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Younger Nissan of Frederick
Frederick, MD
2,926 Reviews
*********How does Younger Nissan of Frederick have so many reviews?**********
It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.
Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.
We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.
Thanks to everyone that has provided feedback thus far!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 2,926 reviews
July 14, 2016
Women Beware! What a horrible customer service experience I had dealing with Jay! I will NEVER bring my car to Younger Nissan again - nor will I buy a new car from What a horrible customer service experience I had dealing with Jay! I will NEVER bring my car to Younger Nissan again - nor will I buy a new car from them. He was just extremely rude, abrupt and dismissive. I noticed that he spoke very professionally to male customers - but his tone and demeanor was very impatient and inappropriate with female customers. I arrived at 11:15 - but it took 15 minutes for Jay to check my car in, in part because he seemed to be having trouble operating the computer. He literally made me stand in front of his desk for a full five minutes while he did other work & ignored me. At first he told me it would be $115 for them to check why the engine light had come on in my car. I told him that sounded high - and that I had paid less in the past for them to run a diagnostic. Suddenly the price went down to $65. I have had previous issues at this dealership with inconsistent pricing. Jay told me there is a range. Really? Seems to me like the price should be the same for everyone - men & women. I waited from 11:30 - 1:30 with no word from Jay. I could plainly see my car sitting in the garage with paperwork on the windshield - nothing happening. Meanwhile, customers who arrived after me had come & gone. I tried to get Jay's attention a few times when he passed through with other customers, but he ignored me. Finally, I asked the man at the desk if he could find out what was going on with my car. I heard him on the phone asking if Jay had gone to lunch. He told me Jay would be right out - so I waited and waited - and waited some more. At 1:55 I approached the desk again, telling them I was still waiting. Finally, Jay appeared - and yelled at me! Yes, he actually yelled at me - telling me that he was looking for the tech & that I would have to wait. At that juncture I asked to speak to the manager. Soon Justin Barber, the service manager appeared. From the get go he was hostile & nasty. He told me that my car was "all jacked up" that the tires were off it and I would have to wait. Did I want to come see it? He was gonna show me! He marched me to the back - on the way I let him know that my car had been sitting in the bay - apparently finished - since before 1:30. I don't have the time to detail my ridiculous conversation with Justin Barber. Suffice it to say that he made Jay Rowse look like a prince by comparison. They quoted me almost $1,500 claiming there was a major problem with my emissions system. My car very recently passed the emissions inspection, so I find their diagnosis hard to believe. I had an oil change at their dealership May 19 - just two months ago. My car passed every test and I was told it was in good shape. Suddenly, today, my car mysteriously fails 8 tests - hard to believe. Justin Barber could not even be bothered to apologize for the fact that I waited hours with no word from Jay and he couldn't have cared less that I was treated rudely. When I asked who his supervisor was he pretty much dared me to go complain - implying that his supervisor would support his outrageous treatment of a customer. I paid $63 and wasted 3 hours of my time - on top of that I felt abused. I am taking my car someplace else for a second opinion. If their estimate does not mesh with the facts I will be filing a complaint with the Better Business Bureau and the State Attorney General's Office. Women Beware! More
by Mary
Employees Worked With
Jason Barber, Jay Rowse
July 14, 2016
New Frontier Ever one was very helpful. I'm very happy with the new/used truck. Steve and Ed treated me well. I would purchase from these guys again. Ever one was very helpful. I'm very happy with the new/used truck. Steve and Ed treated me well. I would purchase from these guys again. More
by Jeffrey McCray
July 11, 2016
Fantastic Experience I would like to thank everyone who helped with the purchase of my new 2016 Rogue. Chris Curry, Brian Rogers, Kyle Warfield - all wonderful! They tre I would like to thank everyone who helped with the purchase of my new 2016 Rogue. Chris Curry, Brian Rogers, Kyle Warfield - all wonderful! They treated me with respect and kindness. I didn't feel pressured at all. I highly recommend this dealer! More
by lusack
Employees Worked With
Kyle Warfield, Chris Curry , Brian Rogers
July 10, 2016
