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Worked quickly and efficiently to fix problem. Brought in... - jerry
Worked quickly and efficiently to fix problem. Brought in without appointment and they made time to get the right people to resolve the problem.
Top Reviewed Service Specialists At This Dealership
Eric and the guys in service are simply the best. We... - Jeff
Eric and the guys in service are simply the best. We have purchased more BMW’s than I can count from Bridgeport and the experience is always great. Would never think of servicing my cars anywhere else.
As a lease owner of a 2020 BMWX3, the service I’ve had,... - BKDJLS
As a lease owner of a 2020 BMWX3, the service I’ve had, has met or exceeded my expectations. The service department along with the entire BMW dealership are always there for your full a complete satisfaction.
Outstanding customer service...Steve kept me up to date... - Eddigeno
Outstanding customer service...
Steve kept me up to date with videos of the work being done in both of my vehicles.
As always very satisfied
I had a pleasant experience dealing with Doug this week.... - JasonRoman
I had a pleasant experience dealing with Doug this week. Scheduling service online was a breeze! When I arrived, the intake was completed swiftly and Doug clearly understood each of my concerns on my vehicle. After meeting with Doug, the representatives responsible for the loaner station also assisted me in a very swift and efficient manner and I was in and out of the dealership in under 30 minutes, total. Afterward, Doug was very clear about unknown issues on my car and communicated clearly on what's considered under warranty and what wasn't under warranty. Upon completion of all repairs, I returned the loaner, paid for the service, and was back in my car in under 10 minutes. Overall great experience and I have no doubts about returning for the next service.
Last week i took my X5 and my 530Xi for a service recall... - rafoandjudy
Last week i took my X5 and my 530Xi for a service recall to New Country BMW. Complete disappointed with their service.
Let me start with the X5 recalled for airbag. well after picking up the car my wife was using her car with out noticing that the airbag was not placed correctly in the steering column it was sticking out ,you could it read the serial number of the airbag,she was afraid that the airbag could deployed if it was pushed in.we took it to a ford dealer and they were able to placed correctly.Why ford dealer? it was open on saturday close by home since BMW ignored the phone call detailing the issue . I haven received a phone call as i am writing to find out what happened.
My 530Xi was more serious, i dropped of my vehicle at 7:00 am for a battery cable replacement and oil heater exchanger recall.
1:00 pm no calls by dealer , i decide to call to find out the status the service rep tolme it was gonna get done later in the afternoon ,i say wooo hold on i have to get to work at 3:00 ,she said hold on came back and stated parts were ordered and arrived at noon but the tech was already working on another car. What ? my appoitment was placed a week ahead how could you not have parts,any ways she said the car it will be done in one hour, took uber to pick up my car they told me the second recall was not done. i was already mad so took my keys and left as i was driving in the highway felt my break pedal going to the floor with out resistance i get off the highway and my breaking was feeling long stopping.called the dealer ,that is what the nonsense started, they told me they didnt do anything with my breaks ,not related .I replayed how can i have no breaks when my car was perfectly this morning.The service manager a totally xxxxxx-bag told right away that they will not claim responsibility i said hoe come my car was not like that this morning .He stated that the tech never opened the hook(lie) only worked from the truck to replaced the positive battery cable(lie).
He offered help repairing my car if i paid the towing and parts and labor.What a nice guy .
The ford dealer tech removed the cover after dealing with to bolts completely rusted (apparently the BMW tech never attempted to removed them)look at it and the break line was broken inside of a metal bracket holder that it was lose on top of the cover. So the BMW tech never took the cover off to removed the battery cable ,he pulled down the cover to get to the cable and the other side of the cover hit the bracket that pierced the break line.
That is why they were waiting for parts but since i need it my card they decided to give it to me putting my life in danger.
I will never go back to this dealer recall or not . I will prefer die from a safety recall than be murdered by a service tech from New country BMW.
totally irresponsible ,insensitive people.
If you want to go to this dealer you choice but i will check everything before i drive off.I have pictures and videos of both cars . Sorry cant be uploaded here for you to view.
I will never be buying a BMW again this dealership is... - Stephen96
I will never be buying a BMW again this dealership is awful the service department breaks more then they fix the service manager flat out told me he "knows nothing about cars that's what his workers are for" awful service team the advisors blatantly lie to your face and treat you as if your dumb. This dealership should be closed for how much they con and how little they know.. please please stay far away from the service center if your a customer take your car somewhere else
Before I write a review on how long I’ve been trying to... - Kingkem
Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.
Terrible service experience with Walter Modeen and the... - Pam E.
Terrible service experience with Walter Modeen and the new service guy Jarrod. Walter Modeen lied to BMW NA and told them that they diagnosed a caliber issue on my vehicle previously which is why bmw failed to apply a goodwill credit to my repair. Also my car was damaged and they refused to send a correct date of check in and photos to my email.
