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Casey was so helpful and really fun to work with. He... - LOMANCHI
Casey was so helpful and really fun to work with. He kept focused on helping customers and finished with me very quickly. He was very professional and I will be back for him to help me with my fiat.
Top Reviewed Service Specialists At This Dealership
Always a great job. Kenny T takes care of everything... - STEPHENBRIGHT
Always a great job. Kenny T takes care of everything quickly and correctly and I never wait more than an hour for any service. The staff always checks on you to make sure everything is going well.
Hello Mr Bloom, I was really happy with the customer... - keith.wallace
Hello Mr Bloom, I was really happy with the customer service that Josh Cuevas gave me and the help the service department gave me. The only thing that i would ask of you, is my PT cruiser that i have gotten serviced from you was left to me by my mother before she passed away and i want to keep it in good running condition. i understand that the diagnostics fees are how you pay your mechanics. I just dont think its fair that if a part is under warranty and something goes wrong with the part that i get charged $ 180.000 every time i get it looked at ? is there any way you could help me out in the future if i have to bring it back in for service ? Thank You Mr Bloom and Josh really did a great job helping me. i meant to give him 5 stars but it would only let me give him 4 1/2. Look forward to hearing back from you ! have a great day
Took care of the problem the first time.Three times I... - Mrf-
Took care of the problem the first time.
Three times I went out to Hemet Dodge (which I would not recommend) for repeat work on a leaking transmission. Three visits, honestly not 100% sure what they did as I received a few different stories from different technicians, but in the end they were unable to come to a solution. Following a post on the Challenger online forum regarding the repeat leak, Dodge Cares reached out to me directly, opened a case and recommended DCH for service.
Called, made appointment and when I arrived met with Rudy there at DCH Service. I explained the situation, history and that I had a case number opened up on the matter. Rudy reviewed the history of the car service with me which was extremely helpful as I have only purchased the car recently (not from DCH Dodge). Seeing the service history that the dealership had was insightful.
Following a quick review, it was determined that the transmission remained an issue so a rental was arranged for as the issue was covered under warranty.
Rudy kept me informed of the progress and the recommendation by the DCH team to have the entire transmission replaced as opposed to trying another pan or gasket approach. A transmission had to be ordered so was informed it might be another week, seeing as I dropped it off just before the Thanksgiving Holiday.
Transmission was replaced ahead of schedule, rental car was covered and service was completed timely, in a friendly manner and with periodic notifications on status.
Really appreciate Rudy’s time on this, Dodge Cares for reaching out to me directly and their assistance in brokering the replacement of the transmission as opposed to trying to patchwork something together.
My previous car was a Chrysler 300 which I owned for 15 years, 255,000 miles and little to no major maintenance needs. Great cars and appreciate DCH for their work on this issue.
The staff was professional, friendly and very helpful.... - Stvnmorgangm
The staff was professional, friendly and very helpful. They seemed very knowledgeable without being condescending. The facility was clean, sanitized and well maintained. Highly recommended.
Fernando Chavez did a great Job taking care of us. He... - Lupegomez25
Fernando Chavez did a great Job taking care of us. He greet us and then had us sign the papers. We got our car back sooner then promised.
I've gotten my new Toyota serviced at a couple different... - RavyRav2020
I've gotten my new Toyota serviced at a couple different SD dealerships. Though this one is a bit of a drive, I am very satisfied every time.
Scheduling is easy and the timeliness of service is... - suzanne
Scheduling is easy and the timeliness of service is satisfactory. Check in as always easy. Of course I miss having the shuttle available and I know it's because of covid, And I'm sure it's difficult for the dealership as well. I bought my Jeep here in 2014 and one of the big reasons for me was to be able to get service done when needed, and I am seldom disappointed. There have been issues in the past that my service advisor George always works to resolve them.
After months of bouncing to various shops and dealerships... - chris.teachout
After months of bouncing to various shops and dealerships to try and solve a shifting issue with my Jeep, I brought it in to Glenn E Thomas, where I had originally purchased. This was not an easy task to source the cause of the problems, but I'm greatly appreciative of the help from my service advisor, Rudy Petersen and the service manager Tom Bonnstetter who really went to great lengths to get to the bottom of things, including working with Chrysler on my behalf. Not all dealerships would have taken the time, and I am tremendously grateful for their patience and commitment to taking care of their customers. They've earned my loyalty. Thank you Rudy & Tom!
Thank you Mark for beating the cost of the competition.... - skylinks
Thank you Mark for beating the cost of the competition. Thank you technicians for matching the paint. Thank you management for treating me like a VIP.
Lonna and her team did a great job and had my last minute... - Gary W
Lonna and her team did a great job and had my last minute scheduled service completed as promised.
Thanks again team. I no longer hate having to get my truck serviced
The #1 INDEPENDENT BMW SHOP PERIOD! - Carguy1
This is THE place you want to take your bmw (or Mercedes) if you live in SD and are either out of warranty or doing aftermarket modifications.
I’ve come here about fifteen times in the past 7 years for multiple cars and they are simple the best in SD. I’ve tried all the shops, and none can compare.
Shane is an honest guy he runs this place with integrity and he can diagnose things in minutes that takes others hours or even days!
Definitely where you want to take your car.
Take more time to clean the car! - HT
Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!
