Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
eCarOne
Plano, TX
2,782 Reviews
The inventory of used cars for sale on our lot are of exceptional quality. Every car is hand selected, researched and inspected before it's acquired to ensure that only the highest quality and best conditioned cars make it in to our luxury used inventory. We love vehicles with the bells and whistles, and take pride in offering the largest selection of fully loaded, best optioned and feature-rich cars under one roof. Our cars have better pedigree. We offer huge selection of off-lease cars that come from the source, the manufacturer's bank or leasing arm; not auction rejects or dealer-aged inventory like most competitors.
We offer a smarter alternative than paying MSRP for a new vehicle: a current year model with low miles still under factory warranty for a fraction of the new car price. We analyze and review prices in real-time to ensure our no-haggle, negotiation-free pricing strategy stands up to the test. We use advanced software and massive up-to-the minute databases of similar advertised vehicles nationwide, to recalculate and adjust pricing daily. We offer an unbiased price analysis report from KBB Price Advisor free of charge. For added transparency, use the Fair Market Range tool to know the fair purchase price. Finally, as a confirmation of our best price commitment, we guarantee to meet or beat any metroplex competitor's advertised price.
Our Mission
Powered by a transformative business model, proprietary technology, a unique sales experience, and some of the best people on Earth, we're in a position to challenge the way cars are bought and sold, and rewrite new rules. We provide off-lease luxury cars in the Plano area, direct from the source. eCarOne is a community-oriented car dealership proudly serving the Plano area, and neighboring communities including Irving, Plano and Frisco. We also proudly offer a delivery option for customers shopping for a used luxury car from the Houston or Oklahoma City areas and beyond.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,782 reviews
October 07, 2024
The process was mostly seamless. Kim was great to work with however, she may have been a little apprehensive about my motives. I chose to get the car checked out at the dealership ju Kim was great to work with however, she may have been a little apprehensive about my motives. I chose to get the car checked out at the dealership just to be sure! Definitely took my time. More
by Acali1313
Employees Worked With
October 02, 2024
Sold me a car with one key fob. Told me it would cost a couple hundred bucks. Cost me $1100 for a new key and programming at MB. Called back to see what could be done and I was told Told me it would cost a couple hundred bucks. Cost me $1100 for a new key and programming at MB. Called back to see what could be done and I was told the price reflected one key. No one could show me where this was reflected. Kim was an amazing salesperson who took great care of me after a previous salesman was less than helpful. More
by OKdriver
Employees Worked With
October 01, 2024
Vihn was great! He was patient and very knowledgeable. Ash, the finance manager came in on his off day to go over all the details when my daughter and I had question He was patient and very knowledgeable. Ash, the finance manager came in on his off day to go over all the details when my daughter and I had questions to make sure we had a good understanding of the warranty details. More
by Brackeenmary
October 01, 2024
I Give Ecarone 5 Stars. I was buying a 2022 Tesla model S. Made the deal over the phone and was 100% a very good deal. The Tesla was in immaculate condition . Flew into Pla I was buying a 2022 Tesla model S. Made the deal over the phone and was 100% a very good deal. The Tesla was in immaculate condition . Flew into Plano Texas from Florida and the car was ready detailed and all the paper work was done and out the door less than 45 minutes. No pressure sales, Great service from the sales team and kind . Adam (manager) helped me with my Tesla via phone and in person was very professional and kind. I had looked for a Tesla model S for several months and finally found exactly what i wanted at Ecarone and much better price than any of the competition. More
by Bk1177
October 01, 2024
Everything was smooth and friendly. Overall easy and satisfying experience. Appreciate all the help I received Overall easy and satisfying experience. Appreciate all the help I received More
by sage1
October 01, 2024
I am not as satisfied with my eCarOne experience as others. I found the car I liked and explained to the salesperson that I would pay cash and needed two days to transfer the funds for a cash sale to m others. I found the car I liked and explained to the salesperson that I would pay cash and needed two days to transfer the funds for a cash sale to my bank from my brokerage company. Could I give him a deposit to hold the car? Nope. Furthermore, I was told that only debit cards and certified checks were accepted, requiring me to wait until the transfer was completed and then travel to my bank to get a certified check. My debit card had a limit on it and there was no way to pay for the car on my debit card. To secure the car, I wound up financing it and ended up paying off the loan 5 days later. But, in the meantime, I went through the hassle of credit reports, credit checks, and applying for a loan. During my transition with eCarOne I was left sitting for hours at a time waiting for the salesman, who seemed to be servicing other customers. Even the credit guy left me sitting for 45 minutes. The final price of the car was several thousand more than the "no negotiable" sticker price with the usual special finish and other unnecessary charges to lard up the dealer's profit, and you are not told this until the final part of the purchase process. Do not believe their sticker prices! The entire experience was unnecessarily distasteful and it left me with the impression that this outfit is not really in the business of retail car sales, rather they seem to be some kind of wholesale outfit set up to deal with other car dealerships. I contrast this to a transaction I made almost simultaneously with a local dealership where I paid cash for a new car for my wife. I explained the transfer problem and they said, "Not a problem! Give us a personal check and we will hold it until you call us and tell us the money hit your bank account. We drove away with a brand-new car based on that transaction. What a difference! eCarOne could learn a thing or two by seeing how other car sales places work. I do not think they are serious about selling cars to individuals. More
by EVCarMan
Employees Worked With
October 01, 2024
Great interaction with Paul from beginning to end. Will definitely be using him and ecarone in the future! Have already recommended him to several family members and coworkers! Will definitely be using him and ecarone in the future! Have already recommended him to several family members and coworkers! More
by Ruel
Employees Worked With
September 30, 2024
Found the car that I wanted on Ecarone's website while away from home on a business trip. Kim was excellent in communicating with me through the process of reserving the car for me and arranging for a qui away from home on a business trip. Kim was excellent in communicating with me through the process of reserving the car for me and arranging for a quick test drive and processing of the paperwork once I returned. Great car buying experience, would highly recommend. More
by Vbufordsr
Employees Worked With
September 30, 2024
I have bought cars from eCarOne since 2012, so many I’ve lost count. I absolutely love this dealership! Adam has been my go to guy for several years now, and he is outstanding! lost count. I absolutely love this dealership! Adam has been my go to guy for several years now, and he is outstanding! More
by michahruddle
Employees Worked With
