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Younger Nissan of Frederick
Frederick, MD
2,716 Reviews
*********How does Younger Nissan of Frederick have so many reviews?**********
It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.
Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.
We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.
Thanks to everyone that has provided feedback thus far!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,716 reviews
January 02, 2015
Great Service My husband and I are fairly new to this area, and we were not aware of a Nissan dealership in Frederick. We decided to take our car and from the initi My husband and I are fairly new to this area, and we were not aware of a Nissan dealership in Frederick. We decided to take our car and from the initial appointment to any follow ups, the service has been wonderful. Doug is very informative and does a very thorough job in explaining what needs to be done with your car. Up to this day, we have been able to take our car for any questions or concerns. Thank you Nissan Dealership! More
by Jocie
Employees Worked With
Helpful December 31, 2014
Great Experience The day after Christmas my car wouldn't start. I was visiting family from out of town. I called the nearest dealership in a panic and spoke to Doug The day after Christmas my car wouldn't start. I was visiting family from out of town. I called the nearest dealership in a panic and spoke to Doug Rice who explained what might be the issue, walked me through the steps to get my vehicle into the dealership what to expect. I called the recommended towing company who were great. I got to the dealership and they worked on my vehicle quickly taking into consideration that I was waiting and from out of town. They fixed the problem and got me out of there quickly. Great experience and great employees. More
by Sdillon
Employees Worked With
December 26, 2014
Great Service! My experience was for a service appointment but I have purchased two vehicles from this dealership also. The service personnel strike me as honest and My experience was for a service appointment but I have purchased two vehicles from this dealership also. The service personnel strike me as honest and trustworthy. Cost may be a little higher because it is a dealership but the hours are longer so more convenient for pickup and drop off. The only complaint I have is that the courtesy van only operates 9-5 Mon-Fri. More
by President James Monroe
December 18, 2014
Pretty decent Everyone is awesome and friendly EXCEPT STEVE FARLEY! He ruined my experience. Other than that, everything was wonderful. I'll be back and hopefully F Everyone is awesome and friendly EXCEPT STEVE FARLEY! He ruined my experience. Other than that, everything was wonderful. I'll be back and hopefully Farley won't be there. More
by Hondainjection
December 17, 2014
Exceptional Service From the time I got out of my car in the service bay, to the time I got back in, I experienced exceptional customer service and experience. I was made From the time I got out of my car in the service bay, to the time I got back in, I experienced exceptional customer service and experience. I was made to feel as if I was the only customer of the day. Well Done!! More
by gpry
December 15, 2014
Buying a new car from Younger My wife and I called a week prior to going into the dealership; Jeff and Dennis answered all of our questions and were very helpful. We decided to go My wife and I called a week prior to going into the dealership; Jeff and Dennis answered all of our questions and were very helpful. We decided to go to the dealership over the weekend "just to look" and Jeff introduced us to Joe Allen. Joe did not pressure us at all, very nice and ultimately gave us what we asked for so we decided to buy right then and there. Kevin Ignasiak went over the paperwork with us and was very thorough and clear. They stayed open late for us to close the deal. I will go back in the future to buy our next car. More
by milobeto
Employees Worked With
Joe Allen
December 12, 2014
False adversiing for Amazon gift card Karen was helpful when I wanted to test drive the Versa and Sentra. When I decided to not buy a Sentra, I never got any response back from her. She Karen was helpful when I wanted to test drive the Versa and Sentra. When I decided to not buy a Sentra, I never got any response back from her. She promised to get my $25 Amazon gift card code emailed to me but never followed through. I left several messages for her and never received a call back. I think she was bitter that I did not buy a Sentra. More
by jonbong
December 03, 2014
New car and service I went in for my last free oil change and was contemplating trading in the vehicle I have purchased in January for a vehicle with better gas mileage a I went in for my last free oil change and was contemplating trading in the vehicle I have purchased in January for a vehicle with better gas mileage and walked out with a BRAND NEW 2015 Nissan Rogue. Kyle was great to deal with and the finance guy was able to get our payments where we wanted. The service guys are all very nice and friendly. Will definitely be back to them in the future. More
by jaestep12
December 01, 2014
Excellent service! Very courteous and knowledgable personnel, prompt service with little waiting time. I bought the car from this dealer and I service my car here every Very courteous and knowledgable personnel, prompt service with little waiting time. I bought the car from this dealer and I service my car here every time. More
by gradet
November 22, 2014
RE: recommended services on wife's Nissan Cube Gary, appreciate your follow-up. Truth is, we will have to get the 2 services recommended (trans and coolant) but probably not at your shop. Your pric Gary, appreciate your follow-up. Truth is, we will have to get the 2 services recommended (trans and coolant) but probably not at your shop. Your prices are not competitive compared to other area auto service shops. Most dealerships are normally not. Shopping around, we can get both services done for just a little over half of your quote. Living on a fixed income, we have to consider the cost as long as the work is done by qualified ASE Techs. That's not a condemnation of your shop, just a reality for us. Gordon More
by gnizer
