rear brake replacement - chuckml350
Fast work to do rear brakes, priced fairly, Mark the service advisior kept me posted. Offered a loaner, I declined since I worked out of a quiet WI-FI room. Model dealership, I bypassed 2 closer ones to come here and will return.
Second great experience buying from Schumacher - VerT2102
We bought my wife's 2013 E350 from Glenn Davis and Michael Wood four years ago. (They work together as a team to help each other out if one is off or busy). They did a great job for us then. We were picking my wife's car up from minor service a week ago and ran into Michael in the hall. I was unhappy with a used Cadillac CTS-V I had purchased elsewhere, and Michael suggested a few lease/CPO options. Based on previous discussions, he picked a single car to suggest test driving. It turned out to be a perfect fit. We thought about it overnight and went back the next day. Michael was busy this time, so Glenn worked on the numbers for us. I bought a CPO 2014 C350 coupe with the AMG package and several other options that has less than 9,000 miles. I have been driving the car for a week now and couldn't be happier.
We also have a great service advisor that we really trust. One of us rashed the wheel a couple years ago and cut the side of a nearly new tire. The service department looked at it and told us the cut was only cosmetic. We have driven several years on the tire, and it has been completely safe. I appreciate that they didn't scare us into buying a new tire. They have also been great about making sure my wife has a loaner or otherwise gets to and from her work. Mercedes is never cheap, but we are always completely confident in any repairs they make and have never had to take the car back a second time.
We have been completely satisfied with all our interactions with the team at Schumacher.
Purchase of GLC300 - JOSEPH VEGSO
I went on line to explore the purchase of a Mercedes SUV and saw a vehicle that interested me, I began an on-line chat with a rep who directed me to Steven Williams the local salesman. Steve followed up immediately by phone and we set up an appointment for a test drive the next day that was convenient for me. I must add that this was Steve's day off, but still made it work my schedule. He met me and had the vehicle ready for me to view and test drive. We haggled a little over my trade in but I got what I thought was a very fair trade in price and purchased a GLC 300. I was in and out with the new vehicle in under 2 1/2 hours.
Steve was very professional, knowledgeable, friendly throughout the process. He has called me several times over the past week to check in with me to be sure everything is good. Overall it was probably one of my best car purchasing experiences ever. I will also add that I live 10 minutes from another Mercedes dealer but chose MB of Scottsdale because of the response from Steve. I highly recommend Steve and MB of Scottsdale.
EIS Benz C300 Sport 2009 82,000 miles - Dusan
Well, I will like to start with the fact that Darian (the representative) was extremely professional, however, they overcharged me on hours BIG Time. I did an online research and it takes about 2-2.5 hrs max to replace the EIS system on the Benz and This people charged me $382.44 for the part plus 6.5 hrs of labor (For What :)) in the amount of $962.00 plus Misc Charge of 48.99 (I do not have any idea for what, no one specifically explained that to me), in total $1427.09 for the EIS change. I am really laughing loud how Big of a joke I am when I allowed this professionals to do that to me. I am owning my benz for exactly 5 years and it is clean like a whistle, always done the maintenance on time with the best guy for the Benz in entire Phoenix/Scottsdale. 2 days after the service I have received a customer service phone call follow-up and I expressed my concerns (I could not discuss while I was picking the car, because I was in rush, I literally 2 days prior become a dad for the 1st time :) and it was very inconvenient because we do have only one car at the moment). However, on my request to talk to their manager no one followed up and I am really upset because of that. I wish I could post my entire bill here, so everyone can see how overcharged I was for this service. I am very disappointed and this never happened to me in Benz of Scottsdale dealership. I truly hope they will call me back and if they have any integrity return my money for extra 4.5hrs of charge. Also, I am going to send the details to BBB and hopefully they can help me. My suggestion is to stay away from this place, I wish them all the best!!! Thank you for reading.
Certified Pre Owned is a RIP OFF - Ben F
BEWARE - I have a CERTIFIED PRE-OWNED (CPO) and only 31,000 miles with a CPO warranty. I also have the $2600.00 extended warranty for my pre-owned. I found a crack in my
windshield washer reservoir plastic container and they told me it is NOT COVERED under the CPO warranty or the extended warranty it comes with!! Additionally it will cost me over $400 to get it replaced. This is after me calling the service department FOUR TIMES within 2 hours on a Monday Morning before i could speak to anyone. I first spoke with someone at 10:23 AM and they said they'd check if it is covered and call me right back. At 2:31 PM i was called back and told that my cracked windshield washer reservoir was NOT COVERED under the CPO warranty. Not only is it difficult to speak to someone - it will take all day to get answers and BEWARE of purchasing a Certified Pre-Owned Mercedes and don't get suckered into buying an extension to that warranty thinking you'll be covered.
Wonderful customer service ! - Star Kelley-Raymer
I could not have been happier with my sales experience and the way I am treated as a customer. I absolutely dreaded the experience of having to purchase a new car and the entire staff have been helpful and friendly. Greg Ring, sales manage, has gone not of his way to make me feel like a VIP. Greg Szymanski, service manager has been very responsive. I had told my sales person, Lucius, exactly what I was looking for in a used car and my expectations were exceeded. I will probably have the car for many years! However, I will certainly encourage my husband to buy a car from Mercedes Benz of Flagstaff when he is ready for a new vehicle.