Woodfield Lexus

Gas Cap Issue Last week of December 2016 I came in for diagnosis as the check engine lights and trac lights were on. First we ran the free diagnosis from Autozone w Last week of December 2016 I came in for diagnosis as the check engine lights and trac lights were on. First we ran the free diagnosis from Autozone which came out as problem with gas cap which we did replace but lights were still on . So we thought of going to these guys (Woodfield Lexus) and they said that they don't believe in outside diagnosis and will run their own for close to $150. Turned out the same code so we ended up getting another gas cap from lexus and they some how "switched the lights off" at their end. After one month the dashboard lights are back on again and we ran the free diagnosis and got the same code for gas cap issue. When i called Woodfield Lexus again, the service guy said "It does not matter, you have pay for diagnosis again even if it is the same issue!!!" So basically every month i have to buy a new gas cap from them and they will simple RESET the lights and give the vehicle back to us. Bunch of dishonest people who can take money out of customers pocket in every possible way. Received a reply back from Woodfield Lexus, went back there and the matter was taken care without any additional charges. Kudos to Ed and Matt for their amazing customer service. More

Follow up on a return payment 3 weeks and still waiting for my money from a protection plan for my tire. Worked with this dealership for 12 years and never had an experience like t 3 weeks and still waiting for my money from a protection plan for my tire. Worked with this dealership for 12 years and never had an experience like this. More

Excellent customer service! Consistently outstanding customer service! This was 10k maintenance service appointment. Service called me in advance to schedule appointment, explain Consistently outstanding customer service! This was 10k maintenance service appointment. Service called me in advance to schedule appointment, explaining what would be done, offered loaner car for convenience and advised all was complimentary. I've traded Lexus SUVs for new SUVs at this dealership for over 12 years. Service just keeps getting better! More

Annual car check up Matt was my service rep. He was very accomadating and showed great interest in my cars problems. Would definitely go back and have him as my service r Matt was my service rep. He was very accomadating and showed great interest in my cars problems. Would definitely go back and have him as my service rep. More

Easy Peasy David made the whole experience easy. I came in for an oil change and was recommended a 30000 mile service which I agreed to. He called me back with David made the whole experience easy. I came in for an oil change and was recommended a 30000 mile service which I agreed to. He called me back with an update on my car and told me how long the service would take. He also followed up to let me know when my vehicle was ready. Also offered a loaner car if I needed which I did not but very nice to know if needed in the future. More

Unprofessional service all around! DO NOT GO TO THIS DEALERSHIP FOR A LEXUS OR ANY VEHICLE. Walking in, the building is very clean and they have beverages out for you but the sales is a DO NOT GO TO THIS DEALERSHIP FOR A LEXUS OR ANY VEHICLE. Walking in, the building is very clean and they have beverages out for you but the sales is a bunch of stereotypical scum bags. Even at finance I was being rushed and laughed at while I was looking over the paper work. So disrespectful. Once you sign the paper work they want nothing to do with you! I HIGHLY advise to go ELSEWHERE. More

Lexus LS350 Service Mandeep did an excellent job keeping me up to date on the status of my repairs. I brought my car in because the malfunction light came on and off inte Mandeep did an excellent job keeping me up to date on the status of my repairs. I brought my car in because the malfunction light came on and off intermittently. The problem ended up being in the electrical which is difficult to diagnose. Since I have had the car back there have been no problems. Mandeep also provided a loaner car so I was not inconvenienced. Mandeep is one of the best service representatives I have come in contact with at any dealership. I would highly recommend Woodfield Lexus. More

Very professional team! My service coordinator, Matt, was very professional and delivered the car back to me in a timely matter. Waiting area is very clean and comfortable! My service coordinator, Matt, was very professional and delivered the car back to me in a timely matter. Waiting area is very clean and comfortable! More

Result of visit Friendly, courteous and knowledgeable. A great dealership for purchase or service. It was a pleasure to have Tonya as a service representative. We Friendly, courteous and knowledgeable. A great dealership for purchase or service. It was a pleasure to have Tonya as a service representative. We had been seeing Keith who has left the area and Tonya was a perfect replacement. Thank you Tonya for your service to us. More