service experience - Barry B
i made a last minute appointment to service my Silverado and Ben Johnson my service writer got me right in took care of some issues i wasn't even aware or and had my truck ready earlier than expected. great experience recommend Ben Johnson to take care of all your service needs he was awesome.
Top Reviewed Service Specialists At This Dealership
Quickly Diagnosed and Treated - Mijac
My 2019 Traverse Premier with 2600 miles driven began to surge in 3rd gear and above. This matched the criticism in Consumers Reports. I received a phone call that afternoon and I was told that this problem was covered by a Tech Bulletin from Chevrolet. the solution was a software update and a change of the transmission fluid.
I was worried that the transmission was damaged. Rick Thiebaud assured me that this was not the case and the Traverse would be ready that afternoon. Also, the fix was covered under the OEM warranty.
Better than a great - njw5555
I’m 71 years old I took my wife’s Cadillac to the dealership several times it’s an older car Brad treats me like it’s a brand new Chevrolet.. very cooperative very thorough I also took him my GMC truck. He’s always more than polite. Knowledgeable. Tries to find me the best deal on the Internet in case I miss it. I would certainly recommend him to anyone. The dealership is lucky to have him
great sevice - noraniles
Dexter Nix always works his hardest and best to make sure our vehicle is serviced and fixed as quickly and comletely as possible. Always had great results.
service issues on my 2011 Silverado pickup - H.K.Spears
I have been going to Freeway Chevrolet for years to do my service work on my vehicles, I recently purchase an used pickup from another dealership because Freeway didn't have the one i was looking for at the time. i started having problems with the truck and i couldn't get anything resolve from the other dealership who is known for the expression "NO BULL". if you ask me they are full of bull. furthermore, i am happy that freeway got it resolve for me and that's the real no bull...thanks Chris E. for coming through like you always have in the past.
Getting ready for a trip - Equinox Owner
We have always had our 2013 Equinox serviced here where we bought it. It has always been a pleasure to deal with the techs and advisors. Kirk Hanion is the advisor we have dealt with most. When We leave we are given what has been done and why. Would not hesitate to recommend them. In fact I have recommended them a couple of times.
Internal Service Advisor
Glad you chose us. - Big Mike
We're from out of town and needed an oil change. Angel assisted us with a smile. Also, he was kind enough to offer us a loaner as we did not have an appointment and the estimated wait time was at least 5 hours. He even suggested a couple of restaurants that he thought we would enjoy. Really nice gentleman. A real asset to the company.
Parts Service Director
Body Shop Manager
Service Department Awesome! - emlee5134
The issue with our GMC Terrain took more than one visit, but Gary kept us apprised of the situation the whole time via calls, and Jody was there to see that we were picked up and delivered to our destinations. Travis is a techie wonder...very knowledgeable! Five Stars and Kudos to Findlay GMC!!!
Normal oi maintenance - Lernstev
Great service and very timely. A pleasure to deal with on all levels. Service supervisor is top notch. Sales people are first class. Looking forward to trade in time.
bullied - dbsteeby
i called to get a oil change and by the time i left i paid for a alignment and balance $195 dollars later the service writer was jean and she just kept on you need this you need that and new i was in a hurry to go to lunch with my granddaughter she just kept telling me i needed so much i did agree to the alignment but not the balance so i just moved to wickenburg and this was my closest dealership will not come here again
Very knowledgeable and Professional - Williams5522
Thank you very much Mike for your professionalism and dedication to customer service. you were very punctual, respectful and competent. I look forward to returning as a customer.
It was worth the wait thank you - Kyletso73
It was nice to get a good deal from the guy who help us it was worth the wait I'll tell you that worth it.
Bad business - Mimi
Service department is always at a outstanding level. The financial department is another story. No customer likes it when lied to and for them to attempt to cover up a lie with another lie.
Poor service and communication - kjk42562
Worked with Service advisor Jeff and also Service Director Wayne. Poor communication and a bit condescending. Won’t return there again. Should stay away from here.
Oil change - ymctague3030
I took my truck in an oik change, Ryan was my representative, he has no customer service experience, and he's rude. He did an oil change on my truck, he asked if i wanted my tires rotated and i said yes thinking it comes with the $75.00 charge and he charged me $17.00 more for that. I've taken my truck to Walmart for oil change and their tire rotation is free!!! Ryan didn't even tell me if my tires were good or bad, if they needed more air or not, nothing! Seems like all they want is your money for employee bonuses!!!
