Zeigler Honda of Racine

A good dealership overcomes challenges We purchased what was supposed to be a textbook perfect used car from Racine Honda. One owner, all maint done at the dealer, new brakes, new tires. Bu We purchased what was supposed to be a textbook perfect used car from Racine Honda. One owner, all maint done at the dealer, new brakes, new tires. But for some reason the car kept dying when my octogenarian parents coasted...into stop signs, up to slow traffic, etc. The service department was fantastic. Everyone I talked to from Brian, the service manager, to Zack and Sam, as well as Nicole and Chuck, were kind, professional and helpful. After keeping the car for a week to identify the problem, they fixed it. We thought. Long story short, the car died again several months later on the freeway! With the help of service manager, Brian, we decided it needed to be replaced. I spoke with sales manager, Victor, our original salesman, Jesse (the best!), Gracie, and sales GM Doug and we were able to get my parents into a 3 year lease of a new vehicle. Thanks to Amos in financing for walking us through that and Tyler for explaining the car’s features! I even had a chance to sit down and talk to the dealer GM, Matt, who was exceptionally helpful. We had a rotten situation, and thankfully no one was hurt, but the “customer focus” of every single person we spoke with was simply outstanding. They took what could have been a horrible experience and really went away very satisfied customers. More

Quick & easy process. Great experience with buying my new CR v the staff was knowledgabl and quick to deal with. I would recommend to my friends & family. Love it Great experience with buying my new CR v the staff was knowledgabl and quick to deal with. I would recommend to my friends & family. Love it More

Airbag replacement Great service with a 😊 Smile. I was able to get my car in when I was available and the work time Was only 40 minutes as promised! Great service with a 😊 Smile. I was able to get my car in when I was available and the work time Was only 40 minutes as promised! More

Splash guard Had an oil change and tire rotation. When i returned home later in the day, I noticed that one of my splash guards was hanging. Why would the service Had an oil change and tire rotation. When i returned home later in the day, I noticed that one of my splash guards was hanging. Why would the service dept not fix it. And they never mentioned it either. More

Great fast Fast service, to the point, fair pricing. Explained all work before completing any. Checked all parts of my van and topped off all fluids. Thank you Fast service, to the point, fair pricing. Explained all work before completing any. Checked all parts of my van and topped off all fluids. Thank you More

Made miracles happen I had only so much money to offer and needed a low monthly to afford something new. They made magic things happen. I am thankful. I had only so much money to offer and needed a low monthly to afford something new. They made magic things happen. I am thankful. More

Great Dealership! I absolutely loved working with the people at Racine Honda! They were gracious and kind and did their best to get me into a car. I would recommend t I absolutely loved working with the people at Racine Honda! They were gracious and kind and did their best to get me into a car. I would recommend them to all my friends and family. More

Professional courteous Staff was knowledgeable and helpful. Friendly service. Pleasant experience. No complaints. Visit went smoothly. I was helped immediately. The whole pr Staff was knowledgeable and helpful. Friendly service. Pleasant experience. No complaints. Visit went smoothly. I was helped immediately. The whole process didn’t delay at all. More

Great customer service We went in to just look at a Honda pilot and Nate was a very good customer service rep who basically kept us there and me definitely to talk more of a We went in to just look at a Honda pilot and Nate was a very good customer service rep who basically kept us there and me definitely to talk more of a possibility of lease of a Honda Pilot very good experience with him he kept me there. More

Horrible experience with the service dept We brought my Honda Pilot in and it took over a week to figure out the problem. Kept getting “we will call you” and never did. Almost every time I cal We brought my Honda Pilot in and it took over a week to figure out the problem. Kept getting “we will call you” and never did. Almost every time I called in I spoke with CJ, who was consistently rude and never called me back, I had to track her down. Finally worked with Zack who seemed decent. Amis in finance was the best, however, couldn’t do a whole lot as it wasn’t his department. Finally got to pick my car up today and they left me with 7 miles until empty in gas... I barely made it to the gas station down the block. We have purchased two cars from Racine Honda. I will NEVER purchase another vehicle from them again. More