Fast and easy as 1,2,3 - Sandrasanchez_7115
Dealt with 2 different sales men...unfortunately the first guy wasn’t as helpful but I’m glad that didn’t work out. There was too much going back and forth and miscommunication. Glad that didn’t work out though. Reached out to another sales man by name of ROB. Amazing guy! He knew which car we wanted and did everything in his power to let my husband and I drive off the lot with a brand new 2018 Dodge Charger scar pack! He made sure we enjoyed the test drive and answered any possible questions we had. Offered such a great service. We will definitely come back in a few years for an suv and make sure we go through Rob again. Thanks Rob for helping us out and having everything ready the day we drove out there.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Internet Sales Manager
RAM Sales Manager
Easy to deal with - Msullivan
Jason Remillard was polite and easy to deal with. I have purchased a number of new cars and this experience was one of the easiest.
Ask for Danny, he will take good care of you. - Phillip R. Corbello
I own a Fiat 500e with a broken tire pressure sensor. Daniel Cerna the Service Advisor took care of me. He repaired it plus he replaced a foggy rear lamp, plus a couple of recall upgrades. He told me that it was all covered under warranty. (It wasn't, but he had it covered anyway). Saved me $500.00 it repair cost.
When i came to pick up my care i was very late and Danny had already gone home. He came but to the dealership to get my my care so i could take it home. Talk about going above and beyond the call of duty to help out a customer that was having a hard time navigate his day. Danny saved me hours of grief and i recommend taking your car to Van Nuys FIAT for all your service and repair needs.
I know i will.
Jon swhartz - Amy
My name is Amy, I am a customer, no one asked or pay me to defend JON SWHARTZ, He is a very good manager, I bought a car from him. He was honest and follow through everything as he said he would. He stayed up late to answer all his emails. When I had questions, I emailed him, he responded at 10 pm. Who does that? Where do you find such a great dedicated manager at an auto dealership these days? So I strongly advise whoever wrote that bad review to shut your big mouth! Maybe you need to check your own attitude! That's right, I just told you. That's my personal opinion. Now the only reason I give customer service and 1 star is because of that finance manager STAR. She has a horrible attitude. That department is what brings customer service down. Not sales, not service. Everything else is great. STAR has to realize she is just another worker, she is not an owner. She can be replaced in a heart beat, her attitude affects the overall customer satisfaction.
Satisfaction guaranteed! - Wino
Walked into the dealership and I was greeted by Jose. He showed me the cars I was interested in and gave me the full description of each vehicle that I test drove. He worked with me through the buying process and I was able to achieve a very satisfying purchase, much different than my past experiences. I can honestly say this is the best buying experience I have ever had! P.S. the finance manager was also easy to work with!
Outstanding service! - Alfaguy
Great routine service appointment for my Giulia Quadrifoglio! Charles Kemp and the Alfa Romeo team were ready to go upon my arrival. Car drop off, loaner car, and completion on time was spot on. Great visit.
MAJOR PROBLEM CORRECT QUICKLY AND WELL! - PAUL BANG
A nasty rat had nested under my Chrysler 300C engine cover and had eaten a big part of the engineer wiring harness. Even though Chrysler no longer makes this harness, Litia stepped up to the plate and got it repaired for me while I was waiting. I am a long time customer of Lithia and I plan to buy my next car there because they have always "taken care" of me and my car's welfare.
Great customer service! - C. Cantrell
The customer service I have received there has been great. Only a couple of mishaps, but nothing that would change my opinion on them. Jorge is amazing and he gets you taken care of right away and is always professional.
Amazing experience - Tkrod4
I was looking for a Dodge Journey and they had four. I had priced other dealers and they beat their prices by 2,000 dollars. It was super fast an easy. And the sales associate was super nice. I was in and out in an hour.
Thank you Hothaifa Al Eid! - Gem1308
Hothaifa Was my sales rep and was very knowledgeable on the details of the Giulia. I enjoyed working with him while buying my car. Thank you again!
Superior service by Karen - Mum3
Karen is always helpful and considerate with all my request and concerns. She answers all my questions and makes me feel at ease with my car getting taken care of by the service department there. She goes above and beyond what I would expect from a dealership .
ANTIDOTE TO SOREHEAD REVIEWS...MINE. - craigosaur 53
Shaver's went to the wall for me. EVERYBODY I dealt with there was great. I know about Mike Allen, but what about Kier Sole? He's the service guy who you most often interact with and he's terrific. I leased a FIAT 500e, which is the greatest car I've ever owned (including my old Mercedes 350 SX, and my Porsche 928, and my Prius!) But a girl who was texting rear ended me one early morning and the electric cable bundle was severed. BIG deal to fix it, took forever, and they were really trying. I was suspicious about accepting it back. NO PROBLEM, they responded, and helped me get Chrysler to buy it back as a "lemon" (which it really was not, ever.) THEN, they alerted me to a special promotional lease and I got a brand NEW one which has been perfect. The owner, Chuck (?) Shaver himself, put himself out and checked back frequently to make sure I was satisfied. Okay? I THINK IT'S SAFE TO SAY YOU WILL GET A FAIR SHAKE AT SHAVER'S FIAT of THOUSAND OAKS, based on my experience!!
