Love my new CX-9 - Cx9BE
Thanks Hiley Mazda for a great experience trading in my current car and leasing a new CX-9. Thank you also to salesman Bill Smartt. You helped me find the perfect size SUV with the features I wanted. I love the heads up display and the navigation system is great. Have a feeling this won’t be my last CX-9.
Toyota Highlander - Butterbeans
We stopped by to "look" and were so impressed with the salespeople we were in shock. Friendly and most concerned about our needs, Stephen Kennedy and Blake Hill (who was a trainee) treated us like family as they described every detail of the Highlander. Mr Kennedy was teaching Mr Hill all about communicating with the buyer. It is people like Mr. Kennedy and Mr. Hill that make Serra Mazda the business it is today.The financial officers went beyond the call of duty to help us finance this vehicle. The Serra Mazda Dealer is blessed to have these men as part of their staff.
awesome customer service. LOVE MY 2015 KIA SOUL :-) - Pretty
I never would of thought that I would be driving off the lot with a brand new car. I was a little bit apprehensive on getting a brand new vehicle, because I'm a fresh college graduate. But Chevy & Larry helped me out SO MUCH, They worked with me and that night I had the keys to a 2015 Kia SOUL.. :-). Awesome!!!
Body shop and factory recall work - vedadd
I initially came to med mazda for air bag factory recall replacement, shifter nob replacement, oil change, car detailing and a tire rotation. I requested a loaner car which was not available upon arrival, detailing was not performed, and the shifternob came damaged. I must have really caught them at a bad day. I left an initial review detailing that and was contacted by Med Mazda to rectify the situation. Med mazda folks replaced the shifternob at no charge and detailed the car for free. I though that was more than fair and I came back later for extensive body work, which was done well and on time. I was kept informed during the entire length of the procedure and was explained all work done. Good people at Med Mazda.
They took great care of me. - LoveG4ever
I had been searching for a great deal on a used vehicle. The team at Dean MCCrary was very friendly and made the experience painless. I have heard that buying a car as a single female can be degrading. This is not the case at Dean MCCrary. Jeff was friendly and promptly returned my calls. I wound up with a fantastic deal. I did read on their site that I had to have a down payment. I was ready for this when I walked in the door. The team was super nice and I LOVE my new-to-me car!
Rude finance department - doesnotwantyourstupidwarrenty
Bought a vehicle from here not long ago. The salesman was spectacular and made the entire buying process easy but once we went over to the finance department things hit the fan. The guy would not take no for an answer. We had been there for hours and needed to leave. We kept telling him that we did not want additional coverage and he would find more and more things to show us. I am patient but it finally reached a point where it was just too much so I told him that we didn't want it and we needed to go. His reply was "It is my right and my obligation to tell you all of your options" in the rudest possible tone. He finished going over the warrenty so I told him I did not want an extended warranty and he nodded and said "okay." I thought when started clicking for a minute on his computer that we were finally getting the paperwork ready as we were in a hurry, only to a webpage of what all the extended warrenty covered! Did they think that being rude and making me stay LONGER would make me want to buy something I had already told them I did not want???
I actually went to the dealership to have my Toyota Camry... - bdenison
I actually went to the dealership to have my Toyota Camry serviced that day, about a year ago, or back in 2012. I was never extremely thrilled about having a "car" because I went from driving a Ford Expedition (2 different ones) for a total of 9 years and then traded for the Camry back in 2010 (same dealership). I didn't think it would be even possible to trade again - one year later. I never do that! I have always driven a vehicle for what seems like FOREVER!! I just happened to mention that I wasn't happy and really liked SUV's and missed the one that I had. While I was waiting for my Camry to be serviced, the sweetest (not pushy at all) salesman came up to me in the waiting area and introduced herself, Seana Corsale. She asked would I like to test drive an SUV....of course, I was like "sure...but I probably can't afford it".....in about 30 minutes time I had driven a Tahoe and a Mazda CX-9. I liked both of them, but decided on the Mazda. I couldn't be more pleased and I probably would have never considered doing this transaction but I had the NICEST SALESPERSON EVER!!! I appreciate all of her assistance that day to make me drive out of there (about 8:30 that night) a very pleased customer. Seana was so patient; she stayed with me for several hours to get all the paperwork, etc. taken care of. If I ever desire to trade again, whether it be for a used or new vehicle, I will definitely contact Seana Corsale before I do anything else!!