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Initially, I showed up on a Friday evening and the... - TP Chrysler 300
Initially, I showed up on a Friday evening and the experience wasn’t as expected. On Saturday morning I decided to give it another try. Upon pulling into the dealership I wasn’t bombarded with salesmen which I found amazing. After exiting my car I met Darren White who assisted with purchasing my car. He was very helpful, superb customer service and he was very attentive. He and his manager were phenomenal. I’ve bought a few cars in my lifetime but I’ve ever had an experience quite like this one. I would recommend this dealership to anyone. Ask for Darren White when you go.....
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Awesome - shorty
I first called the dealership before going in and spoke with Marty. I told him what I was looking for and I went in the next day. Of course I asked for Marty by name and he came out and showed me around. He showed me the cutest 2018 Fiat 500 Pop in Charcoal gray, within five minutes of my arrival. I had gotten there at 1:30 and left by 5:30. Full of information and a very pleasant experience along with my new Fiat. This was in April of this year, I returned with my daughter in July, again I went in looking for Marty and again he helped us and we left with a 2015 Kia Forte. Would I go back or recommend my salesman to anyone looking for a car. Yes, Marty at DCH. Thank you for making it easy to buy a car.
Internet Sales Manager
Best shopping experience, no joke! - just2Bclear
I wanted to get a Fiat Spider 124, so I built one online that was perfectly within my budget and driving preferences, and started hunting for that configuration. I walked into the Fiat dealer that was closest to me and had a pretty bad experience, so I looked up and called Fiat of Glendale. I was assisted by Maya, and she told me that they had not only the specific car I wanted, but they had EIGHT of them in all available colors. I was impressed by their inventory, and excited to see the cars, so I came in the next day.
Maya was so awesome to work with. She was not only knowledgeable and transparent, but she also took pride at her work and stood by the product. Also, she knows that customer service is key to building trust and loyalty, and she nails it. My local dealer was pushy and predatory, and that's such an outdated tactic that's just not good for anybody. A customer that is manipulated into buying a car they didn't want and couldn't afford will resent your business and make sure all their social media knows. None of this happened at Fiat of Glendale, it was quite the contrary. I bought my dream car, and liked my experience so much, I'll be driving 40 miles just to give their service department my business and will tell all my friends about it.
Jeep Wrangler Purchase - joerican9
I was referred to Jarred by my cousin Jessie. So I made an appointment and he had the right Jeep ready as soon as I got there. The financing was easy and everyone was wonderful to work with.
Three weeks after our purchase we went back to upgrade the tires and rims. I met with Todd the in the custom jeep department and he really knows his stuff. Out of all the dealerships we went to J Star was the most helpful and the best price. I totally recommend J Star to anyone that is considering buying a new car. As a business owner myself, I can honestly say, J Star is serious about having repeat customers. Thanks Guy's!...…. I'll Be Back!
Brand new truck and loving it - Jess
Zach Levich went above and beyond to take care of us! I'm very pleased with his assistance and definitely will be doing business in the future due to his excellence!
The Best service... - Kenny g
Im new to the Ram world, so have been looking for a good dealer to service my truck. Today was my third visit to Glenn E Thomas, and I must say, everybody here is great!!! Walk thru the door to a smiling face asking how can she help? She directs me to parts to buy a couple items, parts guy is great, gets me a key fob, he sends me to Frank in service to have it programed, first thing out of Franks mouth, lets get this done for you sir. He tells me it takes about 45 minutes to program, go relax in our waiting room. 29 minutes later comes and tells me my truck is ready. This is on a saturday with no appointment, I broke my key, and they had me down the road in no time. Great people here!!!! Next truck or jeep I buy, it will be here. Thank You...
The service department is quick to get back with an... - Renegadegal
The service department is quick to get back with an appointment. I’m in and out quickly when I drop off my car. They keep me up to date on what repairs are needed and give me a time frame to let me know when it will be done.
