Excellent straight talking deal - surfrat
Adam knows his product well & kept the conversation in a productive mode as to what rebates I qualified for --- no pressure at all ----after talking to him about a preowned van I decided to go brand new to protect the investment with factory warranty.2 drivers delivered the van took me on a test drive & provided useful advice for maintanence .I give them all high marks.
While it is too soon to evaluate the service department ,it is my hope that I can continue to give high marks as servicing ,maintanence, & warranty issues can arise..
It is my belief that good service & honoring the warranty keeps customers, & recommends repeat business. & that will earn respect.--- More later
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Professional Dealeriship - Ivy77
We had a small hiccup when my husband and I brought my mom here to buy a Jeep, but Gordon Williams was quick to fix it for my mom. He made sure to get the matter resolved as quick as possible for her. And everyone was incredibly apologetic and understanding. Nangi Sawe took care of us for paperwork. Nangi is very professional and caring. He made the paperwork process comfortable and smooth. One of the the reason we drove all the way out to Elk Grove Dodge was for their pro veteran advertisement. This dealership is definitely pro military and veteran as they advertise. My mom served a lot of years in the Air Force and is a veteran’s wife. It’s great to bring her to a professional dealership that makes her happiness a first priority. I truly appreciate everyone’s exceptional hard work. Thank you so much.
Senior Sales Consultant
Purchase of new dodge ram truck - Bryan_suzette
Went into dealership looking for new car or truck. Was greeted by Chris and helped us out. Was friendly and very knowledgeable about all the vehicles and trucks. Ended up buying a new 2018 dodge ram truck. Would recommend this dealer and would recommend Chris as well. Drove one hour to this dealership on the 4th of July and was well worth the drive with the experience we had at the dealership.
Internet Sales Manager
Best shopping experience, no joke! - just2Bclear
I wanted to get a Fiat Spider 124, so I built one online that was perfectly within my budget and driving preferences, and started hunting for that configuration. I walked into the Fiat dealer that was closest to me and had a pretty bad experience, so I looked up and called Fiat of Glendale. I was assisted by Maya, and she told me that they had not only the specific car I wanted, but they had EIGHT of them in all available colors. I was impressed by their inventory, and excited to see the cars, so I came in the next day.
Maya was so awesome to work with. She was not only knowledgeable and transparent, but she also took pride at her work and stood by the product. Also, she knows that customer service is key to building trust and loyalty, and she nails it. My local dealer was pushy and predatory, and that's such an outdated tactic that's just not good for anybody. A customer that is manipulated into buying a car they didn't want and couldn't afford will resent your business and make sure all their social media knows. None of this happened at Fiat of Glendale, it was quite the contrary. I bought my dream car, and liked my experience so much, I'll be driving 40 miles just to give their service department my business and will tell all my friends about it.
Highly Recommend - mha23
Jorge is a great service advisor and will want to work with him again. The ladies at cashier/payment are very excllent! Great customer service!
Buyers Dream - Feelnrosie
Initially I emailed the dealership about a used car they had. I received a quick response form Ryan Satterfield. I was looking at a Fiat then I saw the Alfa Romeo Guilia . I emailed Ryan back and asked about the Guilia. I was interested in the Black Guilia TI with the red interior that was on the website.
We made an appointment for that day. I went to the dealership and my daughter in law met me there. Ryan was with a client when we arrived. The manager Tom Sonesaksith came right up to me introduced himself and shook my hand. He already knew the car I was interested in. He got the keys took me to the car. Went over some of the options. Rode me to the front to wait for my daughter in law to arrive. Once she arrived he was getting ready to take us for a test drive and Ryan came out and took over. It was a fun test drive he explained a lot about the car while I was driving. He made it fun! It was very comfortable. I Loved the car. I told him I wanted it and the rest was completely painless. We went through the information met with Tom to fill out the paperwork. I told Tom I would not be ready to get the car until Friday. Ryan picked me up at work took me to the car and I paid the down. He went over all the features thoroughly and assured me I could call him anytime with questions. This cars has a lot of great features so I am sure I will be calling. My co workers loved the car and I gave out a couple of Ryan's cards. Some were taking pictures of the car they loved it. I honestly think that this is the best car I have ever driven. Alfa Romeo and Fiat of San DIego made this the best experience and it was a calm and welcoming place. I normaly DREAD car dealerships. I am in love with my Guilia TI.
