Absolutely disappointing experience – avoid this - Jack, T
Absolutely disappointing experience – avoid this dealership.
Had a Hyundai Veloster "repaired" here, and not even a week later, everything went downhill. The vehicle had a knocking noise when it was brought in, with no other mechanical issues at all. The service advisor at the time said it was covered under a TSB, which was perfectly fine. They took the car and provided a loaner in its place until the repairs were completed, which was also fine.
After 6–7 months, the advisor finally reached out to say the vehicle was finished and ready for pickup. The advisor also seemed to be in a rush to get the loaner back for some unknown reason and was very inflexible when it came to scheduling the return of the loaner and the pickup of the Veloster.
The Veloster was picked up on Saturday, 05/31/2025. It was driven to work and back home that day, and again on Sunday. While driving home on Sunday, the check engine light came on—which was concerning, considering the engine had just been replaced. The vehicle was brought back to the dealership and scanned for codes, only to reveal a P0420 code for the catalytic converter.
After further discussion, the dealership decided not to address or remedy the situation whatsoever.
Then, on Tuesday, 06/03/2025, the A/C stopped working. Now there were two major issues that occurred immediately following the engine replacement, and the dealership showed absolutely no interest in even considering the possibility that these problems were related to the repair. By that point, the vehicle had already been back to the dealership twice.
A couple of days later, it was also noticed that the entire fog light assembly on the front passenger side was missing. Upon closer inspection, it was clear that the fog light had been removed—not broken off. The wiring connector was neatly wrapped around the washer reservoir components and was completely undamaged. There had been minor damage from a small prior impact on that same side, which we had already documented with photos. In those photos, the fog light was clearly still securely attached and fully operational.
The advisor tried to blame the missing fog light on the previous damage, but we had clear proof that wasn’t the case. Still, the dealership had no interest in resolving any of these issues.
When the manager finally got involved, the situation was explained to him—and his responses were absolutely dumbfounding. When it was suggested that the mechanical issues could have been caused during the engine repair, his response was:
“So you’re saying the engine is the start of all components on the vehicle, so whatever happens after the engine replacement can be blamed on the repair?”
That is not what was said at all. After attempting to clarify, his only response was:
“Well, sir, we can’t be sure of that.”
When we explained the fog light situation and mentioned that we had picture proof showing it was present and functional before the car was dropped off, his response was:
“Do you have a picture of the fog light plugged in? Because if not, then we can’t be sure of that, sir.”
At that point, I realized exactly what kind of person I was dealing with. It became clear that nothing was going to be done about the vehicle.
I requested multiple times to speak with the General Manager, but the service manager denied that request each time.
I’ve worked in dealerships for years, and I am absolutely baffled at how this entire situation was handled. I would never recommend this dealership—or this brand—to anyone after this experience. This is probably the first time I’ve ever felt that Yelp reviews were more accurate than anything else.
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