Use coupon, charge engine oil need wait more than 3 hours... - LAWRENCE
Use coupon, charge engine oil need wait more than 3 hours and forgot top off the coolant, customer support no feedback. Bad dealer, don't trust.
Took car in for brake repairs, they blew head gasket - Wyatt
Was directed to factory authorized dealer to affect factory recall of brakes and ABS. 2 months later on a test drive the car died and they couldn't get it started after repeatedly trying. They checked coolant but not oil. Upon my own inspection, I found OVER 6 QUARTS OF OIL/COOLANT IN CRANKCASE. One of their mechanics said don't even try to start it with that much oil in engine. Now partly due to some modifications from stock, they refuse to repair it even if I paid for it! I guess I should take my Chrysler Town and Country to a Honda or Toyota dealer for repairs?! So I guess their factory trained master mechanics couldn't find the dip stick to check the oil in 2 months. Very sloppy work! Irresponsible dealership. Don't believe any of their hype about family owned or excellent service. Zero integrity!
RUN AWAY FROM THIS PALCE - SheaCohen
The service guy Henry Garjalian very rude no customer skills. If I could give him a 0 star I would. The guy is complete liar.
Avoid sales guys call Fedrick. - Manney4020
I was there late evening yesterday to look for a Maserati and Alfa Romeo. When I walked into the dealership Fedrick and Gary was there in front of the door waiting for customers. Fedrick reached out to me and asked what I am looking to buy and I told him what I was looking and he went in to check them out. I didn't dress like I have a lot of money to buy a Maserati but dressed decent and I am a professional Engineer. He thought I am not par in with his pay grade to serve me. So, he send out the new sales guy called Fred.
Fred was nice and he is new to Maserati and he is learning and then helped me to test drive the Maserati. I hope the owner will get rid of sales people like Fedrick if he want customers like me buys cars from his dealership. Keep up the good work Fred.
Service Department is a misnomer - theorangedot
I have a 2015 Fiat 500e. I originally phoned two weeks ago and explained there were some irregularities with the charging and could I bring it in. I was told it wasn't anything to be concerned with as long as I didn't see any lights on the LED indicating an issue.
I phoned back last week and asked again if I could make an appointment as I wanted the issue addressed before the warranty expired, in addition to another noise the car was making when making a turn. I secured an appointment through Samantha and brought it in this morning 17 min earlier than my scheduled appointment of 1030.
I was greeted by the service advisor, Adam and was first told they probably wouldn't be able to get to the car until the next day as I brought it in so late. I told him I had an appointment; then he said it would probably have to be there all day until 1830 and lastly, why didn't I take it to the Berkeley dealership since I lived there.
He seemed a bit frazzled and discombobulated, so I quickly explained the issues I wanted to have inspected: the charging inconsistencies, a noise on left front tire and the brakes plus some minor things. He told me of a recall issue and the need for a software update. (I don't know why I wasn't informed when I originally phoned with the charging concern) He then explained my car was no longer under warranty.
So, he seemed willing to work with me especially on the cost of repairs, but advised me on having any brake work done, if needed, with the dealership because I would want factory parts and service for that sort of work.
He told me he'd phone me at 1330 and give me an update on the service. We were told to wait in the service lounge until a shuttle could be arranged for a trip to a nearby mall. (on a side note, it took 1.5 hr to get the shuttle)
By 1530, I had not heard back and phoned the service department. I was told the service advisor would receive the message and phone me back. By 1619, I still had not received a phone call, so I phoned them again to get an update. Again, I was told the service advisor would return my call.
I phoned back again at 1628 to ask them if they would place it on charge as I had to drive it back to Berkeley. At this point, I was informed it had not been inspected, yet and would probably have to overnight (this was with an appointment).
I said if that was the case, I simply want my car back and to please arrange a pick up for us. That's when I finally was able to speak with Adam. He hurriedly explained he was arranging to have a Lyft car collect us and bring us back to the dealership. He hung up before I could ask him to be certain it was placed on charge.
