Windward Ford of Hawaii

Absolutely the worst experience I have ever with any dealership in my life. It is a fleet vehicle and was told only person who handles fleet is Justin Uchida. His lack of follow up and communicati dealership in my life. It is a fleet vehicle and was told only person who handles fleet is Justin Uchida. His lack of follow up and communication skills is apalling. When I made the appt I requested they order a new key fob so all the work could be done on the same appointment which was 3.5 weeks out (they confirmed that was enough lead time to get the fob in stock). I show up for the appt and there's no fob (another service person mentions its likely that my fob was sold to someone else even though my fleet company paid for it in advance). So for appointment #1 - was told they need to keep my car overnight. In reality they kept my car for 3 days.... for a simple oil change and Ford recall. Service dept phone goes unanswered and you cannot leave a voicemail. Without service answering their phone to find out on when I could pick up my car, I resorted to calling sales dept who answers in 1 ring. Then I had to really beg the sales person into walk 2 min to service dept to find out what's going on with my car. Sales person refused and then I started begging! Explaining that the dealership has had my car for 3 days, it's Friday and I need my car, especially because a hurricane was coming and I didn't feel safe without transportation. He puts me on hold, then comes back and says it will be ready soon but service told they only had my car for 1 day! Why the lies??? I finally get my car late Friday afternoon (3 days after dropping it off). Unfortunately I had to go back second time to have new key fob programmed - had it not already been paid for - I would have gone to a different Ford dealership. At appt # 2, told Justin, I will voluntarily leave my car overnight to give you more than enough time to program fob and cut key. He said it would be ready by 1pm next day. I called dealership to confirm it be ready as I needed to uber there - again the service dept would not answer phone so I called main number and asked receptionist to talk to Justin, after long hold, was told she spoke with him and he said, key was cut and he's in middle of programming fob so it would be ready by the time I get there. Take $65 uber ride and arriving 45 min later to find out the fob was still not programmed and Justin was not event at the dealership. Told he will be back soon.....I am kept waiting nearly 3 hours and it's almost closing time for service dept (another service person said he had to pick up a car from impound lot and since he's the only Fleet person - they cannot help me). He finally shows up back at dealership just before closing. He looks surprised to see me and I have to remind him to program my fob. He says give me a few more minutes, then they close the service window so I knock on the door and told him he cannot go home until he finishes. He finally gets one of the mechanics to program it = which takes only a couple of minutes. The mechanic says, he was about to go home and I was luckly he could do it before he left. Justin stood there watching him program Fob and never once apologized or even acknowledged that he wasted 3 hours of my time. Again - why lie saying he was programming it 3 hrs earlier and it turns out, he didnt know how to program it himself. Again the worst customer service experience of my life! More

Lousey phone and online appointment system, never returns messages. Terrible Customer Service communication. Does not provide updates on service progress. messages. Terrible Customer Service communication. Does not provide updates on service progress. More

Great experience with Windward Ford! Everyone was helpful, respectful, and professional without being pushy. They answered all of my questions clearly and provided everything I needed wi Everyone was helpful, respectful, and professional without being pushy. They answered all of my questions clearly and provided everything I needed with complete transparency. I felt heard throughout the entire process, and they respected what I was looking for instead of trying to steer me toward something I didn’t want. I ultimately got exactly what I wanted, and the whole experience was smooth and stress-free. I highly recommend Windward Ford to anyone looking for a straightforward and honest car-buying experience! More

Customer service was friendly. Drop off was fast and easy. Communication was clear. Car was ready before I thought it would be. Pick up was smooth and quick. Overall very satisfied Drop off was fast and easy. Communication was clear. Car was ready before I thought it would be. Pick up was smooth and quick. Overall very satisfied with the service center! More

Terrible communication. Upfront promises and quotes did not come through. I called multiple times to find out pick up times and/or updates. I got called back an hour before Upfront promises and quotes did not come through. I called multiple times to find out pick up times and/or updates. I got called back an hour before they close with an update that they did some work. They had the van for 2 days now going on three. Got a call the next morning of the cost that would have totaled over $6,000. I did not give approval. Changed the brake light and did a tune up that cost over $3,000 but was quoted $2,100 but rebates and a discount of the part from 1,300 to 900 that would bring the price down from the $2,100 cost. No rebate nor discount was applied & cost jumped up over $1,000 plus more for no extra work done to justify the additional cost. I would be okay if upfront cost and expectations were explained and agreed upon. Great Mechanics. Poor Communication and terrible customer service. I will never go back nor recommend this place to anyone. More

NOTE: Did not rate Mark Sherlock because I had no interaction with him. Great experience overall working with Melvin Mulligan and Alberto Hernandez. Standing by for repair of rear bumper as agreed interaction with him. Great experience overall working with Melvin Mulligan and Alberto Hernandez. Standing by for repair of rear bumper as agreed to. More

Worst Ford dealership on Oahu. Service department doesn’t communicate, had our truck for 6 months and we finally picked it up to take somewhere else. Terrible go somewhere else! Service department doesn’t communicate, had our truck for 6 months and we finally picked it up to take somewhere else. Terrible go somewhere else! More

Thank you so much for all the great work every time I bring my car in always keep it professional and proficient. 10/10 would recommend. bring my car in always keep it professional and proficient. 10/10 would recommend. More

I have had nothing but problems since I bought this car at the dealership. I was promised a door panel because the one in my used vehicle is damaged pretty bad and I still have not received it. I was also at the dealership. I was promised a door panel because the one in my used vehicle is damaged pretty bad and I still have not received it. I was also sold the car with no working back seatbelts and I have taken it in at least five times to get the seatbelts fixed and there’s still one that is not working, but they give me the runaround and won’t return my calls even when they told me that they would fix it. I have now had the car for one year and I am still trying to get them to fix a seatbelt so that I have a working backseat. No one follows up or keeps their word. It was a definite bait and switch when I bought this car. I would never recommend anyone to go to this dealership. More

Very professional, quick and delivered my car home, which is I never heard about. But was amazing. is I never heard about. But was amazing. More