Wilde East Towne Honda

My over all experience was good, and I would definitely recommend this dealership to anyone. I feel like I was valued as a customer and treated well, but if I were to offer any criticism it would be this: recommend this dealership to anyone. I feel like I was valued as a customer and treated well, but if I were to offer any criticism it would be this: I arrived at the dealership at 1 pm with the vehicle I wanted already decided from the website and it took until just before 7 pm before we were done with all the paper work etc. When it came to signing all the paper work they pushed an extended warranty HARD. I refused it only to be asked again and again as they lowered the price. I was pleased with my experience and my sales guy Conner served us well. Everyone was friendly. More

I bought a used Honda Pilot and was coming from Indianapolis. Both Jon and Shawn were very helpful, honest, responsive, and up front when speaking to them over the phone about the car. I flew int Indianapolis. Both Jon and Shawn were very helpful, honest, responsive, and up front when speaking to them over the phone about the car. I flew into Madison to make the purchase and drive the car home. They sent a driver to pick me up at the airport, which was helpful. The car was just as described by them over the phone, and in great condition. The whole experience with the team from Wilde, from buying the car with Jon and Shawn, to dealing with Peter in the finance department, was exceptional. They made the whole experience great. A great dealership to do business with, and I would recommend them to anyone. More

Both Katie and Shawn were in contact with me by e-mail or phone on what was available for what I was looking for. Shawn worked with me, which helped me make my mind up. Sean answered my questions and cleaned phone on what was available for what I was looking for. Shawn worked with me, which helped me make my mind up. Sean answered my questions and cleaned up the vehicle we were going to purchase for a 2nd time. More

We had been to some previous Honda dealers the first day we arrived at Wilde. It was an extremely cold day and at the other dealers, we basically were ignored. When arriving at Wilde and cruising through we arrived at Wilde. It was an extremely cold day and at the other dealers, we basically were ignored. When arriving at Wilde and cruising through the around the used CRV's, Laura came out immediately to help us. We test drove a used Honda, but after noting the offer on new CRV's we headed in theta direction. Laura brought a new CRV into the garage, (so it was a bit warmer to look at :) ) She went over the car with me. Eric and Laura came up with an initial offer for us, but we were not ready to buy that day. They both spent time with us, but we felt no pressure from either associate. Eric did bring some humor into the visit the first day by announcing my name over the loud speaker and saying they had a new CRV with my name on it! :) It helped to put me at ease. After my husband and I talked it over, I emailed Laura back and forth a few times regarding a possible better price. Eric and Laura came up with a price that I thought was very fair for both trade in and new vehicle. We arrange a date to come in and pick up. Upon arriving to pick up the new CRV, we discovered that my husband and I had misunderstood the financing %. Laura brought Phil over and He was able to explain and satisfy our financing concerns. (Eric was not in on this day) We proceeded to purchase the new CRV. Laura was great with going over every detail of the new CRV. Made sure that I understood everything. Karen was the finance person that I met with. The process was fairly quick one. I did feel a little pressure with the extended warranty. My husband and I had purchased in the past, but had decided not to with this vehicle. Overall my experience with Wilde Honda was a good one. My main concerns as with most people is feeling pressured and of course getting a good deal. I did not feel pressed except for a bit with the extended warranty and I felt I did receive a good and fair deal. Laura was very pleasant and upbeat . Between the first visit and the day I actually came into buy, she kept in contact through email and phone. She answered any question I had promptly. She is a great addition to the Wilde dealership. I have only had the CRV for a short time, but I love it. I have already recommended Wilde Honda to my coworkers. Thanks for the great experience. More

Excellent level of service all around. Eric and Todd made the process seamless, price came in where we needed it and the pickup on the new vehicle went so quickly-paperwork ready to be signed and the car loo the process seamless, price came in where we needed it and the pickup on the new vehicle went so quickly-paperwork ready to be signed and the car looking perfect. More

I brought my 2011 Honda Accord in to Wilde East Towne Honda for the first time. Not only was I able to come in at a convenient time for me so I didn't have to take time off of work, but the staff (all o Honda for the first time. Not only was I able to come in at a convenient time for me so I didn't have to take time off of work, but the staff (all of them, and in particular, Cheryl and Ross) were AWESOME! It was the best customer service I've ever received at a car service center. I will definitely come back to Wilde East Towne for all my vehicle needs. A special thank you goes out to Cheryl and Ross. I have been, and will continue to recommend Wilde East Towne Honda to everyone I know. Much Gratitude and Merry Christmas! - M. Swenson More

Just stopped in for new wiper blade inserts. Nick (service advisor) took the time to install them himself. Great customer service and attitude. I will bring car back for future service. (service advisor) took the time to install them himself. Great customer service and attitude. I will bring car back for future service. More

I just drove my new Honda CR-V home tonight and love it! I wanted to compliment the professional and friendly service that we received from everyone. They worked impressively as a team and made us feel righ I wanted to compliment the professional and friendly service that we received from everyone. They worked impressively as a team and made us feel right at home. I appreciate very much both the value I received in my car as well as the informative, low pressure, personable service. This has been the best buying experience that either my husband or I have encountered in purchasing a vehicle. We will certainly recommended you to anyone we know looking to purchase a vehicle. More