Excellent experience - mikegagliardo
We had a great experience working with Will and the whole Med Center Mazda team! Thank you for taking such great care of us - we'll be back!
Full Service and Detail - DMP
Appreciate the great service and use of a rental car for the day. Work was complete when informed and able to retrieve the vehicle quickly.
Hiley Mazda does not stand behind their product - Mazda 6 unhappy
Buyer beware, 2016 Mazda 6 Grand Touring models are confirmed to have an issue with the clear coat peeling from the wheels. Mine started peeling with only 15,000 miles leaving an otherwise very good looking car an embarrassment to drive. Not knowing this was an inherent problem for this model year, my only option was to drive the car as the wheels continued to get worse. Finally disgusted with the way they looked, I found some hope online as others had experienced the same problem and were able to receive replacement wheels through Mazda at no cost. My experience here at Hiley Mazda of Huntsville has not been a pleasant one in regards to trying to resolve this same issue. I have been getting the run around from the service advisor for over a month now claiming he is waiting on the district service manager to make a decision on the claim. I expected more from a $35,000 car. I didn't even make it 18 months before I was no longer proud to be driving my new Mazda. When a company charges this much for upgrades such as premium wheels and the "Grand Touring" package (bringing an otherwise $23,000 car to $35,000) you would expect them to stand behind their product.
A very disappointed customer,
Muscle Shoals Al.
Completely bamboozled!!! - Next11
Spoke with multiple salesman about a 2018 Ford Mustang. I was emailed a quote instantly. I went as far as to call to verify that the price we negotiated would be the same price before financing. I was assured by TWO salesman (via TEXT, CALLS, AND EMAILS) that it would indeed be that price when I arrived. Everything was smooth until it was time to sign for the car. The price was most certainly not the same. Instead of righting the wrongs of his team, the manager (who was extremely loud & obnoxious) played back a recording of the phone conversation that took place with one of the salesman. He literally heard his salesman verbatim say everything that I had told him took place and still refused to honor the commitment. The worst customer service experience I’ve ever had. To be lied to after driving over FOUR HOURS to do business. Con artistry at its finest!!
Waste of time - Jandj514
We went in with the intention of purchasing a Mazda CX-5 for our daughter. According to their online inventory the exact features we wanted were on a car that they had. When we got there they only had a few grand touring models on the lot. I inquired about the car that I saw online and they went to check. I waited 45 minutes while they tried to locate the car. They had no idea where it was and the dealer had a very small inventory. They told us that it was on display at a local mall. When I stated that I didn’t want to purchase a vehicle sight unseen, their suggestion was that I ride by and look at it and let them know what I think. We said we would, but left headed to Sandy Sansing Mazda in Pensacola. While in route, the general manager called and said that the vehicle was in their service department for the Takata airbag recall, but that he could sale me a grand touring edition. The vehicle that I intended to purchase was a 2018 and from my research I knew that Mazda had not used these airbags on new cars in several years. Proof that he was lying to me, then trying to sale us something we didn’t want or need. I will never do business with a Dean McCrary dealership again.
awesome customer service. LOVE MY 2015 KIA SOUL :-) - Pretty
I never would of thought that I would be driving off the lot with a brand new car. I was a little bit apprehensive on getting a brand new vehicle, because I'm a fresh college graduate. But Chevy & Larry helped me out SO MUCH, They worked with me and that night I had the keys to a 2015 Kia SOUL.. :-). Awesome!!!
I actually went to the dealership to have my Toyota Camry... - bdenison
I actually went to the dealership to have my Toyota Camry serviced that day, about a year ago, or back in 2012. I was never extremely thrilled about having a "car" because I went from driving a Ford Expedition (2 different ones) for a total of 9 years and then traded for the Camry back in 2010 (same dealership). I didn't think it would be even possible to trade again - one year later. I never do that! I have always driven a vehicle for what seems like FOREVER!! I just happened to mention that I wasn't happy and really liked SUV's and missed the one that I had. While I was waiting for my Camry to be serviced, the sweetest (not pushy at all) salesman came up to me in the waiting area and introduced herself, Seana Corsale. She asked would I like to test drive an SUV....of course, I was like "sure...but I probably can't afford it".....in about 30 minutes time I had driven a Tahoe and a Mazda CX-9. I liked both of them, but decided on the Mazda. I couldn't be more pleased and I probably would have never considered doing this transaction but I had the NICEST SALESPERSON EVER!!! I appreciate all of her assistance that day to make me drive out of there (about 8:30 that night) a very pleased customer. Seana was so patient; she stayed with me for several hours to get all the paperwork, etc. taken care of. If I ever desire to trade again, whether it be for a used or new vehicle, I will definitely contact Seana Corsale before I do anything else!!