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My salesperson was Brian Ogoo. I bought a brand new... - Kwame Bawule Al.
My salesperson was Brian Ogoo. I bought a brand new Toyota RAV4 and he made the process fast and easy. I will refer all my family and friends to Jim Ellis Toyota.
Top Reviewed Service Specialists At This Dealership
Service Lane Manager
2nd visit for me. Kayla helped both times. I called for... - Hralston424
2nd visit for me. Kayla helped both times. I called for appt. and came in 3 hours later. My car was ready in an hour.
Nalley Toyota has been my premier service provider. For... - Shauna
Nalley Toyota has been my premier service provider. For years I have interacted with ALL and or MOST of the team here. The manager for the service advisor team is personable, friendly and knowledgeable. Our brief interaction was extremely impressive.
Shout out too:
To the entrie service area
Special shout out to
Steven Hicks (manager)
Toyota Certified Parts Specialist
I brought in my 2013 Toyota Camry for a oil change that... - storm2
I brought in my 2013 Toyota Camry for a oil change that took longer than expected due to covid-13 short staff. My service mgr. Timothy took care of the situation immediately by making sure a service mechanic started working on my car. I truly appreciate what Timothy did, because that showed he cared. Timothy is a Good person & I truly Thank him for assisting me with getting my oil changed. :-)
Internet Sales Manager
Patricia Shabazz promised to follow up on my engine... - Easton
Patricia Shabazz promised to follow up on my engine warranty paperwork. She worked with multiple offices and another dealership to fulfill her promise on time! Amazing job!
Was on trip, dashboard showed maintenance needed, saw... - Don
Was on trip, dashboard showed maintenance needed, saw Toyota dealership,stopped in, received service immediately, very pleased, back on road 30 minutes later. Thanks Joshua.
It was a pleasant visit. The people were very nice and... - Tammy123
It was a pleasant visit. The people were very nice and efficient. They greeted me promptly and took my car right away and the wait was very short.
Service is slow and always trying to get you to purchase... - Mathewmcgaha
Service is slow and always trying to get you to purchase more service than what you came in for. Probably not going back. Too expensive also.
Excelente servicio y atención al cliente. Mi carro... - Vanessa Alvarez
Excelente servicio y atención al cliente. Mi carro siempre esta listo en menos de una hora y siempre me dan un resumen de los resultados.. Los recomiendo con total seguridad.
Franklin Toyota worked in my 4 Runner on a holiday... - Southern Lady
Franklin Toyota worked in my 4 Runner on a holiday weekend. I bought the used vehicle somewhere else, so this was 1st visit. My headlamp was not working, so I was happy that they were able to fix it on this rainy, foggy weekend.
Workenesh is the best employee in the service department... - Tsegayetiru
Workenesh is the best employee in the service department and she is always go above and beyond her duty to help other. She is a great asset for the company. I always recommend Stone Mountain toyota for other people because of employees like her.
The counter personnel wer friendly,Car was taken care of... - benedict3cb
The counter personnel wer friendly,
Car was taken care of in less than 1 hour.
Loved the breakfast restaurant and seating to wait.
Very different from any other dealership.
Used truck repair - mammoth7
I purchased a used truck at Thomasville Toyota and during the test drive I brought up an issue I noticed it was checked out but recurred after the purchase this dealership was spot on getting the issue resolved Daniel in their serviced department worked with me and did a fantastic job with his customer service getting me a rental during the repair and working with me through the process. When I look for a car for my wife I will again look and see what this dealership will have to offer.
Always a good experience dealing with the Service... - Paul
Always a good experience dealing with the Service Department. Easy drop off and quick turnaround. Professional work and workmanship. No surprises. Would recommend to others.
Been using I-95 Toyota for 8 years now. They have gone... - Nanajan
Been using I-95 Toyota for 8 years now. They have gone above and beyond my expectations every time I have been there! Very satisfied
Konner was pleasant and professional. Explained things.... - Mary
Konner was pleasant and professional. Explained things. Made good suggestions. I got my car back on time. Scheduled next appointment so I could get it in my calendar.
Best place around to take your Toyota the staff is... - Sjernigan1991
Best place around to take your Toyota the staff is friendly and professional the price was good! People in the waiting room said they traveled over 50 miles to do service in this business
Martha Bragg and Tracy Burrell was very good in helping... - karensbabb
Martha Bragg and Tracy Burrell was very good in helping my husband and I get into a new 2021 Toyota Tacoma. Keep up the great work ladies!
DIANE SKAGGS WAS AND VERY HELPFUL AND VERY PLEASANT TOOK... - JIMVANDENBURG
DIANE SKAGGS WAS AND VERY HELPFUL AND VERY PLEASANT TOOK CARE OF THE PROBLEM PROMPTLY AND OFFERED A SHUTTLE TO MY HOME IF NEEDED.