Terrible Job / Excessively Long - Bad Choice
I was talked into going to this shop by my insurance company. That was a mistake. It took the shop 32 days to do a 9 day repair. They never called to update me on the progress, the only way to find out what was going on was to keep calling myself. That is a long time to be paying for a rental car. When I did finally get my car back the paint did not match, the body panels where misaligned, there was damage to the interior, a pile of screws was left in the cup holder from who knows where, the windows did not all work, the wheel was rubbing and they charged me $700 for a set of tires I did not want. This was such a terrible job I won’t even go back there to have them fix it. I do not want them anywhere near my car again. Surprising that this is shop can stay in business.
Chris communicated well the work to be done and the... - pootmom
Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.
Bad experience. Poor service skills - MikeY
Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.
Sold me a car with no breaks or K208 form. Dishonest people - Michelle
I had the most dishonest experience at Schaller in New Britain. I would never recommend to anyone to go through what I had to go through or to work with the incredibly manipulative BILL PAPALEO and I am currently filing a claim with the DMV. Schaller sold me a car with 0 breaks and did not provide a K208 form... which means that they NEVER INSPECTED the car. I drove the car off the lot and then went on a three week long mission trip. When I came home and really started driving the car, I noticed that there was something funny with the breaks. I am in my 20s and not too experienced with cars (this is only the 2nd one I've ever owned) but I brought it to Torrington Hyundai (it was a Hyundai Sonata) to get checked. They told me that the breaks were metal to metal... and that is was extremely dangerous to be driving. They would not let me drive my car off the lot and said that I needed breaks before they would feel like I could drive again in good conscience. I explained that I had recently bought the car and they said that it was physically impossible to buy the car that had been properly inspected with these breaks. Torrington Hyundai called Schaller and spoke with BILL PAPALEO who explained that he swore that the car was sold at 6mm breaks on the front and back (he went back to retract this statement later). After explaining, that I had the actual breakpads in my hands and that they were down to the metal and that they would not let me drive the car off the lot, he agreed to have Torrington Hyundai fix them.
However, my issue with Schaller was that when I went back to ask them how this could have happened and how they could have sold a car to me with 0 breaks, they came up with one million false stories. I am a young woman and felt so taken advantage of as they tried to explain to me how I was wrong. First Bill said that they did sell the car to me at 6mm breaks and that he could see it on the service forms. I asked to see the forms and he said that they were being digitized and that he could not retrive them at the moment. Then I reminded him that it is physically impossible to go from 6 to 0mm in three weeks (or even a year!) and he started to change his story saying that there was no way the breaks were that low, etc, etc. I told him I physically had the breakpads in my hand and I was coming to show him and he changed his story once again. He then said that Torrington Hyundai had "xxxxx them" (his words) in charging for the break rotors because those would not have needed to be replaced even if there was no breaks. Thankfully my dad had informed me that if the breaks were this gone, then the rotors would also not be in good condition. When I reminded him of this, he changed his story once again.
This continued over and over. He kept making excuses about how it was my fault that I had no breaks and how the car was in perfect condition when they sold it to me. He was rude and disrespecful and lying through his teeth and I felt so taken advantage of as he screamed to me over the phone.
Luckily, the mechanics at Torrington Hyundai told me that all of this should have been documented on a K208 form that they are REQUIRED to give every person that buys a car. I never received one... and I am certain of this because I put every single piece of paperwork from the car sale (including the car title... which my dad later yelled at me about and made me put in a safe place in my house) in the glove compartment. There is no K208. I told Bill this and he said he would go find me. He came back with a copy of a K208 with my car's plate number on it... except the signature and date portion of the form was conveniently cut of... as if he photocopied my name right off of it. Again, I never received this form and never signed it... so he was just making this up right in front of my face.
Bill ended with telling me that he thought the mechanic that did my car was suffering from eye problems because "he had diabetes" and that he probably just missed the breaks. BIG DEAL. He said the mechanic was on vacation so I couldn't talk to him.
At this point, I could not believe the lies coming out of his mouth. They don't have my K208 form with my signature because they accidently cut it off while copying it, they didn't sell me a car with no breaks... oh wait they did, it was just that the mechanic has eye problems and missed it. THIS IS A HUGE DEAL. YOU SOLD ME A CAR WITH NO BREAKS AND I COULD HAVE DIED! I could have gotten in an accident and it would have been your fault. This is a huge problem.
And Bill Papaleo made every excuse ending up with the "mechanic has eye problems". I have never felt more manipulated or taken advantage of than I did by this man. He straight up lied to me face over and over again. He was unkind and just not a good representation of anyone that should be working in customer care. In fact, when I told him I would be writing a review he threatened me.
I will NEVER recommend Schaller due to this man.
The service was more than Exceptional - MTB
Dear Mr. Weiss,
I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me.
You were on time and very respectful to my needs. The service was more than Exceptional.
I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all.
Ernest & Mary
I am very picky about who works on my car and this shop... - sunlover
I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!
BMW of Darien