Do you want to wait 3hrs for an oil change? - Mozzy420
Do you like waiting for 3 hours for an oil change?
Do you like standing up the entire time because there is not enough seating?
Then come on down to Santa Rosa Lithia where you can come enjoy these fabulous services.
I purchased a vehicle here and got the lifetime free oil changes.
It was not worth it.
Always 1 employee working never more, always at least 2 hours to change oil everytime since 2017.
Now is not the time to become a customer of this dealer.
Now is the time to avoid it.
Amazing experience - Tkrod4
I was looking for a Dodge Journey and they had four. I had priced other dealers and they beat their prices by 2,000 dollars. It was super fast an easy. And the sales associate was super nice. I was in and out in an hour.
Thank you Hothaifa Al Eid! - Gem1308
Hothaifa Was my sales rep and was very knowledgeable on the details of the Giulia. I enjoyed working with him while buying my car. Thank you again!
Not their "customer" unless you're actively spending $$$ - CMS
I tried to return my leased Fiat 500e to Bob Baker since it is the closest Fiat dealer to my house (and Chrysler Capital (Lessor) told me to contract Bob Baker to arrange to return the car), but they flat out refused to accept it. They said they already had too many Fiats coming off leases and they were only accepting lease returns from their customers. I've taken my Fiat there for service, but I guess what they mean by "customer" is someone willing to buy or lease another Fiat from them while returning the leased car.
Everyone knows car dealers are only nice to you when you're spending money but I've never heard of one that refused to accept a lease return. Needless to say, I would never consider buying or leasing any car from the Bob Baker dealerships. Too bad for them because we were also going to upgrade our Jeep this year but we definitely will NOT be shopping at Bob Baker Jeep for that deal.
Second car purchase in 2 years - Tim J
This is our second car purchase with Glenn E Thomas in the past two years. We drive three and a half hours to get a good deal and they never push us or hassle us. I would highly recommend this dealership if you are in the market for a new Dodge Chrysler or Jeep
RUN AWAY FROM THIS PALCE - SheaCohen
The service guy Henry Garjalian very rude no customer skills. If I could give him a 0 star I would. The guy is complete liar.
Predatory Salesmanship - just2Bclear
Walked in to inquire about finding a vehicle I built online, and happened to see the same model vehicle in the lot. I asked if someone could help me and was referred to Diamond. He was really friendly at first, and seemed to give me his honest recommendations. I asked to take the car on a test drive and it went great, but I made it clear that I just wanted to test it out because that particular vehicle had too many add-ons I didn't want and could not afford. I stated my budget upfront, and Diamond said they could work with me. He asked if I would take that car if it was within my budget, even though it had frivolous packages, and obviously I was interested. I wanted that model and color, so being offered that car for the money I was willing to spend sounded great.
He appraised my trade-in and whipped out some numbers but they were above my budget for a car, and showed much higher monthly payments than what I could afford. Diamond became very pushy, and had an answer ready for every objection. I'm telling this guy I don't have the money to buy or even lease this car and he's arguing with me. Seriously. His "working with me" was breaking everything down to try to mask the fact that his numbers added up to $10k over my budget. He offered no deal in the car whatsoever, he was just trying to push an inflated sticker price on me. Actually, the deal he was offering on leasing that car was more than $3k over the sticker price to purchase the darn car. And that was before he even checked my credit. No joke. That's why everybody hates car sales people. I have a hard time enforcing boundaries as it is, and that is my own issue, but this outdated approach to selling cars is the reason why articles flood the internet on how to not be taken advantage of by a car sales person.