Service Department is a misnomer - theorangedot
I have a 2015 Fiat 500e. I originally phoned two weeks ago and explained there were some irregularities with the charging and could I bring it in. I was told it wasn't anything to be concerned with as long as I didn't see any lights on the LED indicating an issue.
I phoned back last week and asked again if I could make an appointment as I wanted the issue addressed before the warranty expired, in addition to another noise the car was making when making a turn. I secured an appointment through Samantha and brought it in this morning 17 min earlier than my scheduled appointment of 1030.
I was greeted by the service advisor, Adam and was first told they probably wouldn't be able to get to the car until the next day as I brought it in so late. I told him I had an appointment; then he said it would probably have to be there all day until 1830 and lastly, why didn't I take it to the Berkeley dealership since I lived there.
He seemed a bit frazzled and discombobulated, so I quickly explained the issues I wanted to have inspected: the charging inconsistencies, a noise on left front tire and the brakes plus some minor things. He told me of a recall issue and the need for a software update. (I don't know why I wasn't informed when I originally phoned with the charging concern) He then explained my car was no longer under warranty.
So, he seemed willing to work with me especially on the cost of repairs, but advised me on having any brake work done, if needed, with the dealership because I would want factory parts and service for that sort of work.
He told me he'd phone me at 1330 and give me an update on the service. We were told to wait in the service lounge until a shuttle could be arranged for a trip to a nearby mall. (on a side note, it took 1.5 hr to get the shuttle)
By 1530, I had not heard back and phoned the service department. I was told the service advisor would receive the message and phone me back. By 1619, I still had not received a phone call, so I phoned them again to get an update. Again, I was told the service advisor would return my call.
I phoned back again at 1628 to ask them if they would place it on charge as I had to drive it back to Berkeley. At this point, I was informed it had not been inspected, yet and would probably have to overnight (this was with an appointment).
I said if that was the case, I simply want my car back and to please arrange a pick up for us. That's when I finally was able to speak with Adam. He hurriedly explained he was arranging to have a Lyft car collect us and bring us back to the dealership. He hung up before I could ask him to be certain it was placed on charge.
When I arrived, Adam immediately and frenetically explained the tires were off, the car was up in the air and they were in the middle of the inspection. He asked me to wait in the service lounge. I was flummoxed.
I waited outside to speak with the mechanic to find out what the issues were as Adam seemed rather flustered and I honestly, didn't understand what he said.
The mechanic told me there actually was an issue with the front tire involving the shock and a hydraulic leak, plus I was told it was a good thing I had the software glitch fixed. They couldn't recreate the braking issue ( I suspect it was never taken out for a drive) and had the tires rotated. All for $199.95.
I found out later from the mechanic, the $180 charge involving the hydraulic leak was not to repair it, but simply confirm it. Awesome.
Oh, and the car wasn't charged.
However, they did offer to put it on a charger, that is until they unplugged it @1730 and closed up shop.
If you'd like to experience this kind of shoddy, inept, abominable, maladroit customer service head on over to @lithiafiatofconcord.
I understand they're under new management.
Bad service - Mannyxx
I came today to get an oil change 02/02/2019 I’ve been coming g here for years. Since I bought my hummer here. They had the best customer service but today my husband forgot his oil change coupon And the wife could not find a current one to send to me. They did not honor the one I had. And not only that the service man Felipe cornejo 8345 was the rudest nastiest person ever Thinking in not coming for anymore service here
Amatuers. - MiniRequim
New car. Made by BMW. Thought the dealership was the correct place to go...I was wrong. Repairs were incorrect and incomplete. Absolutely zero attention to detail as I still have damage. Careless with my car and it received dings and damage WHILE IT WAS THERE. Given back to me filthy..probably so I would not notice AND missing my spare tire which recently came to my attention and I was stranded on a dark road for hours. Poor communication during the process and when I picked it up. Learn from my mistake. Don't believe the 5 star hype.
I just wanted to leave a review on here I took my 2018... - Jacobyost17
I just wanted to leave a review on here I took my 2018 ram in to have my radio looked at and they even checked the air in my tires and they lost one of my valve stems caps and at frist they said they make it good with me and now they said they don’t have it and can’t do nothing about it so now they just lied to me and I will not go back to them that’s all they had to do is make it good and get me one for it and the ones I have on there I had special order and now I only have 3 on my truck now
I went in for an oil change service with an appointment... - Chris O
I went in for an oil change service with an appointment and was told it would take an hour and a half with a car wash. I was okay with waiting but it wasn't done until three hours later. There was no communication except for me asking the cashier if my truck was ready. I was finally informed by the service guy it was ready. I paid and I gave my ticket to the porter to bring my truck around it took another twenty plus minutes and was not washed. I called and complained to the service manager about my experience and all that was offered was for me to bring my truck down to get washed. I guess if you pay extra for a service contract they don't care because they already have your money.
PLEASE save yourself the Agony of even calling these... - lenorabirchfield
PLEASE save yourself the Agony of even calling these people fourth time my Fiat 500 L needed air-conditioning issues looked at within two years they want $150 just to diagnose the issue… Scalping comes to mind!!! Even if I had the $150 I would not bring it to these people! Their reasoning for the high price is because they have bills to pay too.... WTH... shock!
Santa Monica Maserati Alfa Romeo FIAT