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They Have Integrity - MW
I recently purchased a certified 2016 XF, from Bill Jacobs Jaguar Landrover in Hinsdale, IL and had it shipped to Colorado. I only had the car a month or so when the left rear tire blew out ($300). It was identified as a cracked RIM. When I went to have it repaired the 3rd party repair shop said the wheel was bent in 2 places and the crack was previously welded to the point it has compromised the integrity of the wheel and he cannot fix it because he cannot stand by it. When I let Peter Murray from the dealership know this he said he would look into this. After a few calls back and forth including a call from the GM of my local Colorado Jaguar dealership agreeing they sold me a car with a bent wheel, Peter told me his GM, Pat McGowan believes, I damaged the wheel and he would not stand by the certification. I asked him to have Pat please call me. A week has gone by and no one has called. I do not recommend this dealership.
Ed Dobbs and the Jaguar LandRover Flatirons dealership in Broomfield, CO agreed to cover the cost of the new wheel I purchased ($1k) even though I did not buy the car from them. Ed is a stand up guy and did the right thing even though it was not his problem. Thanks Ed. I just wish I purchased the car from you in the first place.
Top Reviewed Service Specialists At This Dealership
the service team was great...they were able to get me in... - abroccolo
the service team was great...they were able to get me in with very little notice. I'm not from roaring fork and they made me feel at home. Much appreciated!
Perfect repair. Leah kept in touch and left messages.... - no thank you
Perfect repair. Leah kept in touch and left messages. Exceptional. Nothing but the highest compliments. The estimate was taken care of by USAA. It was easy to make an appointment for the estimate. The date to get the repair made was timely.
All went well. .
Installation of new radio and touch up paint scrapes. - Jan
We received a wonderful response to our radio issues. Excellent and timely service on our Pacifica.
Also had touch up on parking lot scrapes which are now impossible to detect.
All service and office workers were very cordial. Felt right at home!!!
I’ve been to this service center twice for the same... - Digitalbrett
I’ve been to this service center twice for the same issue.
I have not seen this level of disorganization, scattered service or lack of a care about a customer from a service center, much less from a luxury car service center.
I always believed that paying a premium for service yielded premium service experience.
Land Rover Denver disproves that theory with flying colors.
The work that was done to my car was amazing and the... - iskatelichay
The work that was done to my car was amazing and the customer service was even better. Now that I’ve found you guys I wouldn’t dream of going anywhere else for my auto repair needs. I will refer definitely everyone I know for the best all around service. You guys are the best at what you do thanks again!!!
I took my tow truck into Reliance a few months ago, the... - stevefutterer
I took my tow truck into Reliance a few months ago, the online reviews I found on them seemed really good and was the main reason I chose them. This was my first mistake and I didnt realize it until I received my quote from Dan Jamroz from the email email@example.com one click on Dan`s name brought me to the reviews he had done on his own company on http://citysearch.com, http://insiderpages.com and a few other sites. Upon further inspection I noticed that the 5 or 6 reviews on each site all happened on the exact same day and within about 30 minutes of eachother. Why would a company go through all this trouble to create a good name for themselves? Well upon further review of my quote I realized why. Right off the bat, the least amount of markup on an individual part was just under 600%, most of the parts were marked up over 1000%. They quoted my just over $2400 to redo my entire front suspension. Interestingly enough parts, labor, and tax only added up to just under $2200, when I asked about the extra markup Danny at the counter seemed embarrassed, but just played dumb. Pretty steep, considering the only parts they listed that I actually needed replaced was my pitman arms. Yep, really and truly, I passed a thorough DOT inspection after many repairs were done, but not a single one that was recommended by reliance was deemed necessary. Oh and the story is not done yet, when I had to pay for their `diagnostics` before getting a quote they couldnt provide me with change and told me they would just apply the $63 I over paid to future repairs, over two weeks later I finally get the repair quote, yes, over two weeks after the diagnostic was done they finally give me their quote which is when I went and picked up my truck. Ive called Danny at the front counter many times just trying to get back what belongs to me, everytime he says `oh darnit, I put that request on so and so`s desk`, its been over a month, just give me my money. They are liars and thieves and the reason people think of mechanics as such.