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Younger Nissan of Frederick

Frederick, MD

4.9
2,923 Reviews
*********How does Younger Nissan of Frederick have so many reviews?********** It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service. Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better. We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service. Thanks to everyone that has provided feedback thus far!
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7418 Grove Road

Frederick, MD

21704

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Showing 2,923 reviews

December 05, 2016

Time spent waiting to get the oil changed It took me three hours and 20 minutes waiting for an express Oill change I would have to say this is very poor customer service More

by irvb21771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The employee is not the problem
Dec 12, 2016 -

Younger Nissan of Frederick responded

Thanks for taking the time to tell us about your experience, we really let you down. The oil change should take no longer then 45 minutes. Because you took the time to tell us about your experience we now are looking into our processes to make sure this does not happen again. Again thank you in addition we would like to give you a free oil change on us to make us for your experience. And I promise you we will get you out in less then 45 minutes. Please call me if you would like to discuss further. Thank you Steve Farley GM cell 240-315-1877

November 23, 2016

Buen servicio Son muy honestos me gusto su honestidad por que explican todo muy detalladamente no te esconden nada y son muy amables y muy profecionales volvería ha More

by Esantos1227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Beleznay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Burdis
Nov 29, 2016 -

Younger Nissan of Frederick responded

Way to go team and thank you for your business. Thank you Steve Farley GM

November 15, 2016

Do not deal with these folks if you can avoid it! WORST DEALER I have ever dealt with. Sold a car to them 2 weeks ago and still have not had my loan paid off by them. Was told it would be finished the More

by damascusfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Farley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Beleznay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Warfield, Kevin Caudell, Brian Rogers
Nov 29, 2016 -

Younger Nissan of Frederick responded

Thanks for the feedback, our team is reviewing where the breakdown was and have made corrective action so in the future we do not have this confusion. Thanks again for your input. Thank You Steve Farley GM

November 13, 2016

Just the right amount of attention I HATE the process of buying a used car but Chris and team made it easy. They presented me with a couple of good options within the range I presented More

by Ebb
Recommend Dealer
Yes
Employees Worked With
Kyle Warfield, Chris Curry
Nov 15, 2016 -

Younger Nissan of Frederick responded

Thank you for your business I am glad we made it easy. Thanks Steve Farley GM

November 09, 2016

Just what I was looking for!! We were treated with respect from the moment we arrived at Younger. Chris was fantastic. He did an excellent job during the test drive of making sure More

by leeann18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Beleznay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Curry
Nov 15, 2016 -

Younger Nissan of Frederick responded

Thanks for taking the time to respond to Dealer Rater, we really appreciate you taking the time . Thank YOU Steve Farley GM

November 08, 2016

great job we went to a couple different dealers and younger Nissan treated us the best from the management clear down to the sales. they have a great selection More

by wildbill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Beleznay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Curry , Brian Rogers
Nov 15, 2016 -

Younger Nissan of Frederick responded

Way to go team, Thanks for your input Thank YOU Steve Farley GM

November 08, 2016

Wonderful Experience The service was great, we were met with a smile at the door as well as an easy buying process, I would gladly recommend Chris Curry and all of the ass More

by KyveF123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curry
Nov 15, 2016 -

Younger Nissan of Frederick responded

Way to go Chris, and thank you for taking the time to comment. We value your opinion Thank You Steve Farley GM

November 06, 2016

Fantastic car buying experience I would like to start off with , I usually don't write reviews. My car buying experience was a good one, Both My salesman David Fultz & finance mange More

by Becky*143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Fultz
Nov 07, 2016 -

Younger Nissan of Frederick responded

Wow, way to go team! I am very glad to hear about your experience! We sincerely appreciate your business, and look forward to seeing you on your first service visit. Regards, Steve Farley GM

October 30, 2016

Jim went out of his way to find what we needed. Very helpful. Worked on helping us on price an payment.Jim left the door open in case we need something down the road.filled our gas tank before we we More

by Wanda Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Burdis
Oct 31, 2016 -

Younger Nissan of Frederick responded

Wanda, congrats on the new car. Glad to hear that Jim was able to take care of you. We truly appreciate you and thank you for the 5 Star review. -Steve Farley, GM

October 29, 2016

Great service! We have purchased four vehicles over the past 17 years from this dealership and continue to have our vehicles serviced with them. The confidence we h More

by Titan2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Latour
Oct 31, 2016 -

Younger Nissan of Frederick responded

New TITAN! Nice and Congrats! We appreciate your loyalty over the past 17 years and hope to see you in the near future for your servicing needs as well. -Steve Farley, GM

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