Windward Ford of Hawaii

Horrendous experience, I purchased a 2023 Ford Maverick from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that shoul from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that should have been identified during any legitimate inspection. After the dealership kept the vehicle for repairs and represented that the issue had been resolved, the truck became inoperable after only six days of use and had to be towed. A second Ford dealership has since identified additional concerns, including evidence of poor workmanship and missing components. I am now facing further diagnostic costs on a vehicle that was sold as inspected and roadworthy. Throughout this process, Windward Ford has failed to provide clear answers regarding the condition of the vehicle at the time of sale and has focused more on attacking me personally than addressing the serious issues with the truck.. I’ve been out thousands of dollars and no working vehicle and raking with emails calls as they have never taken accountability. They are dishonest and never never purchase a vehicle here. I’m horrified by how I was treated and records show they never properly inspected the vehicle were dishonest and did very poor work (parts of the car are actually missing) and they lied to me the whole way thru More

We purchased a vehicle from this dealership in March and, unfortunately, the post-sale experience has been extremely frustrating. While the sales process felt professional at the time, the service afterward unfortunately, the post-sale experience has been extremely frustrating. While the sales process felt professional at the time, the service afterward has been disorganized and inconsistent. We were instructed to return shortly after purchase for a safety inspection sticker, only to be told the dealership was out of stickers. What followed was multiple return visits—now totaling six trips to the dealership over approximately 10 weeks—to try and resolve basic post-sale requirements. In one instance, we arrived for a scheduled appointment at 8:45 AM and ended up waiting about four hours, only to leave without all issues resolved. We were later told to return again for the key fob issue, extending delays even further. The safety inspection sticker was eventually completed only after repeated follow-ups and significant inconvenience. However, other issues remain unresolved or unclear, including a non-functioning key fob, missing or unfulfilled promised floor mats, and confusion regarding the location of our vehicle registration at one point. Overall, the lack of coordination, repeated delays, and inconsistent communication have caused a great deal of frustration and wasted time. We expected better post-sale support and accountability. I hope the dealership improves its follow-through and customer service processes so future customers do not experience the same issues. 10 weeks later still no 2nd fob. Image More

Quick recognition that we had arrived. Wil greeted us right away and began logging us in…. Friendly conversations interspersed with the type and degree of service we wanted to expend. S Wil greeted us right away and began logging us in…. Friendly conversations interspersed with the type and degree of service we wanted to expend. Soon we were on our way for some breakfast confident the friendly staff would have us back on the road for our safe drive home. In about 2 1/2 hours our vehicle was done and we were done. More

Melvin made our car buying experience comfortable and enjoyable. He was patient, kind and very knowledgeable about the car we chose and the purchase process. Mark also provided valuable information regar enjoyable. He was patient, kind and very knowledgeable about the car we chose and the purchase process. Mark also provided valuable information regarding the financial situation. We chose Windward Ford over the other one because of the easier sales approach and friendly customer service. Mahalo Melvin and Mark! More

Will was awesome. Super easy process and informed on all parts of repair. Thank you very much. Super easy process and informed on all parts of repair. Thank you very much. More

Joshua Nielson Willis was the person we worked with and he was excellent! BUT with Winward Ford, the vehicle was not cleaned (inside), and the fenders were not replaced to be street legal and the license p he was excellent! BUT with Winward Ford, the vehicle was not cleaned (inside), and the fenders were not replaced to be street legal and the license plate was not placed legally so we could not get a safety check. We did not personally work with Cody. More

I originally brought my vehicle in for suspension recall work. I received my vehicle back and the alignment was done incorrectly. When I took it back they looked at it and claimed the vehicle suffers from b work. I received my vehicle back and the alignment was done incorrectly. When I took it back they looked at it and claimed the vehicle suffers from body roll. When I showed them the internet search they are now going to look at it again. I just want it back in the same condition that it left. This is the second time here I left with out them fixing the issue More

Trevor was the sales rep. I paid cash for 2025 Escape. I financed a 2023 ford bronco. After 55 days I'm still trying to get my registration, title safety inspection papers. I paid cash for 2025 Escape. I financed a 2023 ford bronco. After 55 days I'm still trying to get my registration, title safety inspection papers. 3 weeks ago Trevor blamed DMV. They cashed my check very quickly. I practically had to beg them for the final amount due so I could take delivery before heading to the mainland. The finance department blamed the floods. They were too busy. I keep calling their title department and registration department, no one calls me back. Today I was told the manager was off island, so I emailed Ken Carril sales manager. Tomorrow, I start calling his cell maybe he took with him on vacation. Brent Olson More

Customer service reps are always friendly and they do a great job of updating. Scheduling was easy and accommodating to my schedule. Parking is horrendous great job of updating. Scheduling was easy and accommodating to my schedule. Parking is horrendous More

Guy Mello at Windward Ford of Hawaii is a true professional who evaluated my needs and recommended the best vehicle possible for my unique situation—a brand new 2026 Ford Bronco. He then structure professional who evaluated my needs and recommended the best vehicle possible for my unique situation—a brand new 2026 Ford Bronco. He then structured a deal that enabled me to meet my budgetary goals and objectives as well. I cannot thank Guy enough for his outstanding service and personal approach to put me in a vehicle that was right for me and not just right for the dealership. Guy put me first, and for that, I am truly grateful. 5 stars! More