When I arrived, Adam immediately and frenetically explained the tires were off, the car was up in the air and they were in the middle of the inspection. He asked me to wait in the service lounge. I was flummoxed.
I waited outside to speak with the mechanic to find out what the issues were as Adam seemed rather flustered and I honestly, didn't understand what he said.
The mechanic told me there actually was an issue with the front tire involving the shock and a hydraulic leak, plus I was told it was a good thing I had the software glitch fixed. They couldn't recreate the braking issue ( I suspect it was never taken out for a drive) and had the tires rotated. All for $199.95.
I found out later from the mechanic, the $180 charge involving the hydraulic leak was not to repair it, but simply confirm it. Awesome.
Oh, and the car wasn't charged.
However, they did offer to put it on a charger, that is until they unplugged it @1730 and closed up shop.
If you'd like to experience this kind of shoddy, inept, abominable, maladroit customer service head on over to @lithiafiatofconcord.
I understand they're under new management.
Go anywhere else - Windy
This place is a total nightmare. The employees have no knowledge of any car they are selling. They think is made up and their customer service is deplorable, you cant even get a cup of water.... I wish I never bought a car from here. WORST MISTAKE OF MY LIFE!!! Go anywhere where else!!!!
Predatory Salesmanship - just2Bclear
Walked in to inquire about finding a vehicle I built online, and happened to see the same model vehicle in the lot. I asked if someone could help me and was referred to Diamond. He was really friendly at first, and seemed to give me his honest recommendations. I asked to take the car on a test drive and it went great, but I made it clear that I just wanted to test it out because that particular vehicle had too many add-ons I didn't want and could not afford. I stated my budget upfront, and Diamond said they could work with me. He asked if I would take that car if it was within my budget, even though it had frivolous packages, and obviously I was interested. I wanted that model and color, so being offered that car for the money I was willing to spend sounded great.
He appraised my trade-in and whipped out some numbers but they were above my budget for a car, and showed much higher monthly payments than what I could afford. Diamond became very pushy, and had an answer ready for every objection. I'm telling this guy I don't have the money to buy or even lease this car and he's arguing with me. Seriously. His "working with me" was breaking everything down to try to mask the fact that his numbers added up to $10k over my budget. He offered no deal in the car whatsoever, he was just trying to push an inflated sticker price on me. Actually, the deal he was offering on leasing that car was more than $3k over the sticker price to purchase the darn car. And that was before he even checked my credit. No joke. That's why everybody hates car sales people. I have a hard time enforcing boundaries as it is, and that is my own issue, but this outdated approach to selling cars is the reason why articles flood the internet on how to not be taken advantage of by a car sales person.
I wish I could say that I woke up from the aggressive predatory sales pitch, came to my senses and walked away. I didn't. I let this guy run my credit, cause maybe then I'll get the good deal he mentioned, but I had forgotten I froze my credit with the 3 bureaus months ago. Dude was pissed and visibly annoyed. I tried to walk away, said I would sort that out and come back. That didn't happen. I allowed myself to be manipulated by this guy and I am mortified, I'm usually smart. And then the more I'd become aware of how much time went by while I was there, the more I wanted this to work out so I could justify it.
