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Great Service - Lou'sXK
Picked up and delivered service, called and discussed service options, performed desired service on time. Sanitized car upon delivery. Always treated as a valued customer, unlike some other luxury car dealers. Wife very impressed whenever she has brought car in for minor issue, treated well and minor issue resolved with no charge. One note - they did not notice warning that key fob battery was low, but that's OK - I learned to change it myself with help of YouTube video, but they should have caught it.
Bryan Brasington gave great customer service. Contacted... - jay
Bryan Brasington gave great customer service. Contacted BMW Headquarters about my AC compressor and they resolved my problem with no charge. Very satisfied. Thank you Bryan!
Terrible experience! This dealership had me drive 40... - BW
Terrible experience! This dealership had me drive 40 minutes and I spoke with the salesman about 10 minutes prior to arrival only to find that the vehicle I drove in for was being sold to someone else. Then they had the nerve to try and sale me something totally out of the range of what we had discussed. A big waste of my time!
Its no feeling worst than feeling like someone rob you... - Printis
Its no feeling worst than feeling like someone rob you for money that you work hard for and lie directly in your face. After bringing my car to BMW for a simple misfire i was told a coil and spark plugs need change. Okay i got that done and everything appears to be okay only for the same alarm to go off again. This time i was told oh my system just needs update okay. I got that done but once i pick my car up soon i leave the lot i have an whole different alarm going off saying powertrain and drivetrain malfunction im not two miles up the road. Okay i take it back that monday an i get a call from one of the service advisors asking me who been working on my car so i tell him ONLY BMW Of Mobile now everything go cold they have my car a whole week i hear nothing know nothing i call they say they still searching for the problem. They finally say your system shorted out i guess the brains of my car and that a wire was crushed by something in my car. They explain the pior tech shouldve caught that but what im not understanding how can you catch a problem that wasnt there cause if it was i wouldve got that alarm. Im sure my car was damaged while they was working on it. So they say they fix that problem and the shorted out wire again i pay them to fix that after having my car an whole week i pick my car up just to drive maybe 3 hours of the day and the same alarm goes off. Ive spent so much money on the same problem and nothing is fix on a problem i know was caused at the hands of their techs. I wouldnt recommend no one doing business here for your service needs you will be robbed and lied to fix a problem and break something to create a new one.
Awful communication and service - djb2154
Purchased an extended warranty with my used vehicle purchase. Once I sold the vehicle I went into the dealership to cancel the warranty on the car that was sold. I signed all the paperwork with Ron Durler and was told the refund would process and be in the mail to me in 4-12 weeks. 6 months have passed and no refund as well as my old policy on the vehicle I sold is STILL active.. I have called the dealership numerous times and left numerous voicemails with no response or call back. I have left multiple voicemails with the GM Greg Rothfeldt that have not been returned as well. The dealership is more than glad to sell you the extended warranty but not willing to be responsible in canceling the extended warranty when the vehicle is sold. I am now having to pursue legal action against this dealership for the issues listed above all because someone can NOT do their job! I would not advise anyone to do business with BMW of Birmingham now or in the future. Buyers beware!