I had to have my hinges replaced on both my doors and - steaphan
I had to have my hinges replaced on both my doors and hood. This seems to be an ongoing issue with Jeep, but the dealership had no pushback on scheduling the work. Even though it took awhile to get the hinges they gave me a rental for that period of time! My Jeep is the mojito green which after 6 years of ownership they amazingly were able to color match to the point of I can’t see a difference on either the hood it the doors. But here is the kickers. When it was in the body shop they noticed brake fluid on my tires, both sides… it seems the company that installed my lift did it wrong and my brake lines were worn out do to friction. the company is no longer around, big surprise. They immediately showed me my the issue and since I was going on a two week vacation I left my Jeep in their care. Carmen my service rep was so insanely diligent about communicating with my the progress and making sure the job wouldn’t fall between the cracks. This was also during the time supply chain issues were happening all over the country. The wait took an extra 2 weeks but the communication via text never stopped and apologizing for the delays which I told him were not necessary because he and his dealership were not to blame. Eventually I received my Jeep back looking brand new. Service to me is the defining item that will have my dealership loyalty and Schumacher Jeep and Carmen have mine!
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