Superb Customer Service! - mguffey
My husband and I have purchased two vehicles from Ann Marie Lang. Both times she made the car buying process more enjoyable. Ann Marie goes above and beyond to ensure her clients are happy not just when purchasing the vehicle, but after as well. Multiple times she has assisted us by scheduling and overseeing repairs to our vehicles. Ann Marie Lang is the embodiment of customer care.
Top Reviewed Specialists At This Dealership
BMW Client Advisor
Great Experience - thomasonau1
Very easy buying experience. Everything went smoothly and professional. I worked with Oleg Ghilan and he was very professional and knowledgeable. He continues to ensure that I am happy with my car. Would recommend to anyone that is looking to purchase. Thanks for everything.
Jaron and Jeff are the best! - DOrr
They work hard for you and have your best interest. Truly a different and better buying experience. This is my 4th BMW and all from BMW of Mobile.
Love my 1M! - KissnRain
I've been to a few, and this dealership surpasses them all. Mike is a real gentleman and made the process to purchase my 1M so easy even though I don't live in Montgomery. In fact, I don't even live in AL. Mike Robinson and John Lonergan make is so easy to fly in and pick up my car. They had the car and paperwork prepped, so it was easy to pick up our car and start the drive home. We bought our 1M in 2011 and still have it. It's a bit of a treasure and spends most of its time in the garage, but when we do take it out we fondly reminisce about finding it and getting it and all our happy memories include Mike and John. We've bought 4 other BMW's since the 1M (but still have the 1M) and nobody here in TX compares to y'all. We wish we were closer, because you would have our dedicated business.
FAILURE TO TELL THE TRUTH! - 435Girl
I was promised a loaner car by Sean Dwyer after making an appointment over a week in advance for a service appointment. When I arrived for my service, no such arrangement had been made. My reason for confirming a loaner vehicle with Sean Dwyer was because there were important matters I’d planned on handling, rather than remaining idle in a TUSCALOOSA, ALABAMA BMW LOUNGE.
When I pressed the issue with the service personnel, the lame excuse received was that since my service was basic and would only take an hour their policy is not to loan a car. That’s not what Sean Dwyer told me when setting up my appointment. Sean lied and the dealership executives at Tuscaloosa BMW appeared to NOT CARE AT ALL. Perhaps this dealership feels my business has no value because my car is still under warranty and no expectation of out of pocket expenses exist.
To add insult to injury my wait time was over 2 hours. I’M EXTREMELY DISAPPOINTED IN THE DISHONESTY OF IT ALL!
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