Great experience. - Nathaniel.arana
Great buying experience. Joe Lena made everything quick and painless. I was in and out quickly and felt like everything was taken care of. Highly recommend.
Top Reviewed Specialists At This Dealership
New Car Sales Associate
Certified Pre-Owned Sales
Service visit and tire replacement - Tmr013
Always have a great service experience here. Vince, as usual goes above and beyond, even though they were crazy busy. For service would not go anywhere else.
Outstanding - Corrinne
Charlie Scott was welcoming warm and friendly.
Levy Antal was patient, helpful, understanding, and willing to show us many cars, never rushed, listened and worked very hard to meet all our needs.
In the end we walked away with a new car extremely happy and satisfied.
Things are getting much better. - Tony V
I have been a customer of Tucson BMW since 2000, both service and purchase/lease. At first, everything went smoothly, However, it seems that service deteriorated with the takeover by AutoNation, Rarely did we see the same service advisor. Many were from Honda and I want someone familiar with BMW. We had a recent issue with a key and were told to make an appointment when it was not necessary. Early morning arrival, 40 mi round trip. Needless to say we were annoyed, However, we saw a large sign from the new manager, Tracy Moorman, saying he was ready to assist. We called, explained our problems and he said they would be addressed.
More recently, we needed our normal service, We did get to speak to Tracy and left feeling that the dealership now had the leadership it needed, (The previous manager was from California and it seemed he felt he was demoted to Tucson, and upset to be located here.)
We did get our regular service advisor, Steven Joseph. We asked about new tires, and were given not only a reasonable price, but also a discount on the alignment, He also recommended coming in before our service warrantee ran out. In all, someone who cared and a different, much better experience than before.