Brought my 2022 Jeep in due to extreme wobble in the - Dogmom
Brought my 2022 Jeep in due to extreme wobble in the steering wheel while driving on I-4. Was immediately told that my warranty would not cover the visit due to signs of “abuse” as evidenced by me having dirt and grass on the tires and underside of the jeep. Most likely caused when I had to pull in to median while on I-4.
After agreeing to a charge of $550 to diagnose the issue and perform an alignment, I was told that there was catastrophic damage and the differential and knuckles would need replaced. Could not give me an estimate due to “computers being down,” but told me I could claim this through my insurance. After several requests for an exact quote and after I elected to pick up my Jeep, I was provided an estimate for $9,532 for replacement of steering parts based on the fact the Service dept rep told me “this same thing happened with a gladiator a few months back and these were the parts that were needed to be replaced. I am unsure if an actual mechanic determined these parts were damaged.
I took my Jeep to another certified mechanic and was told that the bolts on the ball joint axle were “severely loose” and all other parts were intact. The new mechanic did not charge me to tighten the bolts or to inspect the other steering parts. Did question why I didn’t go to the dealer since my jeep was under warranty and only had 24,000 miles.
I feel that the dealership is either incompetent and could not diagnose the problem correctly or they are trying to encourage patrons to claim insurance fraudulently rather than standing behind the warranty guaranteed with their vehicles.
I always buy new vehicles due to wanting to ensure my vehicle will be covered by warranty. This is my second purchase from this dealer. I no longer have faith in this dealership or the fact I should be able to expect my vehicle to be covered by the warranty within the expected time frame. I purchased a Jeep with 4 wheel drive and did not expect my warranty to be excluded due to the fact I have “grass and sand” on the tires or bumper guard.
Highly disappointed in the dealer and service I received.
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