Tire pressure monitering system - The Waiting is the hardest part
Tried to get my tire pressure monitoring system reset which takes about 30 seconds and they tried to get me to wait 2 hrs like almost all the service I've had done there. I had my oil changed and tires rotated and they never reset the tire pressure monitoring system. Discount tire company did it for free since it took all of 30 seconds and I didn't want to wait another 2 hrs a Garrets.
Horrible/Unprofessional - Feels Cheated
Terrible experience here. Commitments not honored. Excuse after excuse, delay after delay. Really disappointing experience. I have no confidence in the work done, no confidence in what they say.
Car was left with paint dust on dash. Grease on door handle - John Hafer
Paint dust on dash. Paint on under dash. Paint on rubber gaskets & glass. grease on door handles & interior leather. Glass molding was not installed correctly. Repairs to paint came off on first wash.
Not what I expected from a Lexus Repair shop. This repair was done at the Speedway Location. Have had repairs done on other Lexus here without problems.
service - Gary J.
I called 3 days in a row to schedule a service appointment. First day I called twice, was transferred and no one answered. Called back the next day and told the person that was transferring the call that I had been transferred twice the day before but no one answered. She took my phone number and said she would transfer me , but they had been busy over there. She said if no one answered she would give them my number and someone would call me back. I agreed to try that. No one called me, so on the 3rd day I called and told her and reminded her that I had been trying to schedule an appointment for an oil service for 3 days. She connected me to someone and I was scheduledm. a little frustrating.
had an excellent experience - Mark Spaulding 11
they worked with me to get the price we wanted for the car we wanted are salesman Edger was very friendly and helpful and answered all of our questions and concerns
xxxxxx DONE with their so-called "service" dept - Sira Hodge
In the year that I've owned my 2013 Camaro I've had to have the fuel injectors replaced twice, the battery, the radio, the Hill Start Assist, and then my clutch went bad. Their excuse about my clutch was "well the 100 point inspection when we sell the car only indicates that the parts are working, not that they're worn out." Well that's just great! This car only has 58,000 miles. The warranty didn't cover the clutch because it's not considered a "moving part." So Autonation wanted to charge me $2500 for parts and labor, but didn't provide me with an itemized statement for the parts. I found a local mechanic who did the job for less than $1,000. Hey, it's not covered by warranty anyway, so why not. Anyway, when I took it in because the Hill Start Assist wasn't releasing on hills (caused the clutch to overheat, probably because the clutch was burning out anyway), they gave me some baloney about using the E-brake on hills. It took my husband dumbing it down before they finally understood that the Hill Start Assist needed adjustment. My radio was cutting in and out and they replaced it under warranty, but now the new radio is even worse and I'm still having to pay for Sirius XM with fewer features! I don't know why the fuel injectors went bad twice in six months. They said I had to use premium fuel, so now I do. I hate dealing with so-called "service advisors" who have absolutely no mechanical knowledge and don't listen to you. I hate the fact that I have to have my husband talk to them. I hate the fact that my Camaro has spent so much time in the shop in one year. And then they give me hassle if I want a rental vehicle so I can get to work while they "analyze" my car. Don't get me started on how they quoted me $600 to fix a flickering headlight, and later on when I took the car to get the headlight fixed, the price suddenly changed to $1100. I'm so xxxxxx DONE with Autonation that I don't even care about the extended warranty anymore.
services - john s
i brought my truck in for a battery swap. they said it wasnt under warranty. i told the service center not to turn it off, and they did, then they had tp jump start it, then they locked my keys in the truck. and the morons used a slim jim to open it up after i told them not to because they would scratch my truck and im very maticulous about it, they refused to cut a key from the vin. and after all the headache they had to take my truck into the paint shop for repairs, was told it was monday it would be done. and nothing. tuesday comes around and nothing. wednesday comes around (today) and all i get is xxxxxxxx run around that its not done. last time i took my truck in for service they broke my center caps for my wheels. the service center along with the techs xxxxing suck. they dont listen, follow directions, or or stick to a schedule. very disapointed with them. wjen it was thorovred, service was 10x better. i would not reccomend my worst enemy to go to earnhardts chevy. and as for today i have to rent a truck for the holiday weekend because the service xxxxing sucks. if i was manager there. the techs involved that didnt listen along with service advisor i first spoke to would be in the unemployment line.
