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3,184 Reviews of Williamson Cadillac - Service Center
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January 31, 2025
Carmen Alicea really cares about customers and her goal is to provide quality service. She has been our advisor for years. I would definitely recommend her to anyone who needs assistance at this dealershi is to provide quality service. She has been our advisor for years. I would definitely recommend her to anyone who needs assistance at this dealership. Excellent service ! More
by anmariafe
Verified Customer
January 31, 2025
Excelente atención durante mi estancia en el dealer, muy satisfecha, volveria a utilizar sus servicios, gracias. satisfecha, volveria a utilizar sus servicios, gracias. More
by crisnier26
Employees Worked With
January 31, 2025
Excellent, services, Customer service update with the service.the loaner was clean. I received text message all the time with the updates service.the loaner was clean. I received text message all the time with the updates More
by madelyndelpozo
Employees Worked With
January 31, 2025
John is a great asset to Williamson Cadillac. Always on point and extremely helpful. Great guy Always on point and extremely helpful. Great guy More
by WAYNECO
Employees Worked With
January 31, 2025
Terrible customer service from Mike Valladares. He is not an advisor who cares about building relationships with his clients. I have been a customer of Williamson for years, and I have never receiv He is not an advisor who cares about building relationships with his clients. I have been a customer of Williamson for years, and I have never received such poor service. I took my car in for an oil change and also had an issue with the trunk door, which was resolved as it was just a programming issue. Additionally, the armrest in the rear seat behind the driver was loose, so we requested it to be checked. The issue is that this advisor didn’t bother to inform us before picking up the vehicle that the part was on backorder—which we completely understand. The problem is letting the customer leave without notifying them. Our previous advisor always informed us of these things before we picked up the car. After realizing that the part had neither been checked nor repaired, I called him, left two messages, and he never returned my call. I only managed to reach him by chance when he finally answered the phone. When I asked him what had happened, he replied that my husband had not gone to his office before picking up the vehicle. We have never had to see anyone before retrieving our car from service. His attitude was rude, and I reported him to the service manager because I believe this person does not represent the company well. I would like to change my advisor for next service. The manager mentioned during our call he will be in charge of my vehicle next time. More
by reiuribe
Employees Worked With
January 31, 2025
Took my truck in 3 times for the same problem. Charged on the 3rd time and never fixed Charged on the 3rd time and never fixed More
by Beepbeepfishing
Employees Worked With
January 31, 2025
Carmen was amazing as always! Things got done fast and well. She provides constant updates and answers all my questions. Things got done fast and well. She provides constant updates and answers all my questions. More
by R.GONZAL27
Employees Worked With
January 31, 2025
Excellent and prompt service. Great communication. Everything completed on time cleanly and to order. Outstanding. Great communication. Everything completed on time cleanly and to order. Outstanding. More
by SUZANNELEGON
Employees Worked With
January 31, 2025
Great service and always get me appointments immediately. They are always going out of their way to make sure everything is fixed and service is done They are always going out of their way to make sure everything is fixed and service is done More
by RICHARD95
January 30, 2025
I've been going to service my GMC since 2019 Carlos has always taken care of me my car was always service right since he left I have had bad experience in the last month I've been having situations with m always taken care of me my car was always service right since he left I have had bad experience in the last month I've been having situations with my truck my 2019 terrain I bought it in for service to get checked the battery kept dying I finally got a chance to bring it to the dealership I don't even think they looked at it they say it was the starter I just feel like you have dishonest employees that work for you including the mechanic.. More
by mrs.fortune5.ab@gmail.com
Employees Worked With
