Zeigler Honda of Racine - Service Center

I went for an oil change. I found out that they broke my glove box. I went back to get it fixed and I was lied to that it was fixed and then when I questioned Prince, he told I found out that they broke my glove box. I went back to get it fixed and I was lied to that it was fixed and then when I questioned Prince, he told me what do you want me to do about it. I had to talk to the manager, Brian and get things squared away and get my glove box fixed. I did not appreciate being lied to or having me come out for an appointment and the parts were not there so that's why I say my experience was fair. More

My experience of the dealership is that it is clean and well run and the staff are kind, professional, and responsive well run and the staff are kind, professional, and responsive More

In December of 2024, I bought my car from them after my original was totaled in an accident. Agreed on price, test drove it, loved it. When my dad and I came to pick the car up the next day, (my dad had ar original was totaled in an accident. Agreed on price, test drove it, loved it. When my dad and I came to pick the car up the next day, (my dad had arrived first) and he let me know there were issues starting the car, and it seemed that the techs and salesman were previously aware of these issues. When I arrived, they tested the battery that the service guy said was good and he just tested. When we tested the battery, he said it was no good and replaced it. Car started fine, so I wasn’t worried. Now, six months later, the car is having starting issues. I took it back to you guys and now you say the starting motor is bad? Not only that, but the car that passed a safety inspection is leaking oil, has a bad brake caliper, and most concerning has ball joints with “excessive play”. You wanted to charge me 6500 for a car I bought for 12-13K. I took it to a reliable shop that I have been working with for over 5 years on multiple vehicles, and he couldn’t find anything past the starting motor (which it seemed like you guys were aware of 6 months ago). I was so disappointed because the GM seemed to care about sales/service experience, but does not have his team ready to deliver on the expectation. The Zeigler name is on a lot of dealerships, and I really want to trust it and keep working with this dealership but I don’t think I can after I was misled and charged $129 for it. Thanks for the oil change. More

Extremely efficient and knowledgeable staff; I was very impressed by the sincere professionalism of Brian Ingram. Everyone I dealt with was very professional, patient and kind. I really appreciated the l impressed by the sincere professionalism of Brian Ingram. Everyone I dealt with was very professional, patient and kind. I really appreciated the loaner vehicle I was given; the only disappointment I had was returning it. My wife and I are so very grateful for all you have done for us to make our experience second to none; we look forward to hopefully buying our next vehicle from Zeigler Honda. More

Fast and thorough. Explained what needed to be done. Gave us the options to get the work done. Explained what needed to be done. Gave us the options to get the work done. More

They were accommodating, helpful, friendly and easy to work with. I would recommend Zeigler Honda to anyone. work with. I would recommend Zeigler Honda to anyone. More

Quick and reasonable Venicia was a pleasure to work with. She made sure I was out in a reasonable time and explained everything that was needed thoroughly. She made sure I was out in a reasonable time and explained everything that was needed thoroughly. More

Great experience with everyone involved with the sale of my 2019 camry xse. Everyone was very nice and professional but the real MVP was my salesman Karsen, as he went above and beyond to make sure all my n my 2019 camry xse. Everyone was very nice and professional but the real MVP was my salesman Karsen, as he went above and beyond to make sure all my needs and questions were handled with priority. More

Great knowledge of the vehicle and was very helpful in guiding me through it Awesome guy guiding me through it Awesome guy More

My free first service was excellent. It helped me to value the experience of purchasing two new Hondas. It helped me to value the experience of purchasing two new Hondas. More