Wilde East Towne Honda

Everything was done to our satisfaction. Darius was wonderful as always. We appreciate his courtesy to us. Darius was wonderful as always. We appreciate his courtesy to us. More

The Customer Service Team at Wilde Honda is always great to work with. They did everything asked and made sure the job got done in a timely manner. Makaila is always pleasant and willing to get the job done to work with. They did everything asked and made sure the job got done in a timely manner. Makaila is always pleasant and willing to get the job done right. More

Unfortunately, I had to wait 30 minutes for service check in. Darius was the only available agent and although there were at least 10 other customers waiting was delightful, did not rush me, gave me full att in. Darius was the only available agent and although there were at least 10 other customers waiting was delightful, did not rush me, gave me full attention and answered my questions. Also, I was charged for the oil change and tire rotation even though I had previously pre-paid for those two services. Darius’ computer system did not register that previous payment. So now, when I return to the dealership I will show my pre-paid coupon and request my refund. Also, it was a long wait for my car. My appointment was scheduled for 10:15 and I left at 1:15. Although Darius provided a great service, I will only recommend this service center when it is staffed with more than 1 working representative. More

They were very helpful and patient. Leticia and Kenn were amazing! I would recommend this dealership to anyone looking to buy a new car. Leticia and Kenn were amazing! I would recommend this dealership to anyone looking to buy a new car. More

Nice and simple service call for regular maintenance. The staff was helpful and the waiting room was very good. The staff was helpful and the waiting room was very good. More

My second car from there and the best one I ever had so far and a good deal on top of it far and a good deal on top of it More

The dealership was clean, great selection of cars, reasonable prices. Never felt like that classic movie "scummy car dealership", always very respectful and up front. Sam, our salesperson, was very he reasonable prices. Never felt like that classic movie "scummy car dealership", always very respectful and up front. Sam, our salesperson, was very helpful and personable to boot. More

DARIUS is the best service agent anyone can get. I cannot say enough about him always caring for my family and me. I come to Wilde East Towne Honda for two people for service, DARIUS, and Jeff, f I cannot say enough about him always caring for my family and me. I come to Wilde East Towne Honda for two people for service, DARIUS, and Jeff, for any car sale I need. Thank you, Darius and Jeff, for providing such an excellent customer service experience. More

Bought a certified Honda Odyssey, along with the extended warranty. I don't buy used cars, but needed a feature only found on this particular year Odyssey. While under warranty complained that the rear t warranty. I don't buy used cars, but needed a feature only found on this particular year Odyssey. While under warranty complained that the rear tail gate latch wouldn't work consistently in the cold. Both times told they couldn't duplicate the problem. One time, service tech said he "sprayed" it, so that would help. Spring comes, all good. Get a cold snap, boom, tail gate latch gets glitchy, won't work. I Googled thinking I could just spray it myself it I knew what to do, and first thing that comes up is a TSB. Known problem on this van, trove of complaints, TSB was published five years ago, latch fails when temps go below 34F, needs to be replaced. Clearly a Honda dealer servicing hundreds of vans has knowledge of this. So I take it back and what do you know, I'm right. Latch needs to be replaced per the TSB, but guess what? The vehicle is still in the warranty time period but there's a "or 100,000 miles" in the fine print, and I'm over the mileage by 4000. In hind sight I realize that they didn't "find the problem" because they took it into their heated shop. Wilde's service department took advantage of me, clearly knowing that the TSB was there, and that by taking it into a warm environment they'd be able to say they couldn't find an issue . Their only offer was they'd give me 10% off the $800 repair. A repair which should have been done when I complained about it while under warranty! This smacks of dishonesty. I brought it in while it was under warranty, the problem persisted, they're responsible. Its not even about the money. I was aware that there were other maintenance items due on this van which would add up to a couple thousand (like the timing belt/tires), expected them to recommend them, planned on having work done while the latch was being repaired. Now I'd rather chew glass than give them a single dime. Service departments are what keeps a customer coming back to buy vehicles, and I would never buy again from Wilde. I strongly recommend if you're reading this, and thinking of buying from them, you think twice. I purchase vehicles for my business so I have relationships with other dealers in the Madison area. I've never experienced anything remotely like this anywhere else. Wilde Honda is not trustworthy. I'd like to clarify that I don't hold Darius in service responsible for this. Its managements fault. More

Scott is the best person i could have asked for to help me - walked me through everything step by step and worked with me to meet my goals in what i was looking for. me - walked me through everything step by step and worked with me to meet my goals in what i was looking for. More