Top Reviewed Specialists At This Dealership
Purchase of our 2018 RAM Laramie eco diesel 4x4 crew cab - MORFNET
My wife and I worked with Coach on the purchase of our 2018 RAM Laramie eco diesel 4x4 crew cab and from the beginning felt that we were always treated with dignity and respect. Even though the RAM that we wanted was not in Elk Grove Dodge's current inventory, he assured us that they would be able find it and complete the transaction before the current sales incentive expired. Within a few days, we were delighted to hear from Coach that the dealership had secured two trucks that met our exact specifications. The purchase process went super smooth including our experience with the finance manager Keith Baker, who helped us to get excellent terms on the extended warranty. Within a few hours we were driving home with the exact truck that we wanted and received all available sales incentives. We were very pleased with the entire purchase experience and give everyone that we worked with at Elk Grove Dodge a 10 out of 10 star rating. Thanks again Coach for your excellent assistance!
Kim and Sue Morford
Senior Sales Consultant
Purchase of new dodge ram truck - Bryan_suzette
Went into dealership looking for new car or truck. Was greeted by Chris and helped us out. Was friendly and very knowledgeable about all the vehicles and trucks. Ended up buying a new 2018 dodge ram truck. Would recommend this dealer and would recommend Chris as well. Drove one hour to this dealership on the 4th of July and was well worth the drive with the experience we had at the dealership.
Internet Sales Manager
Best shopping experience, no joke! - just2Bclear
I wanted to get a Fiat Spider 124, so I built one online that was perfectly within my budget and driving preferences, and started hunting for that configuration. I walked into the Fiat dealer that was closest to me and had a pretty bad experience, so I looked up and called Fiat of Glendale. I was assisted by Maya, and she told me that they had not only the specific car I wanted, but they had EIGHT of them in all available colors. I was impressed by their inventory, and excited to see the cars, so I came in the next day.
Maya was so awesome to work with. She was not only knowledgeable and transparent, but she also took pride at her work and stood by the product. Also, she knows that customer service is key to building trust and loyalty, and she nails it. My local dealer was pushy and predatory, and that's such an outdated tactic that's just not good for anybody. A customer that is manipulated into buying a car they didn't want and couldn't afford will resent your business and make sure all their social media knows. None of this happened at Fiat of Glendale, it was quite the contrary. I bought my dream car, and liked my experience so much, I'll be driving 40 miles just to give their service department my business and will tell all my friends about it.
Joel in service is great - Whodis1993
I’ve had several encounters with Joel in service and have been satisfied with his assistance every time. He’s great with communication and making sure I have pleasant service visits. Look forward to working with him again
warranty work - the noid
The overall experience was GREAT Great service, Jorge was awesome. The warranty upgrade was done on the spot and in under an hour!!! I will be returning to Litihia in the future for more service work.
Great discounts on new vehicle! - Cherie
Very happy with my purchase! After doing research and visiting another brand dealership, I went to Lithia. The incentives they offered on a 2019 Cherokee were fantastic. Loved my new vehicle after the test drive! They made the transaction smooth and I was driving my new car home within 2 hrs. I highly recommend this dealership and Craig and David were great to work with!
Awesome service - Tatted
My service was awesome! The second I arrived David made sure I understood what my car needed and how long I would wait if I decided to. He made the process less stressful
Great experience - Bmaldonado
BB and Cynthia were extremely helpful. We had a great experience buying our used vehicle. Thank you for taking the time to work with us.
Great Service - ergochic
The only thing is That previuosly, you guys would wash my car.
I would hope you have this service in the future
RUN AWAY FROM THIS PALCE - SheaCohen
The service guy Henry Garjalian very rude no customer skills. If I could give him a 0 star I would. The guy is complete liar.
Predatory Salesmanship - just2Bclear
Walked in to inquire about finding a vehicle I built online, and happened to see the same model vehicle in the lot. I asked if someone could help me and was referred to Diamond. He was really friendly at first, and seemed to give me his honest recommendations. I asked to take the car on a test drive and it went great, but I made it clear that I just wanted to test it out because that particular vehicle had too many add-ons I didn't want and could not afford. I stated my budget upfront, and Diamond said they could work with me. He asked if I would take that car if it was within my budget, even though it had frivolous packages, and obviously I was interested. I wanted that model and color, so being offered that car for the money I was willing to spend sounded great.