Avoid this dealership - nloew
Took my 2012 Toyota Prius there because coolant was disappearing daily. I was told that they could not find any issues and that they cleared the codes and topped off the coolant. The service advisor mentioned that it may be the water pump going out. I scheduled another appointment to bring the car in to have the water pump replaced. On the pre-scheduled service date I was told that the water pump was not ordered, they topped off the coolant again. I was told it was OK to continue to drive the vehicle to just keep an eye on the coolant level daily.
2 Days later the Head gasket on the car blew, causing catastrophic engine damage. Avoid this dealership, as a matter of fact avoid Toyota products. After contacting Toyota USA I was told that they are very sorry for what happened and I was offered $ 1000.00 toward the purchase of a new Toyota vehicle. In the past 8 years I have purchased 5 Toyota vehicles from various dealerships. Toyota has lost me as a Customer and an advocate of the brand.
Excellent - Bra678
Brian Kessler is the best. The minute I drove into the shop he greeted me with a smile and was ready to help me . I never like goin to dealerships, but he made my experience very comfortable. Then went to the extreme to help me. My dealership will always be with the Marietta Toyota.
Technician did not do his job right. He used a wrong... - Lee tran
Technician did not do his job right. He used a wrong bolt to replace the bolt he lost for the cover of the oil filter .
Mrs. Jackie has very nice customer service, she worked... - Eminateee
Mrs. Jackie has very nice customer service, she worked with me the entire Time I was there. She was very outgoing and got me into my Toyota Corolla.
Thank you for servicing my Highlander for the fuel pump... - Drove home happy
Thank you for servicing my Highlander for the fuel pump recall. I was offered shuttle service but, declined as someone was picking me up. My car was ready in a timely manner and everything was put back in correct place.
Excellent service. Michelle was very professional and... - Rich Coreno
Excellent service. Michelle was very professional and helpful. Explained all required repairs and provided good advice. Repair work efficiently and timely accomplished. Very good experience
DO NOT BRING YOUR CAR IN FOR SERVICE!!I brought my 2018... - NISMO
DO NOT BRING YOUR CAR IN FOR SERVICE!!
I brought my 2018 RAV4 FWD (20k miles) in for service due to a random screeching noise coming from right front wheel. Dealer misdiagnosed it that the transmission was broken. I never driven the vehicle hard so I seriously doubt it's the transmission, but my service advisor Alan Richter assured me it's all in good hands that they have many experiences and they only use BRAND NEW transmissions. While I still debating if I should take my car else where, AutoNation Toyota has replaced it without my consent and then it's all downhill from this point.
The first transmission that they replaced was making a whining noise in 1st gear, so they replaced with 2nd one which not only makes whining but also whooshing noise when shifting. AutoNation Toyota had no clue of why it's making annoying noises but concluded it's normal because it still drives and shifts okay. My right front wheel still makes random screeching noises, so they actually didn't repair anything but made my transmission worse.
I contacted Toyota Corp. about my experiences but they couldn't do anything about it if the dealer denies anything's wrong with it. Toyota Corp however, did informed me some of the misinformation from the dealer such as Toyota never ever replace transmission with brand new ones. They are always re-manufactured (most likely in US) that meets their own requirements.
I also brought this issue to AutoNation upper managements, which they now refuse to address the noise issue and claim that all RAV4 makes the same noises. They arranged 3 different RAV4s for me to test drive, only 1 of the RAV4 that has higher mileage (80k miles) that makes similar noises but the service manager claims that they all sound the same.
So here I am, a brand new RAV4 stuck with a noisy whooshing transmission that the dealer shouldn't replace in the first place, and they refused admit at fault and tells me to suck it up with the noises.
Do not bring your vehicle here for service. I bought my... - Gamtns
Do not bring your vehicle here for service. I bought my Tacoma new and have brought it here for service every time because it is the closest dealer to me. Every time the service has gotten worse. I came for a simple oil change and tire rotation, I pulled into the service bay and no other cars were in line. I think sweet I’ll be out of here in 30 minutes... Nope 2 and a half hours later they finish with my vehicle. Staff was no help either.
Had my oil changed in my truck. was told they dont put... - tynerw833
Had my oil changed in my truck. was told they dont put mileage stickers on the windshield any longer. my two cars wont be back.
This service department is a bunch of scam artists. Sales... - AvalonOwner
This service department is a bunch of scam artists. Sales department is great. Take your car somewhere else for service though. They prey on misinformed customers, and they're the ones who do the misinforming. Scam scam scam.... This is why mechanics get a bad reputation.