Simply the best! - Hesham
This is my first ever car, and since day 1, Craig shared his wealth of knowledge about all the in and outs of the 330i which i had my heart set on. Not only did he explain all the details about the vehicle, but he also built a personal connection with me, helping me throughout the journey, being transparent and honest. Craig is very friendly, kind, and most importantly passionate! His shared passion and connection was the driving force behind the deal. Craig dealt very honestly and professionally throughout the mission to achieve my dream BMW! I recommend Craig to anyone who is looking for a new whip! He might just make your dream a reality, because he most certainly did for me! Once again, thank you so much Craig for your continuous support, shared passion, determination, motivation, and the belief to acheive this dream together! We did it!
Top Reviewed Specialists At This Dealership
New and Certified BMW Sales
New Car Sales Associate
Not your typical car owning experience. - bcurcio
This will be my third BMW and all of them were purchased here at Chapman. Of course, I’m sold on the brand; for me it’s truly is the best driving experience in terms of form, function, performance, and reliability. Obviously, I cannot compare other BMW dealers, but the customer service at Chapman is amazing from the moment you walk in. All of the front-desk, sales, finance, and service personnel are extraordinarily professional, friendly, courteous, helpful, and efficient. You’ll be amazed at how pleasant and easy it is to purchase a vehicle. They have earned my recommendation and a lifetime of business from me.
Superior - Kk
Not only was my service provider awesome, the entire staff is great. AJ Is the best. I recommend this particular service dept over any other.
Excellent Service! Highly Recommend! - cturner6907
TLDR: I "Highly" recommend shopping at BMW of Tucson! Best car shopping experience I've had yet. Friendly staff, very knowledgeable, No pressure, full transparency, very well taken care of vehicles, great trade-in value, excellent service, no haggle pricing, no commission based sales and phenomenal attention to detail. These gentlemen are amazing:
Devin Shamblin, Client Advisor
Paul Peranzi, Sales Manager
Zane Moore, Financial Services Manager
I did weeks of research on vehicles using cars.com, dealership web inventory browsing, edmonds.com, craigslist, watching many youtube videos on each make and model etc. my criteria: Good daily driver, seats at least 5, sporty, luxurious and affordable. I looked at everything from Subaru WRX, Mercedes, Jaguar, Dodge, Fiat, Audi and Lexus and BMW.
I had a limited amount of time to go to dealerships and try and find my next car. I unintentionally skipped breakfast, lunch and dinner in my hunt on a Friday and visited 5-7 dealerships in Tucson. Everything from smaller used car dealerships to larger new\used car dealerships. After visiting 5 or more dealerships over a 10 hour period I came to the conclusion that a BMW was exactly what I was looking for in all my categories but none of the BMW cars I looked at had been well taken care of.
Finally I decided to go straight to the source and visit the local BMW dealership "BMW of Tucson". I was nervous because generally you pay a premium and get less for your trade-in at larger dealerships. I was trading in a mint Burgundy 2012 4-door Jeep Wrangler unlimited Oscar Mike and I knew exactly what it was worth based on other listings in the area etc.
I was greeted upon arrival by a very pleasant young man by the name of Devin Shamblin. He was quickly able to pull up his inventory of used BMW's meeting my price and other criteria. within minutes he had the keys to the vehicles and we were out in the parking lot looking at them. Devin had previously worked at a prestigious BMW dealership in Germany for 5 years and his knowledge of BMW was phenomenal. Every used vehicle we looked at was in immaculate condition and had no issues. They provided me the full carfax and service record history on every vehicle which provided me the transparency to make an educated and confident decision in buying. One of the vehicles I wanted to look at had just recently come in and was away from the dealership being detailed. I really wanted to look at that particular 328i but it was getting late. The quality of used vehicles for sale here are Leagues ahead of any other dealership I visited in Tucson.
Another person that was amazing to work with was the sales manager Paul Peranzi! Around 8pm a monsoon started dumping rain in perfect timing for Paul to run outside and evaluate my jeep trade-in. He weathered the rain, brought it into the garage and lifted the jeep to get a good evaluation with no shortcuts. They offered me much higher than any other dealership for the trade-in for my jeep. Only a small amount off of what is was worth on a private sale, amazing! and the process was very painless. The 328i I wanted to look at was running late coming back from the detailer but Paul and Devin hung out with me until past closing time, never making me feel guilty, to allow me to look at the 328i. Paul and Devin are two amazing gentleman and treated me with better service than any other service experience I've ever had. I ended up not purchasing the 328i but decided on the 2012 Black 528i I had looked at. Throughout the rest of the process Paul, Devin and Zane Moore made me feel very comfortable and continually offered me water or other drinks. They were very transparent and answered any questions and provided every detail.
2 days later, while trying to install a vent cell phone holder, 2 of the vents broke on a very fragile hinge-point. Even though i was being very delicate the damage was ultimately caused by me trying to install the cell phone mount. Paul asked me to bring it in so he could take a look at it. I was very worried and Paul erased my worries entirely when i brought it in first thing Monday morning. He immediately got me into a loaner car, was extremely fair in the repair of the vents, had the repairs done later that day and ready for pickup after i got off work. When I arrived to pick up my BMW from service Paul greeted me at the door, offered me water, personally walked me over and introduced me to the service adviser, walked with me out to the bay and stood there chatting with me until my vehicle arrived for me to drive away. His attention and sensitivity to every detail of the experience and interaction is unmatched. Over a week later I'm greatly enjoying my new BMW and am extremely thankful for the staff at BMW of Tucson and their attention to detail. I spent 5 hours paint detailing this car over the weekend and this 5 series is immaculate.
Chapman BMW On Camelback