He appraised my trade-in and whipped out some numbers but they were above my budget for a car, and showed much higher monthly payments than what I could afford. Diamond became very pushy, and had an answer ready for every objection. I'm telling this guy I don't have the money to buy or even lease this car and he's arguing with me. Seriously. His "working with me" was breaking everything down to try to mask the fact that his numbers added up to $10k over my budget. He offered no deal in the car whatsoever, he was just trying to push an inflated sticker price on me. Actually, the deal he was offering on leasing that car was more than $3k over the sticker price to purchase the darn car. And that was before he even checked my credit. No joke. That's why everybody hates car sales people. I have a hard time enforcing boundaries as it is, and that is my own issue, but this outdated approach to selling cars is the reason why articles flood the internet on how to not be taken advantage of by a car sales person.
I wish I could say that I woke up from the aggressive predatory sales pitch, came to my senses and walked away. I didn't. I let this guy run my credit, cause maybe then I'll get the good deal he mentioned, but I had forgotten I froze my credit with the 3 bureaus months ago. Dude was pissed and visibly annoyed. I tried to walk away, said I would sort that out and come back. That didn't happen. I allowed myself to be manipulated by this guy and I am mortified, I'm usually smart. And then the more I'd become aware of how much time went by while I was there, the more I wanted this to work out so I could justify it.
Anyway, I had to pay to unfreeze my credit, and he actually paid for it on one of the bureaus. Then when it came to the second unfreeze, he wanted me to pay for it, like this was teamwork. Ha. I didn't, and said again that I'd like to leave and come back when it's straightened out. He rushed and got his manager or whoever, like she was his mom and I was in trouble. This woman came over and shamed me for wasting his time, and asked what I needed to make this deal work. I told her I wanted to leave and come back when my credit was straightened out, and that I didn't walk in prepared to buy. She asked what was needed to straighten it out and I said I had to pay $10 to unfreeze my credit. She tossed a $20 on the table, so I went and unfroze it using my credit card. He ran to get my credit check, and thankfully when they tried earlier it locked it so they needed to get it from the third bureau. I said again, I'll leave and figure this out, then come back. So many wasted opportunities to enforce my boundaries and verbalize my discomfort. I told him this bureau wouldn't unfreeze without a pin that was mailed to me, he argued it and asked me probing question as if he was testing my honesty. I called the darn bureau and yep. Need a pin. Can't do anything about it. "Can't unfreeze it over the phone?". I should've said, "Birch, did I stutter?". What a failure I felt like, walking out of there. It felt like an abusive marriage all over again. I was embarrassed for being such a pushover. Should've walked away 5 hours prior.
BUT, looking at the bright side, this interaction sent me running to one of their competitors. This competitor had the exact car I wanted, and they actually worked with me and my budget so well that I was able to actually buy the car instead of lease it. At the competitor, I had the absolutely best dealership experience I've ever had, and I went home with a car I absolutely love. Having to argue and play tough is no way to go through the second biggest purchase one will make in their life. Shaver of Thousand Oaks would actually benefit from treating potential buyers with transparency and respect. I won't even be going there for service, that's how bad it was. I am much more inclined to drive 1 hour so I can give my business to a place that shows they actually value their customers as people and not just as a deal they need to reach a quota. That's what builds loyalty, not this.
Best Dealer I've ever worked with! - Linda L
Thanks to Mark Cross and SJ Denham for another wonderful experience! Honest, experienced, wonderful service. This dealership stands far above any other I've ever dealt with!
Great experience at motor village LA dealer - panda1570
Motor village service department went beyond expectations and did an excellent job for my car. I have an Alfa Romeo Giulia which is a new brand car in US market and I had concerns about the service etc. My car has been serviced there a few times. First time, the electric throttle had a problem and the technician Robert Ibarra found the problem and fixed. Then the brakes didn’t feel as good as before and they did a software upgrade and now the car drives even better. Robert has very good knowledge about the car and did everything professionally. Sujey and Cindy are always helpful and friendly. I live 50 miles away and each time they gave me a courtesy car so I can keep my life as normal by driving my kids to school and soccer field. I had a very good experience at the motor village dealer and I highly recommend it to anyone who needs an auto repair.
