Brian loss you a long-term customer. - jessie_love32137
Brian loss you a long-term customer. I had plans of purchasing 2 cars in the 2026. However after yesterday's experience, I will not be returning. Back in May when I had an oil change I was told that I needed a repair that would cost a little over $800. I couldn't get it done at the time. In the interim I spoke with my insurance company who come to find out would reimburse me. Since purchasing my kia in 2019, brand new from this location, I've maintained all of my services through them, and I come from Orlando. I scheduled this appointment 2 weeeks ago for this day 9/6 @ 9:15 am. During the scheduling I was told they had the part. Once there, first thing I had to repeat myself, there was no documentation regarding the particular service I was there for. Then I was referred to Brian who initially informed me of the issue, back in May. Once again I had to repeat (recall) our interaction. He informed me that diagnostic has to be run at approximately $200!charge and I'd have to wait on an estimate. After waiting 3 hours in the waiting room, instead of coming to speak with me, he text me @ 12:21 that he has an estimate for me. 8 go around to him, not only is the estimate doubled to $1600, but he had to order the part. I tell you the quality of service at Boniface has declined significantly, as this is not my first time having an issue, but the one that has broke the last straw. I'm not normally a loud person, but likely due to the shike of it all, I got loud. Plus, my husband who is a man of very few words, even got engaged. Brian who lacked adequate customer service attitude/personality seemed to be attempting a rip-off. In hindsight, 8 mentioned being reimbursed by my insurance and I guess he was going to capitalize on that. Anyway, I am so disappointed with the service/treatment I received I guarantee I will not go there again, not will I talk Boniface up to people like I used to. I have an appointment for the same service I need later today at the cost of $570. Boniface and Brian both need to be ashamed. I will be informing my insurance company if this as well. Seems suspect to me. People please, if the dollars don't make sense, go somewhere else. Also, I think Brian (employees) can use some training in real customer service and diversity. Several employees were in ear shot of the numbers he was throwing out as well as the wait I endured and no one intervened until I raised my voice. That in itself should not have had to happen.
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