Excellent Service Department - BMW123
No matter if it is for regularly scheduled maintenance or for an emergency, the Service Department always makes you feel welcomed and that your vehicle is in good hands. Issues are prioritized and resolved.
Top Reviewed Specialists At This Dealership
BMW Client Advisor
Volvo Sales Specialist
Service Department and Chris Score Again! - Comsat
Good job BMW Service team, especially Chris who took care of my 335i. I had bought some 19" wheels from a BMW CCA member and had new Michelin Pilot Sport AS3+ tires installed at a Tire Engineers who used my TPMS sensors on the new wheels and tires. The 19" wheel/tire combo did not fit, so I have those sitting in the garage. Meanwhile the 335i didn't have TPMS sensors and the car was looking for them. I handed the 335i to my wife when I got a new BMW and I wanted her to have everything working so I asked Chris to replace the sensors and do an oil change. He got everything done for me and the car drives great! Thanks Chris and BMW of Birmingham!
Maintenance - srth1942
I took my car in for maintenance on Jan 25 and work was not complete until Feb 1. I was not notified of diagnosis until Jan 29. In general communication from service advisor was poor and unacceptable and they made little effort to expedite parts delivery. As far as I know the car was repaired properly.
4th vehicle bought from Arsenio - holtmccray
This will make the 4th vehicle purchased from Arsenio @ BMW of Tuscaloosa. It’s always been a step above greatness! But this last purchase was exceeded b/c the deal took extra effort to make it work......I thank him and Brad in Finance for getting it done. They listened to my wants/needs and delivered. Mission Accomplished Again!! Everyone at the dealership made me feel welcome. And for that, he will continue to get my business and I highly recommend others to shop here if you expect nothing less than “The Ultimate Experience “. ??????????
Great Service - Mario
I had to take my vehicle in to get a part replaced for a recall. Made an appointment and everything was done on time and the service was great.
Century BMW Jaguar Land Rover Volvo