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This was the best experience we have had purchasing a... - jeffandkimaz
This was the best experience we have had purchasing a car. Steve Murphy was off the charts. It made the decision to buy, very easy
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New Car Sales Associate
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Not sure why anyone would shop elsewhere... - Informed_buyer
Georges and Mark (GM) were extremely easy to work with. The entire deal was worked through text and email. Georges was very responsive and respectful during all communications. We drove almost an hour to the dealership and I was worried things would change once we arrived, they did not! Exact deal we spoke about prior down to the penny. We will be coming back for our next vehicle, no doubt! Thank you for making this transaction so painless during such a crazy time.
Truly the best car sales experience - malty
Chapman BMW made my 2020 X5 purchase absolutely seamless and fast. Hany (our salesperson) knocked it out of the park with being efficient and thorough.
Absolutely amazing experience. I usually get terrible... - MrsBritniJ
Absolutely amazing experience. I usually get terrible anxiety when car buying but this was so painless and easy. The time from arrival to pulling off the lot was the least amount of time ever spent buying a vehicle. Jeremiah and Jason worked with us to get the best deal possible with my MIL’s decent credit but minimal credit history. We will be referring all of our friends and will definitely reach out to Jeremiah the next time we’re looking for a vehicle.
Worst BMW purchase experience ever, go somewhere else - BMW
Purchased a NEW 2018 330 in Sept of 2019...magically didn't disclose they had put the car warranty in service nearly 2 years ago and the warranty and maintenance were ticking off the clock. Also forced me, as an out of state buyer, to title my car without my approval in Arizona that resulted in months of extra work and money to fix their screw up. I tried extensively to get help from them with the warranty and finally after 9 months trying to get them to communicate with me and getting the AZ Attorney General involved (which was a waste of time) wrote to BMW USA and got an area sales manager that fixed the problem in a few days. I've purchased and owned BMW's for 20 years and have never experienced anything like this in terms of washing their hands of any responsibility. BMW Tucson ruined the purchase experience, doesn't follow up, lies and will cheat you to get a deal out the door. Avoid Martin, Brett and the GM Mr. Giamacozzi. Go somewhere else to find your new BMW.