Great service & a lot of patience! I recently bought a new 2016 Nissan Rogue with the help of Chris Curry. I was recently in a car accident, and couldn't commit to purchase a new one un I recently bought a new 2016 Nissan Rogue with the help of Chris Curry. I was recently in a car accident, and couldn't commit to purchase a new one until I had enough to put towards it, but we were definitely going to buy one. It took a week to finalize and purchase the new car, and Chris and everyone were very patient and understanding and kept in touch with us throughout the week. He wanted to make sure I got exactly what I wanted, and he did just that! I did not have to sacrifice anything I wanted! All of the staff were extremely friendly and helpful too. More
by kellyinsley
July 08, 2016
Vehicle purchase experience I would like to thank each one of you that I had the pleasure to work with on Saturday. My whole experience was so relaxing which helps when you have I would like to thank each one of you that I had the pleasure to work with on Saturday. My whole experience was so relaxing which helps when you have a good down payment makes things a lot easier. Even though I have a few credit issues that was not a issue with Nissan to give me another chance to redeem myself. I really connected with Shelley I feel she was in tune to how my life is and not just wanting to just sell me a car. Everyone was so professional, kind and hardworking even though my vehicle was the most expensive car on the lot. I felt I was important to her and the team. Thank you so much again for making my experience awesome, plus loving my new car. Wishing you all a wonderful future and I will for sure recommend you to all my friends, family, and acquaintances that come across my path. A+ service!!! With warm regards, Michele & Todd Mishler More
by MandTMishler
Employees Worked With
Shelley, Kyle Warfield, Justin Cleaver
July 07, 2016
Great Experience! This was my first purchase on my own, and Younger Nissan was very helpful with me along the way, to help me find a car that suited me and to help make This was my first purchase on my own, and Younger Nissan was very helpful with me along the way, to help me find a car that suited me and to help make sure that I could afford this car and fit it within my budget. I would definitely recommend this dealership. I was assisted by Jim Burdis, who was very nice and helpful, and he always followed up with me to make sure I understood everything about the car and to make sure I was happy. Great dealership! More
by enriqa10
Employees Worked With
Jim Burdis
July 03, 2016
excellent customer serives So, I was there to buy a car the order day, and the whole team came out to help me. they all wanted me to have the best car buying experience any pers So, I was there to buy a car the order day, and the whole team came out to help me. they all wanted me to have the best car buying experience any person can ask of. Thanks to Mr. Curry, the sales person that attended t me. I would not hesitate to direct any friend or family member looking to buy a car to Younger Nissan of Frederick. Simply the best! More
by Barthelemy Nangeboue
July 03, 2016
The best experience ever! I have never had such a more pleasurable experience buying a car!! There was no pressure. All questions were answered and I got the best deal by far w I have never had such a more pleasurable experience buying a car!! There was no pressure. All questions were answered and I got the best deal by far without having to decline offer after offer. Dave was very patient and professional. Everyone that helped me was truly out to give me the best deal possible. I will be coming back to get my next car from here and will definitely be letting others know to go get there car from youngers. Thank you for the great experience More
by Lisa
Employees Worked With
Kyle Warfield, Dave Forcino, Brian Rogers
July 02, 2016
This is my 3rd car from Nissan love my car and service Phil Sizemore was a pleasure to work with. Went above what I expected . I was very pleased would refer friends & family. Very happy Phil Sizemore was a pleasure to work with. Went above what I expected . I was very pleased would refer friends & family. Very happy More
by Evette&5583
Employees Worked With
Philip Sizemore
July 02, 2016
good cars and good service I just got a used Murrano about a week and one half ago , the car was the right price but when I got it home it had a few problems, I called Younger I just got a used Murrano about a week and one half ago , the car was the right price but when I got it home it had a few problems, I called Younger right away and they set up a appointment for me to bring it in for service. There were several problems , but Doug in the service Dept. made all for them right. This is my 7th car from Younger/(prev. Jenkens) and I have been happy with all of them. The service Dept gave me a nice new car to drive when my Murrano was being repaired at no charge. My salesman was Steve L. , I have always asked for him and he has always gotten me a good car ,new or used. I will go back to Steve and Younger when I need my next car... Bob Neilson More
by stevel