Anyway, I had to pay to unfreeze my credit, and he actually paid for it on one of the bureaus. Then when it came to the second unfreeze, he wanted me to pay for it, like this was teamwork. Ha. I didn't, and said again that I'd like to leave and come back when it's straightened out. He rushed and got his manager or whoever, like she was his mom and I was in trouble. This woman came over and shamed me for wasting his time, and asked what I needed to make this deal work. I told her I wanted to leave and come back when my credit was straightened out, and that I didn't walk in prepared to buy. She asked what was needed to straighten it out and I said I had to pay $10 to unfreeze my credit. She tossed a $20 on the table, so I went and unfroze it using my credit card. He ran to get my credit check, and thankfully when they tried earlier it locked it so they needed to get it from the third bureau. I said again, I'll leave and figure this out, then come back. So many wasted opportunities to enforce my boundaries and verbalize my discomfort. I told him this bureau wouldn't unfreeze without a pin that was mailed to me, he argued it and asked me probing question as if he was testing my honesty. I called the darn bureau and yep. Need a pin. Can't do anything about it. "Can't unfreeze it over the phone?". I should've said, "Birch, did I stutter?". What a failure I felt like, walking out of there. It felt like an abusive marriage all over again. I was embarrassed for being such a pushover. Should've walked away 5 hours prior.
BUT, looking at the bright side, this interaction sent me running to one of their competitors. This competitor had the exact car I wanted, and they actually worked with me and my budget so well that I was able to actually buy the car instead of lease it. At the competitor, I had the absolutely best dealership experience I've ever had, and I went home with a car I absolutely love. Having to argue and play tough is no way to go through the second biggest purchase one will make in their life. Shaver of Thousand Oaks would actually benefit from treating potential buyers with transparency and respect. I won't even be going there for service, that's how bad it was. I am much more inclined to drive 1 hour so I can give my business to a place that shows they actually value their customers as people and not just as a deal they need to reach a quota. That's what builds loyalty, not this.
Worst service manager EVER..... - 500e
The lease process was not so bad on the 500e but the service mgr (Mike Garcia) has been a nightmare.... Recently found out he lied to me several times about not offering a paid rental car while my car is in for warranty or recall.... Does not return phone calls... No business ethics at all!
I would rather drive much further to the next Fiat dealer than deal with Mike again.
They had to call engineering to align. Sunroof ? - Nicoundergeoundgarage
And couldn't do it ! And my alignment ? No paper work but they did it lol and it was perfect ! No print out nothing ! New stock nob ordered now the metal is scratched lmao ! you'll wait 2 months for anything ! Do not buy here do not go here they don't know how to work on their own cars !
Dishonest and underhanded - kw727
This car dealership is very dishonest and sneaky. The whole time I was negotiating with the salesmen, I said I only wanted a 60 month loan. I made a big deal about only wanting a 5 year loan throughout the negotiations. We agreed to a price with a car payment amount with a 60 month loan. Today, I got my car loan statement and it says it is a 72 month loan. They tricked me and put the contact in front of me and pressured me so fast that I didn't have time to read the fine print. I should have read the fine print, but they were also very dishonest and intentionally tricked me. I would recommend everyone avoid this dealership because they are underhanded and deceptive.
Excellent service!! Jorge and Peter were incredible!! So... - Mirandaglasco7
Excellent service!! Jorge and Peter were incredible!! So friendly, answered all our questions, amazing customer service!! So glad we came here! And will for sure go back! A+!!! Come here for your next vehicle!!
Absolutly the worst experience - Customer
First I was charged more than their online asking price. Next I couldn't bring my car home the day I bought it. When I could pick it up, it had many more miles on it than the contract stated. 2 days later it was in the shop and there it remains. They tried to give it back to me filthy with hand marks all over it and a piece clearly broken on the bumper with even MORE MILES!! Salesmen, managers, owners don't care at all! They can't even pretend to care! This was for a brand new car!!
Great little car, fun to drive - Dolson
We had a great experience buying our car from Ontario Fiat. Steve was really good to deal with, He was very informative and walked us through every thing. Such a pleasant person.
We are enjoying the car very much. The parts Department was very efficient also.
We would highly recommend Ontario Fiat.
8000 mile service - pureflipking
I had my first service for my car and it was a good easy check in and go. They told me what needs to be done and where my warranty stands in terms of the service before they can start working on it. The car was washed after the service had finished. A good lounge section to watch tv and read magazines, and if you feel like watching the tv from inside of showroom cars, you can.