wow update: as of 11-26-18 it still isnt done and continue to get the run around on why it still isnt done. flat out earnhardts xxxxing sucks. so as of now a weekend turns into 13 days already with no truck
The Body Shop cut corners on my deer experience - David B
I hit a deer. I took it to Kingman Chevrolet body shop to be repaired because Allstate works with Enterprise Rent-A-Car. The Allstate experience is wonderful however when I got my car back the morning of is the body shop manager if he had checked the bulbs for my passenger side to match the ones on my driver side that were broken. He said no. I told him that the headlight bulbs were not Originals. I asked him if I could purchase the correct ones and have them put them in and he said no. I took it to Walmart to have them installed and found out that one of the connectors, the high-beam, the lock clip is broken. Wal-Mart electrical taped it closed for me. The low beam is screwed into place. This is totally wrong mechanical work. I noticed on the estimate that no light bulbs were on it. Even though the headlight was completely smashed. Allstate stated that all the leadership needed to do was put in a secondary request to cover these additional materials needed. I think all they wanted to do was get the Allstate checks what they already had in hand to get my car pushed out the door so they could cash the checks.
Worst experience with a dealer service - David A Valenzuela
I went to AutoNation Gilbert as my initial visit in the past for an oil change was very well received. This time around I sat in the waiting room for 6.5 hours for a windshield wiper install - THAT WAS IT. My truck needed the arm and windshield wiper and after trying to up-sell me on a new battery that I had tested by two facilities prior to my appointment, I agreed to the quick wiper arm installation. Cut to 6 hours later when they said my truck was done, I attempt to leave and realize they've only installed the wiper and NOT the arm I had requested (rear arm and wiper). I had to go back in after paying $132 and waiting six hours to wait another 30 for them to correctly find the part. Best part, after this they did NOT eat the costs of their mistake, I had to pay $12 for the part they failed to include on the initial agreement. The manager was nice and joked about them messing up and after I told him I'd been there 6.5 hours he was quick to apologize. I told him after all this mess you can't eat a $12 part cost and he agree they messed up royally. I told him I was so livid I would not come back, it was ridiculous that so many folks left before I had. Being lied to by the service associate was also fun - my truck left the shop at 3:23pm according to the paperwork but she didn't bother to find me til 5pm! When I asked if my truck had been sitting there done, she said Oh no, it was just completed. Why lie? Forget this place!
worst maintenance dept ever!! - joe
they just need it to fix the dashboard clip, they order the wrong part, i left my car there, they wrote the wrong phone number, never receive a call from them, i call for an update they told they order the wrong part, by that time it already past 4 hours, i took my car back, they re-ordered the part, again never call me again, have to call after 2 weeks, then they told me they got the right part, left my car again, they call me this time after 3 hours telling me it was fixed, car was not fixed same issue telling me that it just need it a little bit of sunlight to get the dashboard to sit.
Horrible Service Department and Treatment - Deanna
Our family has been buying vehicles from Kempton's for over 10 years. We bought 4 in 1 month. I bought a brand new Malibu from them. I have had nothing but issues with that car. It had been in the shop 7 times now. 2 times it had to be towed and 4 times I complained about the same noise, action with the engine and brakes. All 4 times I have been told it is something else. I know that the car would not act the same exact way all 4 times if it was fixed properly the 1st time. I'm completely frustrated with these issues. My family will unfortunately never buy a vehicle from Kempton's again. I will also discourage anyone I know from buying there as well. However David Farrar is a great salesman and the only one we would work with.
Not honest - Marilyn
1.0 star rating 3/8/2017
I would not recommend this repair shop. I was in a small fender bender so I brought my car in for an estimate. Tom was very thorough as he went over the damage and repairs with me. He told me it would take four days to repair. At the top of my written estimate it says four days. There was 8.2 hours of labor and 5.1 hours of paint. I brought my car in at 8AM on Monday. Tuesday afternoon a man named Jack called me. He said my car would not be done until the following Monday. I told him that the estimate was for four days and that I needed my car. He told me he would see what he could do. I waited for hours so finally I called him back. His attitude was even though the estimate was four days, too bad. Maybe we can get it on Saturday, He kept telling me that they were closed on Sunday and I kept saying the car was supposed to be done on Thursday. He did nothing to help me until I posted on Yelp. Now he says he will try and get my car by Friday. I don't know how 13.2 hours of labor turned into 8 days. Go somewhere you can trust a written estimate.
THE WORKS! $39.88