their practices and mentioned a lot of fine print with their offers. I assure you if I had dealt with him any time earlier in the process I would have shopped somewhere else. In this case the only other dealer with a manual Rubicon Recon in the SE was Lustine and he knew it was late on Saturday (never would have made it before close) and I wanted to get back home. Honestly I’m typically great with names but wanted to forget his as soon as I learned it. All my years of supervisory roles and management assure me this man is quick to assume credit for other’s hard work and throw others under the bus to steer attention away from himself. Josh on the other hand is truly one of a kind. He treated myself, and a family friend both professionally and courteously. He was willing to do whatever was necessary to make us go away with a mostly positive experience. I truly appreciate his knowledge and expertise with the vehicle and his dedication and patience. Even though it was 8 pm by the time we finished with paperwork, he made us feel like there was no one he would rather be with (except maybe his daughter...but that’s admirable) and acted like there was no other place he would rather be. Good luck to him, expect he will keep customers coming back to you. More

Trucks and Cars! My husband and I purchased a 2017 Ram 1500 Rebel pickup and a 2018 Challenger R/T. Our salesman Jon made our experience at Whitten Bros fun and exciti My husband and I purchased a 2017 Ram 1500 Rebel pickup and a 2018 Challenger R/T. Our salesman Jon made our experience at Whitten Bros fun and exciting. The employees there are awesome! Go see for yourself how exciting it is to purchase a vehicle at Whitten Bros. More

Highly recommend Whitten If you are looking for a vehicle I highly recommend Whitten Bros.The entire staff was very helpful and knowledgeable about the vehicle I purchased.Th If you are looking for a vehicle I highly recommend Whitten Bros.The entire staff was very helpful and knowledgeable about the vehicle I purchased.They got the job done! More

Great experience at Whitten Brothers! My previous car died unexpectedly and I had to get a new car right away. I was stressed out, but Whitten Brothers, and especially Trevon, made it a ve My previous car died unexpectedly and I had to get a new car right away. I was stressed out, but Whitten Brothers, and especially Trevon, made it a very easy and fun experience. I really appreciate their help and would definitely recommend them to anyone else! More

Really easy, great price, felt no pressure , really good experience!!! No need to haggle. Never thought I'd say this, but we had a really good time. , really good experience!!! No need to haggle. Never thought I'd say this, but we had a really good time. More

As always dealing with whitten is a pleasure. We have been a Whitten customer for a long time and have always been treated extremely well. They are very knowledgeable and take the time to ensure w We have been a Whitten customer for a long time and have always been treated extremely well. They are very knowledgeable and take the time to ensure we know all the details whether sales or service. In particular Bruce Anderson and Bob Darling we felt bent over backwards to satisfy our needs. More

BBQ Bruce is the MAN! I purchased my second vehicle from BBQ Bruce and Whitten Brothers. The experience was as pleasant as a dealership can be. No hassle, Friendly and av I purchased my second vehicle from BBQ Bruce and Whitten Brothers. The experience was as pleasant as a dealership can be. No hassle, Friendly and available. I called and said I wanted a specific car and they had it ready when I got there. WINNING! More

I wish I had met these folks two months ago! This is the fourth dealership I dealt with in my search for a new Ram. I wish I had found them first! The entire team at Whitten Brothers was a plea This is the fourth dealership I dealt with in my search for a new Ram. I wish I had found them first! The entire team at Whitten Brothers was a pleasure to deal with from the first contact to driving off the lot in my new Ram. Gillian in the internet department was prompt and helpful with her assistance. Mark Lafoon and Sheri Brandt in sales were very helpful and made the sale easy and straight forward. They were both very honest and more than generous in our dealings. Big Bob in Financial Services was direct, honorable and explained the entire process to us with great detail and patience. He found a great financing rate for us and we really appreciate his help. My wife was also extremely impressed by this dealership and how they handled our purchase. The 10 Year / 200,000 mile power train warranty is a great addition to a great deal! Thank You! More

Review Great dealer. Ad for the rebates on the ram were valid and consistent. I went in for a ram and left with a ram. Was not shown other vehicles just what Great dealer. Ad for the rebates on the ram were valid and consistent. I went in for a ram and left with a ram. Was not shown other vehicles just what I wanted. Great group!!! More