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Truly Exceptional Service at Tustin Toyota - RoseSmithChosen
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Truly Exceptional Service at Tustin Toyota Auto Repair!
My husband and I can’t say enough great things about Kevin Gordon and the Tustin Toyota Service Department. From the moment we walked in, we felt like we were in good hands. Kevin went above and beyond to ensure our vehicle was properly taken care of—and we also want to acknowledge the incredible repair technicians working behind the scenes. Their skill, honesty, and professionalism deserve just as much recognition.
Our experience with Kevin actually began at Elmore Toyota in Westminster, California, where another dealership had previously told us we had a serious brake issue that needed immediate attention. Concerned, we sought a second opinion—and that’s when we met Kevin. He had one of their top technicians inspect our vehicle thoroughly. To our relief, Kevin and the technician both confirmed that our brakes were in good condition and did not need to be replaced at that time—which saved us money, stress, and time.
That level of honesty is rare, especially when vehicle repairs can be expensive. The previous dealership even warned us they wouldn't be responsible if we left without getting the brakes replaced. But Kevin’s approach was completely different—transparent, ethical, and never pressuring.
When we later needed a new battery, we knew exactly who to go to. Even after Kevin transferred to another dealership, we followed him—just like several other loyal customers—because of his unwavering integrity and professionalism. That was over nine years ago, and to this day, Kevin remains a trusted advisor and a dedicated part of Tustin Toyota’s Auto Repair Service Team.
It’s rare to find someone in the auto industry who is not only highly skilled but also truly trustworthy. Kevin takes the time to explain things clearly, gives honest recommendations, and always ensures we feel confident and informed about our vehicle.
You can tell that at Tustin Toyota, and especially when working with Kevin, doing the right thing truly matters. The care, respect, and integrity shown to customers here is something you just don’t see often these days.
If you're looking for someone you can truly trust with your vehicle—and an all-around amazing person to work with—Kevin Gordon at Tustin Toyota Service Department is the one. We won’t take our vehicles anywhere else!
Thank you, Kevin, and thank you, Tustin Toyota!
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