Windward Ford of Hawaii

Always very friendly service. Make customers feel like family. There was an issue with a recall software update, which made my service take longer than expected, but Will contin Make customers feel like family. There was an issue with a recall software update, which made my service take longer than expected, but Will continued to check in with me and explain what was happening. More

Friendly, quick service with a smile. Easy drop-off and fast turnaround time on my oil change and tire rotation service. Very polite and helpful employees! Easy drop-off and fast turnaround time on my oil change and tire rotation service. Very polite and helpful employees! More

Was willing to work with 3rd party warranty but then would only cover 50% of parts cost and 33% of the labor cost. Quoted me 1.5 hours labor for replacing a part that literally took me 15 minutes to do would only cover 50% of parts cost and 33% of the labor cost. Quoted me 1.5 hours labor for replacing a part that literally took me 15 minutes to do after I got the diagnosis. I WON'T be going back! More

All in all a good buying experience. I know the Maverick is in high demand so understand that there is not much room for negotiation. Melvin was very good in keeping in touch and findi I know the Maverick is in high demand so understand that there is not much room for negotiation. Melvin was very good in keeping in touch and finding a way to get us interested and at a price that was reasonable. Entire staff was very friendly and easy to work with. I would recommend Windward Ford and will use them for future Ford purchases. More

I've been a loyal spokesman and customer for decades and have bought/leased at least 10 vehicles, how's that review??? have bought/leased at least 10 vehicles, how's that review??? More

Pretty frustrating experience: I had an appointment with the service department at 8am, to do mandatory recalls for my ford Lightning and the 20k regular service. I took the day off, dropped off my truck ea the service department at 8am, to do mandatory recalls for my ford Lightning and the 20k regular service. I took the day off, dropped off my truck early, 7:45am, and was told it should be ready at 4:45pm. Twice throughout the day I called to check on the progress, but there was no answer. I messaged the service department, no reply. I went to the service department at 4:45 and their window was shut. Fortunately, I found a technician and he found one of the service department workers. I was told the routine maintenance was complete, but none of the recalls were done. I could pick up my truck or leave it overnight. I could not take another day off, so I had to pick the truck up. No communication on the service department’s end. They had my truck for 9 hours and were only able to rotate the tires? Now, I’ve got to take another full day off work to get the recalls complete. I feel like the dealer prioritized my $250 service and not the free mandatory recalls. I do not think I will use this service department again. It’s a shame, because I live in Kailua. More

I had a great experience with Windward Ford's service department. The service advisor was professional and friendly. The work done took less time than expected and was fixed properly. department. The service advisor was professional and friendly. The work done took less time than expected and was fixed properly. More

Great Experience. Drop off right by the office, greeted right away by the friendliest professional employees. My car was ready early! My first time at Windwood Ford Ha Drop off right by the office, greeted right away by the friendliest professional employees. My car was ready early! My first time at Windwood Ford Hawaii but I will never take my car anywhere else, definitely worth the drive from AinaHaina, More

Great service and I feel confident my truck is always safe to drive on the roads safe to drive on the roads More

Thank you Alaina! ! Very fast and efficient service. Great Team! Their staff is not only friendly but also highly skilled. Definitely will return for future services. I ! Very fast and efficient service. Great Team! Their staff is not only friendly but also highly skilled. Definitely will return for future services. I highly recommend them to anyone looking for quality products and excellent service. Thank you Windward Ford Service Department! More