Woodfield Lexus

Promising start turned into 3500 dollar nightmare repair I live in CT and was looking for the right car and was willing to drive/fly far to get it. I found the 330ci at WOODFIELD LEXUS and knowing it was a l I live in CT and was looking for the right car and was willing to drive/fly far to get it. I found the 330ci at WOODFIELD LEXUS and knowing it was a long trip to make, I had lots of specific questions for them regarding the condition of the car. Everything from the condition of the breaks, tires, to inner parts like the serpentine belt, valve cover gasket and idler pulley, etc. For every question, I was met with the same answer: "Yasin, it's a very nice car and if there was anything wrong, our mechanics would have found it during their very thorough inspection". Purchasing from a very reputable dealership was an important factor - so naturally I take their word. Upon getting back to CT - approximately 1000 miles later, but over the course of 3 days, the electrics fail, whilst the engine overheats. Upon getting the car serviced, it turns out it was due to a very worn idler pulley tearing up as well as a very worn serpentine belt needing replacement. I reached out to Woodfield (Randy), to then be informed that I was over the 500 mile warranty mark - so no help could be extended. I was told that that was typical for these BMW's - "nice car, but many problems". Except, I was informed that I was getting an awesome car in great shape. I had to pay the 350 dollar repair. A few days later the car started dripping an immense amount of oil prompting me to find a certified BMW mechanic to give the entire car a thorough inspection as I no longer trusted that the information on the car's condition I'd received was accurate. The mechanics discovered that whilst mostly mechanically and aesthetically sound, the car had been poorly maintained. Not only did the car need significant work to rectify the oil situation due to significant wear and tear on the valve cover gasket, oil pan, and oil filter etc, but they also found the following were in dire need of replacement: engine mounts, transmission mounts, front control arm brushings, both rear strut with mounts and hardware. Oil issues was a big flag I waved when Lexus Woodfield informed me that there had been oil seepage, but that it had been taken care of - again, I quote “if there was anything wrong, our mechanics would have found it”. To save the engine and ensure the car would be in driving condition, the repair totaled an additional 3500 dollars. When I confronted the salesman, he told me straight up that he was just the sales guy and couldn’t help me - informing me that I had to reach out to head of used cars. I was also told that they had sold me the car in good faith, so therefore couldn’t take responsibility for the flaws I was seeing - also indicating that I had driven 1000 miles. Whether 200 or a 1000 miles, it was clear that with the condition the car was in, it was an accident waiting to happen. I tried calling several times - but every time I got through to his voice answering machine. Despite leaving messages, my calls weren’t returned. I couldn’t get a hold of him. An unfortunate situation for me, feeling that I had been sold a car that should clearly have had significant repairs prior to the sale, which were instead passed on to me. I'm sure Woodfield didn't sell me the car knowing it had flaws, but there simply wasn't a thorough enough check and they refused to help now that the situation turned to be worse than expected. The biggest surprise to me is that this service came from a 5-star dealership. This review is to chronologically document the process of what happened. Yes, in my opinion, this is not the service I expected, and am still hopeful that they will see this as encouragement to do right by me. If they choose to stand by their decision, then it's up to the reader of this review to decide whether this action is fair or not. More

Great experience working with Dan Rosen I know Dan for three years now since bought my first Lexus. Best Dealer ever. He always takes care of my issues the best he can, in a timely fashion! I know Dan for three years now since bought my first Lexus. Best Dealer ever. He always takes care of my issues the best he can, in a timely fashion! Thank you Dan for going above and beyond for me all the time! More

5 Star Service Person Been a customer of service for 15+ years.. have had many of the service reps.. most pretty good and service oriented.. I have to call out Tonya as fa Been a customer of service for 15+ years.. have had many of the service reps.. most pretty good and service oriented.. I have to call out Tonya as far as setting the standard.. Has a really good natural instinct on how to treat customers in service. Stay the course with her level of service! More

My new 2019 Dan n Derek the day that my new 2019 came I showed me the best features of my new car, made me so happy that I decided to get the car that I would be Dan n Derek the day that my new 2019 came I showed me the best features of my new car, made me so happy that I decided to get the car that I would be extremely happy with. Upgrading to the 2019 gave me all the features that Dan promised I would get. Thank you More

Great Experience I had a great experience working with Dan Rosen to purchase my RX. He simply listened to what I was looking for, searched what was available, and gave I had a great experience working with Dan Rosen to purchase my RX. He simply listened to what I was looking for, searched what was available, and gave me options to test the vehicles. I would definitely recommend Dan Rosen at Woodfield Lexus to inquire about purchases as he is very good with follow ups with his customers. Staff at Woodfield Lexus are very friendly whether you need to get your car serviced or have financial questions. More

Lease As always it was a pleasure to work with Dan Rosen on our new GX460 lease, very knowledgeable about the brand, This is our third time working with him As always it was a pleasure to work with Dan Rosen on our new GX460 lease, very knowledgeable about the brand, This is our third time working with him since this is our third deal with this dealership and as always he made sure everything was smooth sailing and also answered 1001 questions i had. we also had a great experience with Jasmine and Derek. We will definitely consider Woodfield Lexus on our next car lease. More

great experience it was a pleasure to work with Dan Rosen on our used rx350 purchase, very knowledgeable about the brand, no pressure sales used and made sure everythi it was a pleasure to work with Dan Rosen on our used rx350 purchase, very knowledgeable about the brand, no pressure sales used and made sure everything was completed that the service department had to do. we also had a great experience with Jasmine and Derek. We will definitely consider Woodfield Lexus on our next car purchase. More

Excellent service Tony was very Helpful when I brought my car in for service,He explain what work was going to be performed and advise as to additional work should be d Tony was very Helpful when I brought my car in for service,He explain what work was going to be performed and advise as to additional work should be done.He provided excellent service. More

Clean place and nice people Went there Staurday for service for my Lexus RS350 and the place is well managed and clean. For some reason there seems lot of teenages there that day Went there Staurday for service for my Lexus RS350 and the place is well managed and clean. For some reason there seems lot of teenages there that day and I don't know why. Overall, it's a good place and as long as they get job done I'll keep going there for my car. More

Top notched salesmen and had an excellent experience!!! We were greeted by Mark Demma and he was very knowledgeable and knew exactly what we’re looking for. Isaac Homa assisted in the transaction and we ha We were greeted by Mark Demma and he was very knowledgeable and knew exactly what we’re looking for. Isaac Homa assisted in the transaction and we had an excellent experience. I would highly recommend to my family and friends. I will definitely return in the future for service and sales. More