Terrible service even worse customer service. - justinkmay
Terrible service even worse customer service. 2020 Ford ecosport took in for engine failure due to recall. Was told it would take months with no loaner available. So bought a new truck just for them to fix it the next week. Then the job was rushed or technician just didn't care. Took it back today to show them the multiple bolts left out which technician said oh I can get bolts and put there. Decorate trim that was over engine gone and all they could say is we don't have it. Huh well it was there when I originally brought the car in. So either you didn't care enough to put it back on misplaced it But the kicker is the technician broke the headlight assembly. I know they did because a different dealership broke the other side and owned up to it and replaced it. So I have looked at both headlights every time I take it in for service to make sure it didn't happen again. But the technician just says oh I didn't break that. Uh yeah you did. He then proceeds to start cussing at me in front of Tom a service sales man and the service manager. How can a service manager allow an employee to cuss at a customer directly in front on him and not say anything. Crazy Then take the technician side when clearly bolts were left out. That alone tells you he didn't do his job correctly. But if the technician was going to own up to breaking the headlight then he would have before even giving the vehicle back so it could have been fixed. Obviously the technician is going to say he didn't break it. Just going to say do you have a picture of before. So I am supposed to take a picture of every inch of my car before dropping off to prove you messed something up. All of this is just terrible. The recall not fixed in a timely manner, no loaner, no appropriate time line of fixing, leaving obvious bolts out, not reinstalling engine wire cover trim, breaking headlight assembly. Breaking the assembly is one thing. Difference of opinion whether he broke it or not. Ok But the obvious bolts missing on parts he worked on. How can you say he didn't do that. And if his work is bad enough that he leaves obvious bolts out how can you trust that he didn't break the headlight when I know for a fact he did. But to just tell me to leave after pointing everything out and his technician actually cussing at me in front of him and Tom. Like what kind of service manager is that. He should have addressed his employee cussing at a customer and at the very least made someone put in the obvious missing bolts and finding out what happened to the engine cover. Again though I know they broke the light. Like 100 percent positive because already went thru it on the other side with Waynesboro dealership who owned up to it and fixed the side they broke. But this dealership just takes whatever the technician said to be true. Guarantee if they were to look at cameras of him working on my vehicle they would see when he broke it. Just like the Waynesboro dealership did. Tom is ok but that technician and service manager should both be fired over their customer service and how they handle complaints. How can you tell a customer to just leave when at the very least the bolts are missing. The. To add the ticket showed a multi point inspection that obviously they didn't do cause one of the tires had a lower pressure warning on the dash when picked up
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