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Shahin and Miles Vandervelden helped us with our lease.... - Zinaarana
Shahin and Miles Vandervelden helped us with our lease. They were both bery professional and upfront. No surprises throughout the process. Best customer service experience I have had in purchasing a car. Would definitely recommend.
Top Reviewed Specialists At This Dealership
Took my car in for low oil light. Paid over 5k in... - Carrieannelliott
Took my car in for low oil light. Paid over 5k in repairs. Large amount of unexpected repairs. My heater worked fine with no problems prior to taking to shop. Within 2 hrs after picking up after repairs were completed, I called to let them know the heater on driver side was not working. They took it back and wanted to charge me an additional $500 to repair. Told me something coincidentally broke to make the heater not work while in the shop for other repairs. Even though they did an antifreeze flush which is known to sometimes be related causing this exact heating issue. They insist it is not related and coincidental. I refused to pay anymore after being bled for over 5k, so now I have a cold car as result. Brian is who I worked with. It is no longer CO's, is under new ownership.... Would not recommend.
Also found out they are not BBB accredited....
Recently decided to purchase the new BMW M4 Competition.... - Collieguy
Recently decided to purchase the new BMW M4 Competition. Called, and spoke with Jeremy in sales--one of the best car salesmen I've ever dealt with. He found the virtually exact car I wanted in CA. Dealt with Neill the next day, as Jeremy was out. He made a very fair offer on the car--considering they are brand new this year and in demand, and Grayson did on my 2018 Corvette for the trade. Signed the deal and Jeremy delivered the car to my home on Apr 24th and picked up my Vette. Above and beyond service by him. Entire process was excellent--with the usual, expected problem or two when doing everything by phone or email. All were resolved quickly. Had 2 issues with the car--both of which BMW USA, not the dealer. Eddie and Jeff in service went out of their way to resolve one, and the other (minor) will be taken care of when I bring it in for the 1200 mile service. I've bought a lot of cars and the process here was near the top. Highly recommend the Dealership for honesty, going the extra mile and having top notch people in Sales and Service.
I purchased a 2019 BMW X2 December 8, 2020 (via Broker)... - SophieP
I purchased a 2019 BMW X2 December 8, 2020 (via Broker) which was imported from Canada. I noticed an issue with the fuel gauge not reading correctly, so I scheduled with Gebhardt for repair, first visiting their service center 12/22. 6 months later I'm no closer to having my repair completed by Gebhardt BMW.
Shortly after arrival Nela asked me to take my car to top off the gas because “the tank needed to be full to properly diagnose the issue”. Rather than argue I left and returned with a full tank of gas. The needle on the gauge was still sitting at half which was the issue I’d brought it in for.
I then sat in the lobby for no less than 4 hours before being told that I would need to come back because they didn’t get to the root of the issue and had no time to that day. The whole back seat would have to be removed to get to the fuel tank so I had no choice but to reschedule since they had no loaners. I returned with my vehicle 12/30 it was dismantled and then Nela suggested I take a loaner as parts would not be available for at least 2 weeks. As I wanted the issue remedied I agreed and left my X2 with Gebhardt BMW for the repair.
I received a call on 1/20/21 to say that my vehicle was ready for pickup. I chose to go next day to pick it up due to a schedule conflict. When I arrived Nela provided my paperwork as I received my keys and quickly mentioned I didn’t to sign then sent me on my way. I didn’t argue as I needed to get my daughter to soccer.
When I got in the car I noticed the temperature was using Celsius so I went into the settings and changed the units to back to US measurement. I looked at the fuel gauge and it appeared to be reading correctly now. However when I got on the highway is when I noticed the issue. I could not tell how fast I was going until I figured out how to get the onboard computer to display the speed and in MPH. My vehicle came from Canada but was converted and had a speedometer showing MPH when I took it to Gebhardt BMW. When I picked it up, my speedometer was now measured in Kilometers. It was getting dark, in rush hour traffic on the highway with my child in the car and I found myself in what I deemed an unsafe situation trying to react on the fly!
When I came to a stop I looked at my paperwork, and there was something else. They mentioned a fender/ flare being damaged while performing my repair, which they then replaced. I wasn’t notified by phone or email when this happened, nor was I notified by Nela when I picked up the vehicle. I took a look at it when I got home, and it wasn’t even on there correctly, it was sticking out and not flush with the body. I was told they had no pictures and likely discarded the damaged part already (super convenient 🤔). This is inexcusable as well!
At the time the only person I could air my grievance to was a service manager on loan from Gebhardt Volkswagen. Come to find out there was no service manager and there was no GM at this location.
In March I did return to have the correct instrument cluster installed but during diagnostic another part in the steering column needed to be replaced. I was notified that this part would be on back order as well, and would be there within 1 month. I was told by the new service manager that they would call me when the part comes in.
I advised of my schedule and that this would be fine but 2 months later haven't heard anything. I even called and left a message for the service manager directly since the service writers at this location have a terrible track record when it comes to follow-up. It's been 5 days and still haven't heard from the service manager Jonathon. While I understand that Monday was a holiday, that doesn't excuse Thursday, Friday AND Saturday as contact days.
At this point I'll be making my second complaint to BMW about this Gebhardt BMW, and will also be filing a complaint with the Dealer board and the CO AG.
If I could I’d give this place a 0 star rating.
Purchased a car from a thousand miles away (New Orleans)... - Du. Cotl.
Purchased a car from a thousand miles away (New Orleans) and the process was extremely smooth. Connor and the dealership were very helpful every step of the way, cant recommend them highly enough.
Perfect Job!!! - 051973jim
This was, by FAR, the BEST car buying experience I have EVER had!! Everyone I had contact with went out of their way to make me comfortable, and pressure free. The service I received was second to NONE!!!