I wish I could say that I woke up from the aggressive predatory sales pitch, came to my senses and walked away. I didn't. I let this guy run my credit, cause maybe then I'll get the good deal he mentioned, but I had forgotten I froze my credit with the 3 bureaus months ago. Dude was pissed and visibly annoyed. I tried to walk away, said I would sort that out and come back. That didn't happen. I allowed myself to be manipulated by this guy and I am mortified, I'm usually smart. And then the more I'd become aware of how much time went by while I was there, the more I wanted this to work out so I could justify it.
Anyway, I had to pay to unfreeze my credit, and he actually paid for it on one of the bureaus. Then when it came to the second unfreeze, he wanted me to pay for it, like this was teamwork. Ha. I didn't, and said again that I'd like to leave and come back when it's straightened out. He rushed and got his manager or whoever, like she was his mom and I was in trouble. This woman came over and shamed me for wasting his time, and asked what I needed to make this deal work. I told her I wanted to leave and come back when my credit was straightened out, and that I didn't walk in prepared to buy. She asked what was needed to straighten it out and I said I had to pay $10 to unfreeze my credit. She tossed a $20 on the table, so I went and unfroze it using my credit card. He ran to get my credit check, and thankfully when they tried earlier it locked it so they needed to get it from the third bureau. I said again, I'll leave and figure this out, then come back. So many wasted opportunities to enforce my boundaries and verbalize my discomfort. I told him this bureau wouldn't unfreeze without a pin that was mailed to me, he argued it and asked me probing question as if he was testing my honesty. I called the darn bureau and yep. Need a pin. Can't do anything about it. "Can't unfreeze it over the phone?". I should've said, "Birch, did I stutter?". What a failure I felt like, walking out of there. It felt like an abusive marriage all over again. I was embarrassed for being such a pushover. Should've walked away 5 hours prior.
BUT, looking at the bright side, this interaction sent me running to one of their competitors. This competitor had the exact car I wanted, and they actually worked with me and my budget so well that I was able to actually buy the car instead of lease it. At the competitor, I had the absolutely best dealership experience I've ever had, and I went home with a car I absolutely love. Having to argue and play tough is no way to go through the second biggest purchase one will make in their life. Shaver of Thousand Oaks would actually benefit from treating potential buyers with transparency and respect. I won't even be going there for service, that's how bad it was. I am much more inclined to drive 1 hour so I can give my business to a place that shows they actually value their customers as people and not just as a deal they need to reach a quota. That's what builds loyalty, not this.
Great experience at motor village LA dealer - panda1570
Motor village service department went beyond expectations and did an excellent job for my car. I have an Alfa Romeo Giulia which is a new brand car in US market and I had concerns about the service etc. My car has been serviced there a few times. First time, the electric throttle had a problem and the technician Robert Ibarra found the problem and fixed. Then the brakes didn’t feel as good as before and they did a software upgrade and now the car drives even better. Robert has very good knowledge about the car and did everything professionally. Sujey and Cindy are always helpful and friendly. I live 50 miles away and each time they gave me a courtesy car so I can keep my life as normal by driving my kids to school and soccer field. I had a very good experience at the motor village dealer and I highly recommend it to anyone who needs an auto repair.
Potentially preparing lawsuit - US Service Member
Bought Porsche Cayenne from used inventory, requested rims be power coated black. And floor mats updated. Was sent pictures of SUV affirming well took care of and in great condition. After 2 months of waiting for car they painted over the Porsche emblems which I explicitly asked not to. The interior was all banged up and scratched in the cargo area. The paint was beyond embarrassing and had to be repainted. The car began to shake hard at hwy speeds as if it had been off-road always. The paint on the rims quickly faded and chipped off $800, Then the oil light began to always be on, as the engine gulped oil as if it’s low miles were fabricated. Then a service light appeared requiring a service at a $3,400 which I can’t afford. The front windshield had multiple chips, and the door handles squeaked loudly at everything. Stay away from this dealership!!! I also never received my registration for 5 months in which I had to lose time from work and pay additional $55 to retrieve. They did all this to an active duty service member preparing for deployment!?!