ELECTRIC PROBLEM ON FIAT 500e - Franck75
My Fiat 500e has an electronic malfunction. Once a week my car won't start at all. A signal appears on and off telling me there is an issue. Phoned fiat service which told me they could only take my car in 3 weeks time. I asked them If they could lend me a car in the meantime, as I am paying my lease every month. They told me I would have to rent a car on my expenses. Same day went to see the sales manager and asked him if he had another solution. He told me to get in contact with another manager in Van Nyse. Left a message , still waiting for a return call.
So for the moment my wife doesn't want to take the risk being blocked in a parking because the car won't start again.
Nobody seems to care. Always feels good............
Absolutly the worst experience - Customer
First I was charged more than their online asking price. Next I couldn't bring my car home the day I bought it. When I could pick it up, it had many more miles on it than the contract stated. 2 days later it was in the shop and there it remains. They tried to give it back to me filthy with hand marks all over it and a piece clearly broken on the bumper with even MORE MILES!! Salesmen, managers, owners don't care at all! They can't even pretend to care! This was for a brand new car!!
Sales - Bonami
This is a "high-pressure" sales dealership. You'll be inundated w/are you going to buy "today" questions. Terrible sales service staff. If you're looking at a vehicle to get familiar with it, but aren't going to purchase immediately, do not shop here. The Salesperson will lose interest in assisting or answering questions and will be very rude.
Worst service manager EVER..... - 500e
The lease process was not so bad on the 500e but the service mgr (Mike Garcia) has been a nightmare.... Recently found out he lied to me several times about not offering a paid rental car while my car is in for warranty or recall.... Does not return phone calls... No business ethics at all!
I would rather drive much further to the next Fiat dealer than deal with Mike again.
My wife and I had a wonderful experience at Champion FIAT... - GucciFiat
My wife and I had a wonderful experience at Champion FIAT in Downey, CA. Wendy was very sweet & had a thorough understanding for every aspect of the vehicle we ultimately ended up purchasing. Martin was very honest, he was assertive but not pushy. We originally looked at purchasing a FIAT from Orange Coast FIAT in Costa Mesa; however, they were extremely rude and arrogant. We couldn't be happier that we decided to give FIAT another chance; otherwise, we wouldn't have met such great people like Martin & Wendy.
They had to call engineering to align. Sunroof ? - Nicoundergeoundgarage
And couldn't do it ! And my alignment ? No paper work but they did it lol and it was perfect ! No print out nothing ! New stock nob ordered now the metal is scratched lmao ! you'll wait 2 months for anything ! Do not buy here do not go here they don't know how to work on their own cars !
Dishonest and underhanded - kw727
This car dealership is very dishonest and sneaky. The whole time I was negotiating with the salesmen, I said I only wanted a 60 month loan. I made a big deal about only wanting a 5 year loan throughout the negotiations. We agreed to a price with a car payment amount with a 60 month loan. Today, I got my car loan statement and it says it is a 72 month loan. They tricked me and put the contact in front of me and pressured me so fast that I didn't have time to read the fine print. I should have read the fine print, but they were also very dishonest and intentionally tricked me. I would recommend everyone avoid this dealership because they are underhanded and deceptive.
Excellent service!! Jorge and Peter were incredible!! So... - Mirandaglasco7
Excellent service!! Jorge and Peter were incredible!! So friendly, answered all our questions, amazing customer service!! So glad we came here! And will for sure go back! A+!!! Come here for your next vehicle!!
Great little car, fun to drive - Dolson
We had a great experience buying our car from Ontario Fiat. Steve was really good to deal with, He was very informative and walked us through every thing. Such a pleasant person.
We are enjoying the car very much. The parts Department was very efficient also.
We would highly recommend Ontario Fiat.
8000 mile service - pureflipking
I had my first service for my car and it was a good easy check in and go. They told me what needs to be done and where my warranty stands in terms of the service before they can start working on it. The car was washed after the service had finished. A good lounge section to watch tv and read magazines, and if you feel like watching the tv from inside of showroom cars, you can.