Very knowledgeable about their cars and also other brands on - DrTrish
Very friendly, but not pushy. I was allowed to do a test drive by myself which has never happened to me before. Our salesman spent a lot of time explaining all of the features on the Mazda, making sure I knew how to work the main controls and set up bluetooth with my phone.
Helpful, professional and super friendly! - Jeff4Bama
I went in just wanting to look at the CX5. I was greeted by Charlotte Macon. She was courteous and very helpful. She pointed me to a CX5 that was exactly what I had in mind. She let me know that she wanted to earn my business, and valued me as a customer. I wanted to compare the vehicle with a CRV, so I went to a nearby Honda dealership. After talking with a salesperson there and test driving the CRV I knew what was next. I had to pay Charlotte another visit. She worked with me to help me get the deal I was looking for. My window shopping experience turned out to be a purchase. I can’t say enough good things about the entire staff at Serra. I didn’t know it was possible for one dealership to have so many warm, courteous and genuinely wonderful people working there. When it comes time for my next vehicle I will definitely see them first, and I will be asking for Charlotte again. Thank you, Serra Mazda and Charlotte Macon. You provided me with an amazing experience!
Buying was a pleasure - CIMHsv
An automobile is, after a home, the biggest investment you'll make. It is an understatement to say that I was dreading buying a new car. I knew from my research what I wanted, and found my local dealership, Hiley Mazda. The sales and business teams at Hiley Mazda are personable, knowledgeable, and set me at ease right away. They made the process quick and easy, and turned a moment of anxiety into pure joy over my new car. Thanks to Darryl Butterfield, Michael Ponter, and Kolin Mittiga.
Waste of time - Jandj514
We went in with the intention of purchasing a Mazda CX-5 for our daughter. According to their online inventory the exact features we wanted were on a car that they had. When we got there they only had a few grand touring models on the lot. I inquired about the car that I saw online and they went to check. I waited 45 minutes while they tried to locate the car. They had no idea where it was and the dealer had a very small inventory. They told us that it was on display at a local mall. When I stated that I didn’t want to purchase a vehicle sight unseen, their suggestion was that I ride by and look at it and let them know what I think. We said we would, but left headed to Sandy Sansing Mazda in Pensacola. While in route, the general manager called and said that the vehicle was in their service department for the Takata airbag recall, but that he could sale me a grand touring edition. The vehicle that I intended to purchase was a 2018 and from my research I knew that Mazda had not used these airbags on new cars in several years. Proof that he was lying to me, then trying to sale us something we didn’t want or need. I will never do business with a Dean McCrary dealership again.
Do Not Buy From Stivers Ford Montgomery, AL. - JTWhiting
I am Internet shopping for a new vehicle and place several inquiries online to dealerships for the particular model I want. I was particularly interested in this one at Stivers, due to its being listed for a discount at nearly $5,000 below MSRP, which is extremely rare for this model.
I receive a call from Jay Johnson, an employee, of Stivers Ford at 11:03am EST on Monday due to a request for more information on a vehicle they have listed on their website. I was informed that the vehicle was going to be kept by the owner of the dealership for his “collection.” While still on the phone Mr. Johnson mentions that the vehicle I was interested in wasn’t that same as the one the owner decided to keep, I asked for photos of the vehicle via text message. I called back to inquire about the pictures at 11:16am EST and Mr. Johnson mentioned being in a meeting and he was “going to take them now” or words to that effect. I finally receive a call back from Mr. Johnson at 12:05pm EST stating that the vehicle listed on their website is in fact the same one the owner decided to keep for his “collection.” Mr. Johnson ensured me they could order another one or have it allocated from another dealership. I reiterated that I was interested in that specific model with all the same options for the same price and he was extremely adamant that it could be acquired and sold at the same price as listed on the Stivers Ford website. I was extremely clear that I would be driving 90 minutes one way to make this deal and was met with total reassurance that having the vehicle in the week was possible.
After the 74 mile journey to Montgomery, AL from Fort Benning, GA I asked the receptionist for Jay Johnson, and she says no one by that name works there (not a good sign). I call Mr. Johnson and he answers as he is walking by and I flag him down. I shake his hand and use the restroom after the drive. I return to Mr. Johnson and he hands me of to a Sales Associate named Marcus Boyd. My first words with Mr. Boyd are that I am excited to get this vehicle and he said “hopefully we can” or words to that effect. I replied that I want definite not maybe and I didn’t drive 90 minutes for “hopefully.” Mr. Boyd stood up and walked away.
I over hear a gentleman, that I end up dealing with more that day, which identified himself as the Floor Manager Erik Stlher. Mr. Stlher said “we can’t get that car” or words to that effect. Since this conversation didn’t involve me I interrupted and asked to be informed why I drove so far and wasted my time after I was affirmed twice it was possible to purchase the vehicle. I mentioned to Mr. Stlher that I would go outside to calm down, seeing this information is the exact opposite of my expectation. I walk back inside and Mr. Stlher says that he “has good news” or words to that effect and that Mr. Eddie Stivers (Owner of Stivers Ford) would sell me his car from his “private collection” for $30,000 over MSRP which is approximately $35,000 above the internet listed price (which I have attached a screenshot of.) I am obviously agitated and mentioned that regardless of owning a dealership and being able to do what he wants, that $99,000ish price tag for a car they had listed for $65,000ish is a dirtbag move. I was reminded this was a sale from his “private collection” and Eddie Stivers was doing me a “favor” offering the vehicle to me because there were only 300 to be produced this year.
This type of behavior is reprehensible and Eddie Stivers doesn’t deserve your business. Capitalism is one thing, but wasting about four hours of a potential customer’s time and then saying “good news” is gouging a customer for $35,000 above MSRP is unprofessional and just plain dirty.
Do Not Buy From Stivers Ford!!!
TL:DR, I was assured I could purchase a car for a price and was met with a “deal” for $35,000 above MSRP, 4 hours of my day and a tank of gas after coming off a 24 hour shift wasted.
awesome customer service. LOVE MY 2015 KIA SOUL :-) - Pretty
I never would of thought that I would be driving off the lot with a brand new car. I was a little bit apprehensive on getting a brand new vehicle, because I'm a fresh college graduate. But Chevy & Larry helped me out SO MUCH, They worked with me and that night I had the keys to a 2015 Kia SOUL.. :-). Awesome!!!
I actually went to the dealership to have my Toyota Camry... - bdenison
I actually went to the dealership to have my Toyota Camry serviced that day, about a year ago, or back in 2012. I was never extremely thrilled about having a "car" because I went from driving a Ford Expedition (2 different ones) for a total of 9 years and then traded for the Camry back in 2010 (same dealership). I didn't think it would be even possible to trade again - one year later. I never do that! I have always driven a vehicle for what seems like FOREVER!! I just happened to mention that I wasn't happy and really liked SUV's and missed the one that I had. While I was waiting for my Camry to be serviced, the sweetest (not pushy at all) salesman came up to me in the waiting area and introduced herself, Seana Corsale. She asked would I like to test drive an SUV....of course, I was like "sure...but I probably can't afford it".....in about 30 minutes time I had driven a Tahoe and a Mazda CX-9. I liked both of them, but decided on the Mazda. I couldn't be more pleased and I probably would have never considered doing this transaction but I had the NICEST SALESPERSON EVER!!! I appreciate all of her assistance that day to make me drive out of there (about 8:30 that night) a very pleased customer. Seana was so patient; she stayed with me for several hours to get all the paperwork, etc. taken care of. If I ever desire to trade again, whether it be for a used or new vehicle, I will definitely contact Seana Corsale before I do anything else!!