Dealership will make false inquiries using your information - Ashley
Steer clear of this dealership providing YOUR information to other dealerships to bombard and annoy you!!! I inquired about a new vehicle. Brian Ramirez ,(310) 528-1380, Internet Sales Consultant, responded to my email, I told him exactly what I was looking for with a reasonable budget for a new car. It didn't seem like he was interested in my budget or helping me to find a car so I let him know I would be taking my business elsewhere. Within 15 minutes of sending that email, I'm getting several solicitations; 8 emails, 5 phone calls, and 2 text messages from other dealerships saying I inquired on various cars through them which I have not. I doubt it's a coincidence!! This is extremely unprofessional!!!
Avoid at all cost!!!!! - John S
This is probably the worst dealership in America. I have no idea why the parent company allows this dealership to maintain a franchise. I took my car, which was under warranty, for a minor issue that should have taken a few hours to diagnosis and repair. Instead, it took 6 days!!!
If you patronize this business after reading these honest reviews, you are simply a fool. I blame the Jeep corporation for allowing these buffoons to sell and service their products. Where is the accountability that Jeep of America should enforce?
Absolutly the worst experience - Customer
First I was charged more than their online asking price. Next I couldn't bring my car home the day I bought it. When I could pick it up, it had many more miles on it than the contract stated. 2 days later it was in the shop and there it remains. They tried to give it back to me filthy with hand marks all over it and a piece clearly broken on the bumper with even MORE MILES!! Salesmen, managers, owners don't care at all! They can't even pretend to care! This was for a brand new car!!
Worst service manager EVER..... - 500e
The lease process was not so bad on the 500e but the service mgr (Mike Garcia) has been a nightmare.... Recently found out he lied to me several times about not offering a paid rental car while my car is in for warranty or recall.... Does not return phone calls... No business ethics at all!
I would rather drive much further to the next Fiat dealer than deal with Mike again.
My wife and I had a wonderful experience at Champion FIAT... - GucciFiat
My wife and I had a wonderful experience at Champion FIAT in Downey, CA. Wendy was very sweet & had a thorough understanding for every aspect of the vehicle we ultimately ended up purchasing. Martin was very honest, he was assertive but not pushy. We originally looked at purchasing a FIAT from Orange Coast FIAT in Costa Mesa; however, they were extremely rude and arrogant. We couldn't be happier that we decided to give FIAT another chance; otherwise, we wouldn't have met such great people like Martin & Wendy.
They had to call engineering to align. Sunroof ? - Nicoundergeoundgarage
And couldn't do it ! And my alignment ? No paper work but they did it lol and it was perfect ! No print out nothing ! New stock nob ordered now the metal is scratched lmao ! you'll wait 2 months for anything ! Do not buy here do not go here they don't know how to work on their own cars !
Dishonest and underhanded - kw727
This car dealership is very dishonest and sneaky. The whole time I was negotiating with the salesmen, I said I only wanted a 60 month loan. I made a big deal about only wanting a 5 year loan throughout the negotiations. We agreed to a price with a car payment amount with a 60 month loan. Today, I got my car loan statement and it says it is a 72 month loan. They tricked me and put the contact in front of me and pressured me so fast that I didn't have time to read the fine print. I should have read the fine print, but they were also very dishonest and intentionally tricked me. I would recommend everyone avoid this dealership because they are underhanded and deceptive.
Excellent service!! Jorge and Peter were incredible!! So... - Mirandaglasco7
Excellent service!! Jorge and Peter were incredible!! So friendly, answered all our questions, amazing customer service!! So glad we came here! And will for sure go back! A+!!! Come here for your next vehicle!!
Great little car, fun to drive - Dolson
We had a great experience buying our car from Ontario Fiat. Steve was really good to deal with, He was very informative and walked us through every thing. Such a pleasant person.
We are enjoying the car very much. The parts Department was very efficient also.
We would highly recommend Ontario Fiat.
8000 mile service - pureflipking
I had my first service for my car and it was a good easy check in and go. They told me what needs to be done and where my warranty stands in terms of the service before they can start working on it. The car was washed after the service had finished. A good lounge section to watch tv and read magazines, and if you feel like watching the tv from inside of showroom cars, you can.
South County Chrysler Dodge Jeep Ram Fiat