Absolutly the worst experience - Customer
First I was charged more than their online asking price. Next I couldn't bring my car home the day I bought it. When I could pick it up, it had many more miles on it than the contract stated. 2 days later it was in the shop and there it remains. They tried to give it back to me filthy with hand marks all over it and a piece clearly broken on the bumper with even MORE MILES!! Salesmen, managers, owners don't care at all! They can't even pretend to care! This was for a brand new car!!
Sales - Bonami
This is a "high-pressure" sales dealership. You'll be inundated w/are you going to buy "today" questions. Terrible sales service staff. If you're looking at a vehicle to get familiar with it, but aren't going to purchase immediately, do not shop here. The Salesperson will lose interest in assisting or answering questions and will be very rude.
2015 jeep renegade - Canon101
Poor service center experience that resulted in my total loss of my factory warranty and extended warranty. Their claim the modifications a Blowoff valve to my turbo caused added horsepower and torque that resulted in the failure of my rear differential and starter starting to fail. They kept my vehicle for 2 days lied about calling me that it was ready. They claimed that it's not there fault but the decision to eliminate my warranty comes down from the corporate office of FCA. but this isn't true I've heard this many times over the Internet that it is from the dealership that marks the Restriction only they can lift it so it was them that did this not the corporation only the corporation follow their lead on this matter so again they continue to lie to me about this. the Magnuson Moss Act protect my rights they have to prove that whatever modifications were put on the vehicle say modified exhaust or anything else would have to be a direct result to the part that failed not result in and completely eliminating my whole warranty.
Worst service manager EVER..... - 500e
The lease process was not so bad on the 500e but the service mgr (Mike Garcia) has been a nightmare.... Recently found out he lied to me several times about not offering a paid rental car while my car is in for warranty or recall.... Does not return phone calls... No business ethics at all!
I would rather drive much further to the next Fiat dealer than deal with Mike again.
My wife and I had a wonderful experience at Champion FIAT... - GucciFiat
My wife and I had a wonderful experience at Champion FIAT in Downey, CA. Wendy was very sweet & had a thorough understanding for every aspect of the vehicle we ultimately ended up purchasing. Martin was very honest, he was assertive but not pushy. We originally looked at purchasing a FIAT from Orange Coast FIAT in Costa Mesa; however, they were extremely rude and arrogant. We couldn't be happier that we decided to give FIAT another chance; otherwise, we wouldn't have met such great people like Martin & Wendy.
They had to call engineering to align. Sunroof ? - Nicoundergeoundgarage
And couldn't do it ! And my alignment ? No paper work but they did it lol and it was perfect ! No print out nothing ! New stock nob ordered now the metal is scratched lmao ! you'll wait 2 months for anything ! Do not buy here do not go here they don't know how to work on their own cars !
Dishonest and underhanded - kw727
This car dealership is very dishonest and sneaky. The whole time I was negotiating with the salesmen, I said I only wanted a 60 month loan. I made a big deal about only wanting a 5 year loan throughout the negotiations. We agreed to a price with a car payment amount with a 60 month loan. Today, I got my car loan statement and it says it is a 72 month loan. They tricked me and put the contact in front of me and pressured me so fast that I didn't have time to read the fine print. I should have read the fine print, but they were also very dishonest and intentionally tricked me. I would recommend everyone avoid this dealership because they are underhanded and deceptive.
Excellent service!! Jorge and Peter were incredible!! So... - Mirandaglasco7
Excellent service!! Jorge and Peter were incredible!! So friendly, answered all our questions, amazing customer service!! So glad we came here! And will for sure go back! A+!!! Come here for your next vehicle!!
Great little car, fun to drive - Dolson
We had a great experience buying our car from Ontario Fiat. Steve was really good to deal with, He was very informative and walked us through every thing. Such a pleasant person.
We are enjoying the car very much. The parts Department was very efficient also.
We would highly recommend Ontario Fiat.
8000 mile service - pureflipking
I had my first service for my car and it was a good easy check in and go. They told me what needs to be done and where my warranty stands in terms of the service before they can start working on it. The car was washed after the service had finished. A good lounge section to watch tv and read magazines, and if you feel like watching the tv from inside of showroom cars, you can.