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465 Reviews of Wilsonville Toyota - Service Center
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July 13, 2018
Took my vehicle in for service I brought my car in for an oil change even though it wasn't exactly at the mileage it needed to be. I found out that my service contract expired 5 mon I brought my car in for an oil change even though it wasn't exactly at the mileage it needed to be. I found out that my service contract expired 5 months ago but because I wasn't aware of that, the service guy allowed one last service at no charge (would've been $89!!!). I really appreciated his kind gesture. Plus, it only took 45 minutes instead of the estimated 1 1/2 hrs he told me it would take. More
by Cbmw
Employees Worked With
Erubey Pureco
July 07, 2018
Robbery!!! $101 for a STANDARD new key??? And had to wait 3 HOURS for a key. The service adviser admitted that it takes 3 minutes to cut a key but still charge $101 for a STANDARD new key??? And had to wait 3 HOURS for a key. The service adviser admitted that it takes 3 minutes to cut a key but still charged me 1/2 hour labor for $66!!! Crooks!!! More
by cbccdl
Employees Worked With
Other Employees :
Boyce Maclaurie, Scott McKowen, Michael Lissman, Jake Hachmeister
July 06, 2018
Prompt, thorough, friendly, knowledgeable I was given an appointment immediately! Upon entry to the Bay area, I was greeted with a friendly smile and "directions.". Troy had called me shortly I was given an appointment immediately! Upon entry to the Bay area, I was greeted with a friendly smile and "directions.". Troy had called me shortly after I had made the appointment and asked if I would be interested in looking at a new Pruis. On the day of the appointment, he introduced himself and I test drove a brand new Pruis! There was no pressure----but I will definitely give him a call if I decide I'd like a new one! Gleasy was extremely good at explaining the worksheet and offering some comments about the order of importance! Very capable young man. As he walked me to my vehicle I remembered that I wanted my new phone paired with my car. No problem! Thanks again!!! More
by Happy Camper!
July 05, 2018
Slow but Thorough Service supervisor knowledgeable & detail minded. Very few in waiting. Area; Simple maintenance was substantial wait. Brake pedal to be installed F Service supervisor knowledgeable & detail minded. Very few in waiting. Area; Simple maintenance was substantial wait. Brake pedal to be installed Friday July 6th... will see how that goes. More
by Brinkley
Employees Worked With
June 26, 2018
Great service department and advisor. Very friendly and prompt service. Kelly kept me informed and provided me with all information i needed. She was willing to take extra steps to resolve Very friendly and prompt service. Kelly kept me informed and provided me with all information i needed. She was willing to take extra steps to resolve my service concerns. Easy to work with and she and Saif treated me with respect. I will definitely come to Wilsonville Toyota again, even if i have to drive an extra 30 minutes. More
by ND76
Employees Worked With
Saiff, Kelly Hunt
June 04, 2018
Quick and efficient I went in for maintenance. They quoted it about an hour to hour and a half. They were done in less than an hour. Well done. I went in for maintenance. They quoted it about an hour to hour and a half. They were done in less than an hour. Well done. More
by Tacoma88
Employees Worked With
Other Employees :
Glesty Waters, Kelly Hunt, Melissa Martinez, Brianna Clayton, Damaris Teran-Martinez
May 22, 2018
Outstanding Customer Service My recent purchase is my 2nd vehicle purchase with Wilsonville Toyota! My purpose for being at the dealership was for service on my car and I ended pu My recent purchase is my 2nd vehicle purchase with Wilsonville Toyota! My purpose for being at the dealership was for service on my car and I ended purchasing a new vehicle! I hate the whole car buying process but Wilsonvile Toyota keeps me coming back...specifically Steven! He is thorough and was very patient with me during this whole process! The ease of only dealing with one person keeps me coming back! Im a happy customer! More
by MRB
May 13, 2018
Service Kelly was a tremendous representative of Wilsonville Toyota! She is one of the many reasons why I continue to have service completed there. This is an Kelly was a tremendous representative of Wilsonville Toyota! She is one of the many reasons why I continue to have service completed there. This is and will continue to be the dealership I work with. More
by Bake
Employees Worked With
Kelly Hunt
May 07, 2018
Poor Communication My service call started with no one greeting me at my car after waiting for 10 minutes. No eye contact, no acknowledgment that I was there. My next e My service call started with no one greeting me at my car after waiting for 10 minutes. No eye contact, no acknowledgment that I was there. My next experience was the service rep telling me that the cost was $20 more than the person on the phone told me. My next experience was waiting in the lobby for 45 extra minutes extra because no one came to tell me that my car was done I drive all the way from North Portland to Wilsonville to have my car serviced at Wilsonville Toyota. This particular time was a total fail. More
by Epcwks
Employees Worked With
Nick kinda but he never spoke to me or even checked me in. He was just the assigned advisor
May 05, 2018
Road hazard to new car We weren’t shopping for a new car, but it made sense after we got the estimate to fix our old one. We love our new RAV 4 Hybrid. We weren’t shopping for a new car, but it made sense after we got the estimate to fix our old one. We love our new RAV 4 Hybrid. More
by Carrie
