5 Arizona BMW Dealers

Very professional the video they made of The services - guynewman65

Very professional the video they made of The services needed was great I difently would recommend BMW of Tucson

My sales advisor was a pleasure to deal with and the - pjsaigh

My sales advisor was a pleasure to deal with and the Finance person helped make the process go smoothly and efficiently.

Buyer beware of this BMW dealership. - wolfecohn

Buyer beware of this BMW dealership. Long story short, we purchased a 2024 CPO X3 from this dealership a few months ago. The day we purchased the vehicle, we were with our newborn son and it was 110 degrees outside. So I tried my best to visually inspect the car in the heat. Once we got the vehicle home in the garage I started noticing a bunch of tiny chips all across the passenger side of the vehicle (called fish eyes). We took the vehicle back to the dealership within days to get a ding taken out and had the PDR guy look at the passenger side of the vehicle…..his face said it all. Both passenger side doors had been repainted and with a shady paint job that somehow passed this dealerships CPO inspection. I immediately complained with the dealership as we were told this vehicle had no accident history so that’s the price we negotiated thinking we were buying an accident free, CPO X3. We were directed to Robert Herber the general sales manager. Of course he put on a great act like he was going to take care of things and had us return the vehicle to them so his main shop foreman could inspect the vehicle further. Keep in mind, this is our first family vehicle with our newborn son so buying a previously damaged vehicle wasn’t something we wanted to do. Fast forward, I never got any communication from Robert the vehicle had been looked over by his shop foreman. It got sent to Chapman Collision Center to get the entire passenger side of the vehicle repainted. This was already a headache as we knew the value of the vehicle had been depreciated by knowing it was damaged and now needed the entire passenger side of the vehicle repaired and repainted. I say repaired because Chapman Collision center confirmed the passenger side doors needed body work on them to be properly back to bmw certification standards. This was NOT just a paint issue. We finally get the vehicle back from the dealer and right away I noticed the horrible job they did. They literally left paint overspray below the passenger side of the front bumper and on the interior of the doors. The engine bay had a ton of overspray, body shop dust on it as well as in the interior of the vehicle. I had to spend over an hour with a microfiber towel and some cleaner to wipe it all off. I made Chapman Collision center take the vehicle back to remove the overspray in which I discovered a ding on the passenger side interior door sill that of course, they wouldn’t take blame for. I’ll document it in the photos. I had communicated all these issues with their body shop to Robert Herber who never responded back to me. The last conversation we had with him was pleading that the dealership include an extended warranty on the vehicle knowing it had been damaged for peace of mind down the road. Robert agreed he would try to do that for us……we waited and nothing. Both my GF and I tried emailing and texting him to literally get ghosted by him. What’s even sadder is this is the second vehicle my girlfriend has bought from this dealership and this is how we’ve been treated by them. Horrible!! We will never buy a vehicle from them again.

Joseph Ramos made my car leasing experience a breeze. - lpedrego

Joseph Ramos made my car leasing experience a breeze. I reached out to him over the weekend and let him know I was looking for an iX, which has been discontinued. He made sure to ask all the right questions. By Monday he had found multiple options to choose from, provided a quote, and arranged to have my car shipped in from out of state. Joseph provided meaningful updates everyday and had me fill out all the paperwork remotely. Less than 2 weeks later I picked up my car and spent less than an hour at the dealership as a result of Joseph's proactive efforts. He was efficient, professional, and I will gladly work with Joseph Ramos again when my lease is up.